Mac Lang Orillia

January 28, 2024 Ordered a Rubicon 4xE from them as I own a 2020 Rubicon now. I wanted the same amenities on the 4xE as I have on mine now. Brandon assured me it would be ordered that way. We waited 4 mo own a 2020 Rubicon now. I wanted the same amenities on the 4xE as I have on mine now. Brandon assured me it would be ordered that way. We waited 4 months for the 4xE and it arrived with plastic bumpers and no sensors front or back and I did say at the time of ordering that the steel numbers were really important for us. I asked if my numbers could be mounted on the 4xE and was told they could and he ( Brandon) would make sure it was done I told this Brandon that it was a deal breaker even at the time of ordering the truck. He assured us several time that it could be done and it would be done even checking with his boss and body shop manager. So we said we would go ahead with the purchase and he ASSURED us that it would be taken care of so we felt at ease. We visited several times after that and spoke with their finance guy and sales manager and they were all pleasant and mentioned that “have no worries it’ll be taken care of” The day of pick up Brandon phoned us a couple of hours before we were supposed to pick up the truck and told us that the bumper could not be replaced and we could just buy an after market bumper for our new truck. I told him I really didn’t like to be lied to. I told him that lying to me was not good and that we would not take the truck because it was not what we ordered and that his lies made us VERY uneasy about the transaction. He started to yell and threatened us and told us we would not get our deposit back. We have found out they have tried to ruin us on credit bureaus even stating no purchase was made . These liars will not return our deposit but we are going to take them to court over their lies and not returning a deposit on a vehicle we never accepted They blame the bank for placing the Credit Karma review on the jeep we never signed for or decided to take Since then we have heard many stories like ours from others DONT TRUST THESE LIARS!! LESS SALES PRICE TRANSPARENCY TRADE-IN EXPERIENCE PURCHASE TIME FINANCE EXPERIENCE RECOMMEND DEALER NO EMPLOYEES WORKED WITH Tom Jenkins, Ian Brown, Brandon Black, Tom Fulton, Cameron Kirkland 1 More

Good dealership to deal with lots of nice friendly people no pressure sales and work with you no pressure sales and work with you More

Ordered a Rubicon 4xE from them as I own a 2020 Rubicon now. I wanted the same amenities on the 4xE as I have on mine now. Brandon assured me it would be ordered that way. We waited 4 months for the 4xE a now. I wanted the same amenities on the 4xE as I have on mine now. Brandon assured me it would be ordered that way. We waited 4 months for the 4xE and it arrived with plastic bumpers and no sensors front or back and I did say at the time of ordering that the steel numbers were really important for us. I asked if my numbers could be mounted on the 4xE and was told they could and he ( Brandon) would make sure it was done I told this Brandon that it was a deal breaker even at the time of ordering the truck. He assured us several time that it could be done and it would be done even checking with his boss and body shop manager. So we said we would go ahead with the purchase and he ASSURED us that it would be taken care of so we felt at ease. We visited several times after that and spoke with their finance guy and sales manager and they were all pleasant and mentioned that “have no worries it’ll be taken care of” The day of pick up Brandon phoned us a couple of hours before we were supposed to pick up the truck and told us that the bumper could not be replaced and we could just buy an after market bumper for our new truck. I told him I really didn’t like to be lied to. I told him that lying to me was not good and that we would not take the truck because it was not what we ordered and that his lies made us VERY uneasy about the transaction. He started to yell and threatened us and told us we would not get our deposit back. We have found out they have tried to ruin us on credit bureaus even stating no purchase was made . These liars will not return our deposit but we are going to take them to court over their lies and not returning a deposit on a vehicle we never accepted DONT TRUST THESE LIARS!! More

Amanda in Service is so helpful and responsive. Cost was lower than expected! I would not hesitate to use their services again. Cost was lower than expected! I would not hesitate to use their services again. More

I would recommend Mac lange orillia to anyone. they are very friendly and helpful .the service department is awesome. they are very friendly and helpful .the service department is awesome. More

we just got our new Ram Laramie. the sales staff were great they took the time to explain the features and while that was done another sales man moved our plates to the new truck wh the sales staff were great they took the time to explain the features and while that was done another sales man moved our plates to the new truck while things were being explained. More

Pleasant easy to deal with professional out standing customer service extremely knowledgeable about there products throughly enjoyed dealing with Brent customer service extremely knowledgeable about there products throughly enjoyed dealing with Brent More

Deal I expected didn't work out but the dealership made things right. I thank them for that. things right. I thank them for that. More

Good service very prompt. I would recommend this dealership to friends simply on service alone. Have had some issues in the past with resolving problems.. I would recommend this dealership to friends simply on service alone. Have had some issues in the past with resolving problems.. More

Very happy with my treatment. Would recommend your service. Looking forward to doing further buisiness Would recommend your service. Looking forward to doing further buisiness More