My Review Of Mall of Georgia Ford:
Simply put, STAY AWAY FROM THIS BUSINESS!!! The details are really too numerous to go into in this review, but I just would like to briefly advise people that value customer service, that value commitment to the customer, that value a “with you to the end” attitude or just basically like to get what you pay for, do not count on any of those from this dealership. Basically, I bought an Edge new in November 2010 and the Sync/My Ford Touch system has had many, many, many issues since that time, even making it un-drivable. It may have gotten fixed last Friday 8/5/2011, but the only way it got to the point is because I made it happen. More than 50 total phone calls, emails and service visits later and it may finally be fixed only because I “harassed” them into fixing it, to use their words. If is very possible that the issues are actually Ford’s problem, but the fact is that I bought the vehicle from the dealer, not from Ford, and I expect the dealer to stand behind it no matter who’s problem it may be. I experienced an attitude of “don’t bother me” and a sense of “I don’t have time for this” from service advisers to the general management level. Not one employee went out of their way to make this right. I will admit that when I escalated this to Ford “Customer Care”, it didn’t get any better, but I will save those comments for the proper forums.
A clarifications to the above, the dealer did perform an update that may have fixed the issues as stated above and did perform an oil change at no cost to help with the situation. A little late, but a sign of at least trying to make things right.
A Ford employee (not a dealer employee) did take offence to what was stated above, although I very much understated the situation and didn’t go into the details of what we have really been thru in 9 months and she took the situation from really bad to even worse, so you bet I will address this in the proper places on the internet. Funny thing is that I tried for 173 minutes(several phone calls)today to get in touch with someone at Ford that may really care about our situation and was road blocked at every turn, it always came back to the same person that obviously doesn’t care about us.
Bought my first Ford in 1981 even before I had a license, I have owned many and driven many as work vehicles, because of the lack of customer care, this will be the last Ford I buy.
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Mall of Georgia FordAdded:
8/25/2011 3:25:26 PM
We are committed to being honest and transparent. I am truly sorry that your experience was less than what you expected. That is very dissappointing to us. We here at Mall of Georgia Ford endeavour to provide the highest level of customer service possible. At times there can be issues that create tension when personalities clash. From that tension, comments are said; or are written, that aggrandize what essentially happened. We made several gestures and fixes as they became available from Ford; as you alluded to in your revised comments. Moving forward, we wish you all the best. Mike Jordan, GM