I purchased TWO new vehicles December 2010, 2010 Dodge Journey and 2010 Chrysler T&C. Initially, the dealer was pleasant to work with. I felt pricing and sales tactics were ok, not a lot of pressure. I had received competitive pricing from other dealers but didn't feel like driving 60-70 miles to save a couple hundred dollars since Mall of Ga is about 15 minutes from my home. The T&C had a chip in the paint on a door handle. No problem, they have a chip guy that comes to the dealer once a week to fix. They never called to schedule, so after chasing the dealer around 3-4 weeks after the purchase I'm finally told they don't use the "chip guy" anymore and they would handle it in their body shop. After leaving it all day, we pick it up after hours to find that they had left the windows down while in the body shop so the entire interior was filled with a layer of sanding dust. Then after a few weeks the backup camera would not work on the Journey when it was cold. I took it in 6-7 times over the course of 10 months and it was still not fixed. It was escalated up through Dodge but still nothing. To make matters worse, on the last visit to replace a wiring harness, the technicians left greasy handprints all over the interior trim and headliner. Plus, they did not even install the harness correctly. The liftgate did not lock when they were done. And, when the doors locked, the interior lights would flash. Of course this required another trip to get this fixed. Also, had the warped front rotors replaced under warranty. This was never resolved either as the brakes were better but still had vibration in the brakes when braking. At this point, I decided it may be better to get out of this vehicle before the warranty was up since it didn't seem like it was going to be fixed under warranty anyways. I went in to look at options for a new vehicle. I was not looking for them to give me a replacement and I was willing to pay a little more for another model. Everything was going fine until they found that my credit score had dropped a bit since I purchased the 2 vehicles. So, I was looking for an exceptional deal to replace the lemon I had purchased. They were really not willing to budge very much off their advertised pricing, so they were looking to make their full margin off of me, again. I was looking for them to cut into their margin a bit to keep me as a customer. They weren't willing to do that. I even considered lower priced vehicles, used vehicles etc but they were not willing to budge on their margins. I ended up trading in at Rick Case Kia for a 2011 Kia Sorento...only wish I had done that a year ago. To make everything even worse, I receive a call from my previous finance company a couple weeks ago informing me that the dealer (Mall of Ga) had shorted them on the payoff for one of my trade ins. The amount was only $200 but it was enough for the finance company to put a charge off on my credit thus explaining a part of the drop in my credit score. When I contact dealer to ask about this they do not return calls or emails. I've tried several different people so I must assume it is some type of company policy to ignore and hope the customer goes away...bottom line...avoid this dealer like the plague...there are much better dealers in the area and hindsight has shown, it probably would've been worth the extra drive to avoid these folks.
Did you find this review helpful?
Mike Clinnin, Magdalena Petty