I received a phone call from Madison Honda when I was researching the new 2016 civic on Truecar.com. I was in love with the car but had poor and unacceptable experiences with the salesmen in both Autosport Honda in Bridgewater and in Freehold Nj. The customer service I received was awful. But I took a chance when I went to Madison. The first person that greeted me was a salesman by the name of Mark Hathaway. He sat down with me and listened to what I wanted to accomplish, my financial goals, and the make and model and features of the exact car I wanted. One of the first things he told me was that his goal was to match the TrueCar price that I had researched. He was happy to hear I researched what I wanted and made me feel at ease through out the whole process. He took a look at my trade in and we went for a test drive. Along the way, he showed me all the functions and features of the civic and went out of his way to drive us past the exact car I was interested in. He allowed me to test drive that one as well. I didn't feel pressured or uncomfortable at all to make a purchase that same day. In fact, Mark offered the choice of putting down a deposit to hold the car so I could have some time to think about it.
A week later, I was back to pick up my new ride. We noticed there was a small ding above the left fender and Mark put in a request for an appointment to get it fixed my next available visit for me. I was really impressed he jumped to helping me fix the problem.
My finances were dealt by Al Rico who was so cooperative and patient, as this was my first car buying experience by myself. He was understanding of my questions as I was getting all of my car insurance phone calls in order and step by step explained everything I needed to know about all the different warranties and monthly payments. He was so incredibly helpful, I was really appreciative.
I'm very happy with my service and purchase from this location. I love my new car and am happy I received great, caring service from Mark and his team. They gave me their numbers to call anytime I had a question or concern. I thought that was very thoughtful. Thank you Mark for being so personable and a pleasure to work with!
I Recommend This Dealer:
Mark Hathaway and Al Rico
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