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Madison Honda

280 Main St, Madison, New Jersey 07940
Sales: (973) 822-1600

Makes: Honda|Service Center
 
Excellent
98% Recommend

Overall Rating 4.8

906 Lifetime Reviews

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Madison Honda
906 Lifetime Reviews
Madison Honda Info
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Reason For Visit
Service

"Horrible for Repairs, Go Someplace Else!"

Most dealers have polite employees, clean service areas, along with coffee and TV. There is nothing special at this dealer. They write up your service work right in the service bay, which is very noisy. I can deal with the noise, and even their attitudes, but not the rest... As far as service I've experienced much better. I'm going on a "three strikes and you're out" policy here and the 3rd strike is what prompted this review, the 6th strike is what promoted the ONE star. We had the engine light go on multiple times and they blamed it on bad gas. Then when it went again for a 4th time after a gas tank flushing and new tank of gas they figured it out it was something to do with the tank where the filler neck is. When we got our car back we Googled the problem and it came right up as a common issue. We had our SUV detailed there and the back of the inside was still dirty! We actually brought it to the attention of the manager, who after running his fingers along the ledges and having lots of dust on them, agreed and gave us half off the detail. We had a leak in our car which they said isn't covered by warranty. They insinuated we left the windows open (we did not) because they couldn't duplicate it with a hose, and will cost $1500.00 to diagnose. We decided to Googled that problem too, and immediately found a common problem of a drain being clogged behind a mudflap. We took the mudflap off and fixed it ourselves in 20 minutes. I don't believe for a minute the dealer didn't know about this issue, but they would've been happy to take our $1500 to "diagnose" the leak. Adding a 4th strike. Our car recently started making a noise, and a few days later our battery died. Madison Honda said our the alternator needed replacing; It was under warranty and was repaired as such. They did not replace the serpentine belt nor did they mention it to us but they said we needed the timing belt replaced. When we got the car back it was still making the noise so we brought the car back. They then told us it's a noisy serpentine belt that needs to be replaced. If this belt, which goes around the alternator, was bad why weren't we told of the need for replacement while the alternator was just removed? So now we are supposed to pay for labor for them to remove what was just done to put a new serpentine belt on or have the timing belt replacement done. Our car was due for a timing belt. It wasn't overdue for this service, we are less than 100k miles on the car and are within the normal range for this service, so we planned on having it done anyway. As soon as we got the car back from Honda we had a mechanic friend listen to the noise over the phone and he immediately knew that is was the timing belt tensioner, not the serpentine belt or timing belt itself. And now a 5th strike. The tensioner is under warranty per HondaCare (we called), but Madison Honda was insisting on a $900+ job. We went to a different dealer, had the timing belt change service and had the tensioner replaced under warranty, cost $500. The serpentine belt which Madison Honda insisted was the problem didn't even need to be replaced. And strike 6? The new dealer made it a point to show us our battery will need replacement soon, that there seems to be some leakage of acid. Why didn't Madison Honda point this out to us when they replaced the alternator? Our neighbor went to Madison Honda because a power window stopped working. Madison Honda wanted $1000 for a repair. They decided to try a local garage instead and the mechanic fixed the window with a simple sensor, did an oil change, replaced a headlight, and rotated the tires- all for $300. We used to get a loaner car with any warranty repairs that we needed done, but no more. We had to pay $100 to join a "club" to get a loaner with any service, warranty or not. Sounded good but the problem is when you need service on your car, unless you can schedule it a week in advance there is a good chance no loaner is available... Not all service is scheduled and planned, so unless you can plan when your car may need to go in you won't get that loaner. I was in the service bay and I heard them giving the "details" to another customer. I calmly interrupted and let him know our experience, and that he may not always get a loaner when it's needed unless scheduled in advance. The attitude taken on by one of the service reps showed me they didn't like that one bit. Our new dealer gave us a loaner for the timing belt/warranty repair we had done no charge. Feeling ripped off by Madison on that one. This is all proof to me that Madison Honda is all about pulling in as much money as they possibly can from unsuspecting service customers. We'll never go back and will drive the extra 15 minutes to another dealer, where we had a completely different experience. If you choose to go to Madison, question everything they tell you and Google your problem first so you know what really needs to be done. Don't say I didn't warn you.

