My Review Of Mall of Georgia Ford:
I write this review in hopes to express how shocked and displeased I am with Buford Mall of Georgia Ford. Being a 24 year old female, I know to be cautious of the overly pushy sales people/mechanics... but I would have never imagined that a service department, of a dealership this size, would tell me multiple lies and try to cost me $1500 more, than what I actually needed to spend. Last week, April 2013, I went in to have routine maintenance done on my truck. I wasn’t hearing any strange noises but just figured it was time that my brake-pads should be replaced. -30 minutes after them looking at my truck, a representative was explaining to me that I had completely destroyed my brake-pads AND rotors. -Because I went in for “routine” maintenance and take great care of my vehicle, I thought it was strange that my brakes were that bad. After questioning the technician, and being given a $1700 “invoice” that was written *on a post-it-sticky-note*- I decided to get my vehicle straight home, the rep warned me that it would be dangerous to leave the dealership. I was also told, before I left, if I would let them use generic parts, the cost could be dropped to ~$1300. Still, I made the decision to drive my truck straight home and get another mechanic to come out to my house and give me a second opinion. The next day when a different mechanic came out, he pulled all four wheels and tires (according to him Ford had bolted the wheels back WAY too tight) and told me that it was “near time to change the brake-pads but they were not even all the way worn.” He assured me that NO damage was done to the rotors and the “routine maintenance” I was initially hoping to have done, was all I needed. I hope that Fords attempt to SCAM me out of $1400 and my detailed review of the situation, will discourage anyone from going there and letting them have a field-day with your wallet and hard earned money.
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