From the first contact with Felix to the drive-away, he was genuinely interested in making it a pleasant buying experience. I've never been so pleased from start to finish when purchasing a car than I was with this dealership. If you are interested in purchasing a car, you owe it to yourself to talk with these pro's...you won't be sorry.

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The reason I gave this rating is that Andrew Benard did an outstanding job and is a hard working young man who understand his duties and responsibility as a sales person in the automobile industry. He was very detailed and professional in how he talked and explained how the Ford 150 works and operate. The thing I liked about Andrew was how he followed up with all the questions my wife and I asked him. He made sure that you understood that he would do whatever he could within his power to put you in the vehicle of your choice. Great person and true professional.

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My family had a great experience when purchasing this car. We were given the assistance we needed without feeling harassed. Russ Hawkins was a very well mannered salesman. He made you feel comfortable in talking to him. He told us about the features of the car and gave us our space to discuss what we wanted to do. I feel this was one of the best car buying experiences we have ever had.

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I write this review in hopes to express how shocked and displeased I am with Buford Mall of Georgia Ford. Being a 24 year old female, I know to be cautious of the overly pushy sales people/mechanics... but I would have never imagined that a service department, of a dealership this size, would tell me multiple lies and try to cost me $1500 more, than what I actually needed to spend. Last week, April 2013, I went in to have routine maintenance done on my truck. I wasn’t hearing any strange noises but just figured it was time that my brake-pads should be replaced. -30 minutes after them looking at my truck, a representative was explaining to me that I had completely destroyed my brake-pads AND rotors. -Because I went in for “routine” maintenance and take great care of my vehicle, I thought it was strange that my brakes were that bad. After questioning the technician, and being given a $1700 “invoice” that was written *on a post-it-sticky-note*- I decided to get my vehicle straight home, the rep warned me that it would be dangerous to leave the dealership. I was also told, before I left, if I would let them use generic parts, the cost could be dropped to ~$1300. Still, I made the decision to drive my truck straight home and get another mechanic to come out to my house and give me a second opinion. The next day when a different mechanic came out, he pulled all four wheels and tires (according to him Ford had bolted the wheels back WAY too tight) and told me that it was “near time to change the brake-pads but they were not even all the way worn.” He assured me that NO damage was done to the rotors and the “routine maintenance” I was initially hoping to have done, was all I needed. I hope that Fords attempt to SCAM me out of $1400 and my detailed review of the situation, will discourage anyone from going there and letting them have a field-day with your wallet and hard earned money.

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This vehicle is my second one in 12 months I got from MOGF. This dealership and salespersons are professional and never puts pressure

on a buyer, or even a "looker"!

Our salesperson, Chuck Ryland, was very knowledgeable and courteous. He even called to check on the well being of my wife who

had a medical problem after our initial visit to see the 2013 Escapes. We appreciated his concern.

Ken in leasing and Allison in delivery were also very helpful. This was my first lease ( I purchased my 2012 Fusion in March 2012 ) and

they made the entire procedure pleasant!

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Len Allen met us in the yard at our first visit, we told him the vehicle that we were looking for, walking through the lot he explained the difference in several vehicles. We were looking for four wheel drive. After looking at several parked trucks, Len got one out and setting in the truck we went through the features that were important to us. Len was very professional and not a pushy salesmen. We had been to two other dealers looking at the same vehicle but after coming home and really deciding if we wanted to trade our Rubicon in we were sure that Len would get us the best deal on the trade. Back the next few days we were pleased with the trade price and with the truck Len was able to get off the other lot to satisfy us with color and all other features. The office staff got right on all the paper work and since my husband is not a very patient man Len kept right on the deal as to get us out as quickly as possible. The fiancé staff were equally as caring. Overall they we all "GREAT". Couldn't have gone better.

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It was a pleasure buying my Ford Fusion from the Mall of Georgia Ford because the people were friendly and the process went smoothly even with my children being there with my husband and I. I would recommend Mall of Georgia Ford because they also have outstanding warranties on their pre owned certified used cars that other dealerships do not offer.

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Every person we came in contact with where very freindly. When we took my wife's car in for service we found a valve had gone bad. With the age of the vehicle we figured that instead of putting money into a vehicle that was 12 years old and had close to 200,000 miles on it we would be better off buying a new car. John Pohl went above all our expectations working with us. He took the car in instead of us having to try and dispose of it. John worked with my wife picking out the Escape she wanted. He stayed as late as we needed to make the decision on which way we wanted to go to get my wife in a new car. One reason he had to stay so late is my wife had so many question on the operations of some of the new addtions that the new cars have now versus what she was use to. John even made himself available to her the next day for any questions she had on the car that came up overnight. I know when I get ready to trade my F-150 in I will definitely buy from Mall of
Georgia Ford and come see John again.

In the service department I have had several dealing with Rick and he has been very professional with his dealings with me. He help us in making the decision that financially it would be better to purchase a new car instead of fixing my wife's 12 year old vehicle. Also he has worked with me on my F-150 a few times in the last month. This is the first work I have had done on my F-150 outside of regular maintenance and I have 140,000 miles on that vehicle. I feel I can trust Rick in what he tells us as he has been nothing but honest with us in telling me what he tihinks which is rare these days.

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Two repairs to an older model car expertly completed by the service department. Len Allen helped make the new car choice and the resulting transaction very favorable. Len was also very sensitive to the stress of the day and completed the transaction in a very quick and professional fashion. Everyone associated with the new car purchase was a true professional.

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Mall of GA ford as always has the best service. I have been coming back a too this dealership for more than ten years.
Thank you to everyone for the excellent customer service.
Debi

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