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Reason For Visit
Service

"Most Terrible Customer Service Experience of my Life"

This is the first review I have ever written on-line. I usually don't bother and feel it's a waste of time, but this experience was so terrible that I felt compelled to let others know that spending your money at Honda of Madison is actually infuriating. I wish there was more I could do, but this review will have to do. I was there with my significant other, as he had purchased a used car a year and a half ago and was getting his regular tune-up (which we were paying for-despite the xx across the street being cheaper). We noticed a while back that the paint was peeling on his car and figured we would just bring it up at his next tune-up. I did my research and saw that this is a common problem with Hondas, so I figured the dealership would acknowledge this problem and at least offer to pay for some of the defect. I know that the dealership doesn't HAVE to offer to cover this, but I figured as any good business person knows they would eat this small cost as the continuous use of their auto repair shop and potential sales in the future would easily make up for it. I could not have been more wrong. They were beyond rude refusing to cover the cost saying it was our problem now since we had had the car for about a year and a half. I thought it was telling that a year in a half is the expected life of a paint job. They also refused to acknowledge that this was an issue with Hondas, despite me showing them message board after message board about this issue. It is frustrating enough to be sold an inferior product, and then for the dealership to take zero accountability on top of that is inexcusable. I would implore you to go to any dealership but this one to buy a Honda. I haven't lost my faith in Honda, but if you are going to purchase one steer clear of this dealership. Businesses like this do not deserve a penny of your hard earned money. I have never felt so taken with a purchase.

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Customer Service Department


Reason For Visit
Sales (Used)

"New CRV"

Jacob Feldon is the best - if you need a new car please ask for him! In 2007 Jacob sold me my 2004 Accord. After a scary experience that the transmission went on the Accord I was not in the mind frame of having to buy a new car. I went and saw Jacob right away and he took care of everything. I told him exactly what I wanted and told him I had a budget. He took care of my spoiled car needs and also was easy on the budget. I had a great experience in 2007 and again last week. I am thrilled with my 2013 Honda CRV. Jacob should be recognized for his professionalism and understanding of my needs during a stressful time. Thank you Jacob and Madison Honda.

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Jacob Feldon


Reason For Visit
Sales (Used)

"Great Sales Experience!"

I worked with Jacob Feldon at Madison Honda to buy a used car. He made himself available at all times and worked tirelessly to get me great financing options and a good deal. He was a great sales rep who was honest and hard working. The entire team at Madison Honda worked very hard and closely with me to help me find the vehicle I needed at the price I wanted. I would highly recommend Madison Honda and especially Jacob. Great experience all around!

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Jacob Feldon


Reason For Visit
Sales (New)

"Madison Honda is a Class Act!!"

This is my 3rd Honda Accord with Madison Honda. I have recommended them and had my sister and brother-in-law both buy a car from them. Everyone from the sales reps to the maintenance dept are so friendly and caring about your needs. Especially my sales rep JACOB FELDON. He followed thru with calls and appointments and I would recommend him to anyone interested in a Honda. I consider Madison Honda & all it's sales reps a CLASS ACT!!!

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Jacob Feldon


Reason For Visit
Sales (New)

"They found my 2014 Civic EX-L"

This was our third purchase from Madiosn Honda and our second with Mark Stocke. The buying process was very easy. Initially they didn't have the car in the color/trim level I wanted. Even though we could have bought it from another dealeship Mark offered to see if they could locate what we wanted. They were able to locate, add our extra options and have the car ready and detailed in no time. Great experience from start to finish. Thanks again!

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Mark Stocke


Reason For Visit
Sales (New)

"Jacob Felden- He's the Best!"

This is my 5th Honda with this dealership and with Sales Rep, Jacob Felden! I have recommended him to my coworkers and they have thanked me!

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Jacob Felden


Reason For Visit
Sales (New)

"Excellent!"

Madison Honda, David Lee and especially Sam Shehata comprise a small but vital part of an overall excellent dealership. They and their service and support associates make the automobile buying and owning experience one of enjoyment instead of confrontation. Thank you and please keep up the good work.

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Sam Shehata


Reason For Visit
Sales (New)

""Paul Fuchs Exceptional""

This was our third car purchased at Madison Honda and our second experience dealing with Paul Fuchs. Paul is a professional from start to finish. He is personable, knowledgeable and "no pressure". On the sale, he explains all the details and after the sale, he demonstrates everything. He invites questions and is patient in his explanations and invites us back if we need to go over the car again, I will always buy any future car from Paul only and do not have a single hesitation in recommending him to my friends.

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Employees dealt with

Paul Fuchs


Reason For Visit
Service

"Sam's awesome. Keep him around!"

I went to Madison Honda for an oil change and ended up purchasing a 2012 Civic, Sam's good. He listens to what the customer wants, keeps it in the back of his head, and tries his absolute best to make it happen. His memory is absolutely amazing. He's straight to the point and very thoughtful. He was kind enough to call me and wish me Happy Birthday 2 weeks after my purchase. I think it's also worth noting that during my entire transaction I couldn't help but to notice all the positive customer ratings posted in Sam's cube. This guy's good. Real good. Madison Honda's lucky to have him.

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Sam Shehata
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