Malouf Lincoln Mercury Inc

Reason for Visit: Sales

I recommend this dealer: No

My Review of Malouf Lincoln Mercury Inc:
After my wife and I looked at cars at other dealerships we stopped into Malouf to see what they have. We saw a Loncoln LS that we were very interested in but due to the late hour the dealership was closing. I returned the following morning to see the car more closely. After being informed of the price I went home and did a search on the internet, and discovered that the car was eligible for the certified pre-owned extended warranty of 6yrs./75,000 miles per the dealers web site. Upon returning to the dealership later that day with my wife we entered into negotiation on the car's price as well as on my trade-in. We reached an agreeable figure and signed the sales contract. When contacting my finance company they questioned if the car had the extended warraty and if it was indicated on the contract (which it was not). I returned to the dealership and was told that if I wanted the web site's extended warranty it would cost more for the car since the web site had a different price than the price quoted me at the dealership. The dealership refused to budge and the Customer Committment hotline was of no assistance. I have had previous Lincolns and like the cars but probably will never have any future dealings with Malouf again. I'll get the car services at another Lincoln dealership

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Reason for Visit: Service

I recommend this dealer: No

My Review of Malouf Lincoln Mercury Inc:
Service was toally unacceptable in diagnosing a problem I had with my Lincoln Town car despite the fact that a I was charged with a diagnostic fee of $100. The diagnosis showed that there was nothing wrong with my vehicle despite the fact that it stalled frequently especially while stopped at a traffic light. Engine would surge and then stall unless I kept feeding gas with my foot on the accelerator and the other foot on the brake. It was suggested I needed a tuneup despite the fact I had a tune up 20,000 miles earlier with platinum plugs. I would never do business with this dealership again.

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