Major of Garden City

I filled out the survey that mazda sends when you bring your car in for service and I wanted to share my experience with all of you. THINK TWICE ABOUT GOING TO THIS DEALERSHIP TO GET ANYTHING DONE ON YOUR your car in for service and I wanted to share my experience with all of you. THINK TWICE ABOUT GOING TO THIS DEALERSHIP TO GET ANYTHING DONE ON YOUR CAR.....! My parents brought the car in bc the engine light was on and would not go off. They ran a diagnostic test, which Mazda charges their customers for ($130.00!), which is ridiculous. They replaced and O2 sensor and an evap purge valve. When my parents picked up the car, not only did they NOT fix the problem, but they caused more problems. The car now bucks AND hesitates to accelerate. Car was brought back in. My parents were given a courtesy car which had a registration that expired the very NEXT day. Who wants the added stress of being pulled over and getting a ticket for this? Aren't the cars inspected BEFORE you give a courtesy car to a customer to ensure safety and a hassle-free experience?? At this point, NOW, they said it is the catalytic converter...... $771.56 later!! If the catalytic converter is tested through computer codes, how did service not catch this before they charged my parents almost $800 and causing more problems that they didn't fix??????? I had an issue with this Mazda dealership 5yrs ago and it is safe to say they have not changed in CUSTOMER SERVICE at all. They did not even suggest or offer to fix the problem that THEY caused. In my previous description of service and how they told my parents, after "fixing" the problem (which was not fixed at all and even caused more problems) that it is the catalytic converter....this would now cost and ADDITIONAL $1,217.00. I have done some research on this recent experience at mazda and have found through 3 other opinions, not just a 2nd opinion, that not only were my parents robbed bc of a $771 "fix", but a catalytic converter for my 2005 Mazda 3s is around $82.00. With those 3 opinions came the same exact sentence, STAY AWAY FROM THAT DEALERSHIP. Now, if you can tell your customers that this replacement would cost them $1,217.00 with a straight face, then this dealership is the epitome of what it means to be screwed by a dealership. Your main concern 5yrs ago (my 1st BAD experience- in which I spent an entire day during a holiday weekend no less, waiting for my car. The parts were put on WRONG bc the service supervisor was not there to supervise, do his job.) and what you should have strived to become is a dealership that shows the slightest bit of interest in their customers and their safety. The ONLY reason I ever went back there is bc of 1 particular service manager (john, whom you did yourselves a complete disservice by letting him go) and bc I had already made this appointment. Not only was my car tested, but it was driven for an ADDITIONAL 380 miles to try to 'fix' the original problem, which it did not. Also, my car was NOT replenished with SOME gas and left filthy with an empty iced-tea can. I own a mazda, my brother owns a mazda and my parents were looking into getting a mazda. Knowing how Mazda RIPS OFF their customers and how terrible their customer service is, we will never purchase another mazda and are looking to get rid of the cars we currently own in order to avoid dealing with Mazda. The outstanding issue is 1) My car is STILL NOT FIXED! 2) My parents were charged $771.54 and given MORE PROBLEMS. What should happen is a check should be sent to my parents for this Customer DISSERVICE and for the hassle of having them drive back & forth from upstate to deal with this dealership. This would be the RIGHT thing to do, which I'm not sure Mazda knows how to do. I took my car somewhere else and what a surprise, it's NOT the catalytic converter like Mazda said it was.... the $1217.00 charge they said it would be. It's actually a different sensor, which is nowhere near $1217.00! Now to the mechanics surprise, he could NOT understand WHY mazda did not know this considering it is their own car and 'said' they tested the entire car, not to mention he was DISGUSTED at what Mazda initially charged for a sensor and valve to be replaced. There is actually NOTHING WRONG with the cat!! Thank you Mazda for proving the INCOMPETENCE in CUSTOMER DISSERVICE. More

I purchased a new Nissan Sentra from this dealership. I looked at the car in the lot and the 6-cd changer was not in the dash, but on the sticker. The dealer said to me that they keep all expensive audio looked at the car in the lot and the 6-cd changer was not in the dash, but on the sticker. The dealer said to me that they keep all expensive audio equipment in the office due to the fact the dealership is in a 'bad area'. He stated all equipment will be on the car on delivery day. This was also my first new car purchase, and I was only 20 years old. So they said to me bring in a cashiers check for the purchase price and we can finish the deal. So I came in with the check and they wouldnt show me the car until AFTER I had handed over the cashiers check. Upon handing over the check the dealership manager(s) all began ignoring me. I went outside to look at the car which they pulled up from someplace indoors. The car did not have the sunroof visor, and none of the electronic equipment on the sticker was inside the car. I went back in furious asking where all the equipment which I paid for was not on the car. The response I got was basically them telling me too bad sucker, we have your money and the car is your problem now, I asked for my money back and the manager stated that it was a done deal, and went back to trying to ignore me. They referred me to go call Nissan of America to settle the dilemma. Then I brought my car in for the first service to the dealership, and they stole every last piece of change I had in the cup holder, and all my CDs, when I asked what the xxxx happened to my property they said they had no idea. NEVER EVER go to this dealer, you will never leave satisfied. If you have to spend 1000 dollars more on a car to avoid these xxxxxxxx save yourself the aggrivation and just AVOID AVOID AVOID this xxxx hole. In the end (6 months) later another dealership which was found by Nissan corporate was able to provide me with the equipment I originally had paid for. Turns out the vehicle they sold me was broken into and all the equipment had been stolen from the car. Too bad this information was not disclosed in the beginning and they just lied instead. What awful business people who deserve the bad reputation which precede them. A friend went there also and they tried to sell them a Murano with a denter gas cap, and they insisted that was the way it came from the factory until my friend pulled the car up to another Murano on the lot and then the dealer blushed and went inside. Needless to say they didnt take the car. This is one of the worst and least reputable dealerships on Long Island, and thats saying a lot. More

Took my 2002 nissan sentra in for a recall. Bottom line the work was not done. I left the service center at 8:30am after waiting for a co-worker to pick me up and noticed the car was sitting around the b the work was not done. I left the service center at 8:30am after waiting for a co-worker to pick me up and noticed the car was sitting around the back of the building. They called at 11:30am and said the car was ready yeah right. (note: I had asked for the free 100 Point inspection, knowing the brakes was squeaking and worned down I wanted to know of any other repairs i might need) Got there and the car had the same mileage I left it there with. On the 100 Point inspection they checked all the boxes that everything was in good condition. The Times on the invoice that everything was done was entered in as engine crack sensor fixed at 8:14am, Headlight campaign done at 8:15am, removing foam from the catalyst 8:16am. Everything marked done. I then requested a manager, no one was available. I called later that afternoon. They would only let me speak with the Intake person at the desk who enters your car and information in the computer. who also had the nerve to send me a letter in the mail informing of a survey, Nissan Headquarters would be sending me and asking if I couldn't give him a perfect score on his report card could I call him so we could work something out. I also went to the parts department to purchase new brakes. I had a coupon I got on line from THEIR web site. They would not honor the coupon.! One person says they don't sell the OEM's, (hey aren't those factory originals?) They other person stated they will only give me that price if I let the service deapartment do the work. I WILL NEVER GO BACK. More