My last visit to this dealership was a horrendous experience, after asking for my wheels to be balanced for a shimmy issue, the work was never performed and some frivolous excuse was given as to why they never did it.
I got that done at an independent shop; however an apology was later given by the service manager and they asked for a second chance.
Fast forward to today, I made an appointment for an oil change, battery failure, Rambox alignment, recall and a few other odds and ends taken care of.
The service advisors were incompetent and kept asking me over and over what I needed even though I spelled everything out in the online appoint form.
To make matters worse, I have three plans which cover alternate transportation:
1. SEBC Owner Care
2. Mopar Vehicle Protection
3. Business Link
Even though I had coverage in triplicate, the service writer refused to provide alternate transportation.
I walked out and shall never return.
I Recommend This Dealer:
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