I recently started my search for a new vehicle and having been to many lots over the course of the past few weeks I have had the fortune and misfortune to see some of Metro Atlanta's best and worst car dealerships firsthand.
I would like to thank the courtesy, professionalism and time given by Bill Plachter, their USAA and TrueCar Representative. I had talked with him the previous day and set up and appointment and told him I was at least a month out from buying and explained my situation.
When I came in to the store, the staff were all friendly and zero pressure. I know the sense of urgency in the car business and most dealer will try to sell you a car or a truck today. Bill and his manager fully understood and trusted where I was coming from and didn't attempt to push the issue once. In turn this really built my trust in Bill and his management team. Bill answered all my questions or knew the person with the answer.
I also wanted to give big thanks to the F&I Team. Normally you don't get to talk to them until you settle on a vehicle and you a working on financing., but as this was my first time considering a Chrysler product I wanted information about the extended warranties and didn't want to have to be mulling the information over after working on all the other paperwork. They came out and talked to me and explained the different levels and the costs. Plus which ones would benefit me and my buying and driving habits.
Truly exceptional customer service from sales all the way the to the General Sale Manager. I can say one thing for sure, if my wife and I decide of the Ram 1500 there is no doubt Bill and Mall of Georgia Chrysler Dodge Jeep earned my business.
I Recommend This Dealer:
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