I chose this service center because of the available hours. The problem I had when I went in was a snapped hood cable and the car was not putting out a lot of heat. I had to pre pay for the parts to fix the hood. I thought that was odd considering being able to open the hood in the severe cold and salting was paramount. Since I had to open the hood to put in washer fluid, I considered that repair at this time of year pretty important. I advanced paid for the parts anyway. The hood latch and cable was fixed but I soon found out that would be the least of my worries. When they tested the heat it was tested in a controlled, warm environment. Of course you will get the heat to warm up in a climate controlled environment. Its the same thing that if you check the air conditioning this time of year...... guess what, YOU WILL GET COLD AIR. When I picked up my car, of course the hood latch was fine but after driving the car for more than 15 minutes....Guess what. NO HEAT. I turned the car around and went back to the dealership. They told me one of several things could have been worng. Although the car had a brand new thermostat on it they suggested that it be changed. I was against that. That was a $238.00 repair. I left the car and gave very specific instructions as to what to do. Since they had the car for almost a week, I told them first of all not to leave the car in gear because it was a stick and I have a remote start. That wasnt followed cause when I got in my car and started it, guess what... IT LUNGED FORWARD. Luckily no one was standing in front of the car when it was started, but they could have accidently hit the remote start button at any time and the car would have moved. I also gave instructions to start the car after it had sat for a day or two. SInce they had the car for an extended length of time the dealership had plenty of time to do it. Had they done that they would have noticed that in the below zero weather the car had NO HEAT. I drove the car around for about 45 minutes to see if it would warm up. The car reached operating temperature but guess what.......STILL NO HEAT. I called the dealership and informed them of that. Being very very upset at this point and out of almost $600.00 at this point I took the car home. A few days later Someone named Bobby called me and wanted to know how the service was. I missed the call and called him back. I left a message indicating that I still had no heat and that he needed to call me so that we can discuss. Of course the message was conveniently lost. GO FIGURE!. I then called him back more than a week later and guess what he did. He tried to sell me a new car. Now I was truly upset. As of the writing of this letter I STILL HAVE NO HEAT IN MY CAR. If you hadn't noticed, it has been very cold in the metropolitan Chicagoland area. To say the least, I am very disgusted at this dealership and would not recommend them to anyone. There are other more caring dealerships around and when you give specific instructions, they are followed. LIke I said, had they followed my original instructions I would not be writing this bad review for the dealership. Bottom line, We count on the service team to accurately diagnose our car's problems and we cannot be continually hosed for them 'guessing' at what needs to be done. I will directly compare that to the doctor 'guessing' what is wrong with you when you pay him good money to diagnose your problems. If the doctor diagnosisis wrong, you could possibly die. When the service team diagnoses your cor problems wrong and you pay for a repair that was not needed, both you and your pocket gets very upset, let alone very empty quickly. The dealer has done absolutely NOTHING to rectify the situation. Bottom line, if this dealership wanted a good recommendation, I could not and would not give it. I would tell them that you are better off anywhere else except for Mancari's And if i were ever in the market for a new car, it certainly would not be Mancari Chrylser or any other mancari affiliation.