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Mancari's Chrysler Dodge Jeep - Service Center

4630 W. 95th St., Oak Lawn, Illinois 60453
Makes: Chrysler | Dodge | Jeep | Ram | Service Center
Average
33% Recommend

Overall Rating 2.8

13 Lifetime Service Reviews

Mancari's Chrysler Dodge Jeep - Service Center
4630 W. 95th St.,
Oak Lawn, IL 60453
Mancari's Chrysler Dodge Jeep Info
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About This Service Center | Hours | Amenities

About Mancari's Chrysler Dodge Jeep

Our experienced staff has helped many people get into the car that they want and we want to help you too. Browse our new Dodge, Jeep, Chrysler and RAM inventory or our Oak Lawn used car inventory to find the car of your dreams. If you are looking for an Oak Lawn area car loan or lease, check out our Finance page to start the process. If you need auto parts or service don't forget about our talented Oak Lawn Dodge, Jeep, Chrysler & RAM car repair technicians, auto body repair , and our Dodge, Jeep, Chrysler & RAM car parts center in Oak Lawn. Mancari's Chrysler Dodge Jeep strives to provide the best sales, service, and experience possible to make your car buying process stress free. Don't take our word for it, come down to 4630 West 95th Street in Oak Lawn, Illinois and see the Mancari's Chrysler Dodge Jeep difference for yourself!

13 Service Center Reviews
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lukasmom
4/08/2016
Reason For Visit
Service

"They always take care of me at Mancari-"

I have been going to Mancari for 10 years, I bought my Jeep Liberty there and had all service work done there. Terry and his team in service is the best. On my last visit I found out my Jeep needed more repairs than it was worth. I was totally caught off guard. Terry talked to sales and was able to help me get a very fair trade in and I was able to buy a certified used Jeep Liberty. I work in retired racing greyhound adoption so a reliable vehicle is very important. Jerry in Sales made the purchase of my new Jeep painless and quick. I will continue to take my Jeep to Mancari for my service needs. Great group of people at Mancari!

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I Recommend This Dealer: Yes

Employees dealt with

Terry Bartz

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Mancari's Chrysler Dodge Jeep responded to this review

April 13, 2016

Thank you for your continued business and trust! We're glad we were able to assist you. Taking care of our customers both new and loyal is our top priority!

2to2
4/03/2016
Reason For Visit
Service

"worst experience in my life."

I think someone is getting pay to write these reviews on this trouble place. The staff is rude and very unprofessional I will never do business with this company again..the staff needs to take some classes on how to treat costumers..The worst experience I ever had in my life coming to this xxxx hole.

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I Recommend This Dealer: No

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1

Mancari's Chrysler Dodge Jeep responded to this review

April 07, 2016

We strive to deliver 5 star satisfaction to all our guests. Last year we won a customer excellence award for our ratings, not paid reviews, true experiences. I'd like to get to know more about your situation and what occurred. Please contact me directly at mancarisautogroup@gmail.com and let's see if there's a way I can earn your trust and satisfaction again. This platform doesn't give me any information about the reviewer so I can;t do my research. I look forward to hearing from you and resolving this matter and your frustrations.

Dancysko
1/07/2016
Reason For Visit
Service

"Staff lie and they over book appointments "

Made an appointment to get blind spot detection checked because service light came on with Terry last week. Dropped off my car at 8:30 - I was told that it would be looked at "probably" within an hour - called at noon no news about the car. I was told that I will get a call shortly- called again at 1:10 to find out about my car and was told technician was looking at it now. The service rep couldn't advise why it took so long.....came into the service center at 1:50 to pick up my car. I was told that the technician is looking at it and that my car was at their other location. I asked to speak to a manger and Mario came 20 minutes later. (Obviously a customer waiting is no big deal). I explained the situation and told him that if I knew that they would need my car all day I would have driven my summer car. No apologies were given just excuses. The fact that I was never told that the car would be checked 5 hours after dropping off wasn't a big deal or not giving me all of the information and what I should expect wasn't important either. The service center just over books and doesn't care about their customers. I didn't purchase my vehicle from this dealership but business is business. I will know better than to take it here. Kathy checked me in - she should have called me a few hours later and advised that my car wasn't looked at yet and let me know when it will be and I would have avoided all of this frustration and I would let her know that it was getting late and I needed my car. Instead I came in not understanding why there was such a delay - no one cared. Horrible service. Kathy didn't follow up. Even tried denying what she told me when I asked her if I asked when my car would be looked at. Ridiculous. What a waste of time. Mario lacks the skill to handle these kinds of situations. Never again will I bring my car in for any service.

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I Recommend This Dealer: No

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Mancari's Chrysler Dodge Jeep responded to this review

January 29, 2016

Thank you for bringing this to our attention. As we have communicated on other review sites in response to this exact experience with you, we have implemented new procedures to ensure and promote better communication with our guests. It is our goal to provide 5 star exceptional service and to communicate effectively with guests regarding their vehicles. We thank you for your review.

Mancari's Chrysler Dodge Jeep responded to this review

January 08, 2016

We're sorry you feel and experienced this in our Service Department. We try to strive for 5 star service for all customers, and work very hard to make sure each person feels like it. We acknowledge that there may have been a communication error on our end resulting in your frustrations. For this, we apologize and want you to know that we have taken all of your feedback and have addressed the issue head on and welcome you to return for other services as you have in the past, allowing us to try and meet or exceed your expectations. When bringing in your vehicle for diagnostic testing, please know the amount of time it takes will vary. As mentioned above, we will address the communication concern and appreciate your feedback, and we invite you back again to have a 5 star experience.

donovap
10/30/2015
Reason For Visit
Service

"Completely left me hanging"

Left car for 6am service appointment Thu 10/29/2015. Heard back at mid-day that it needed $1,200 in repairs which I OK'd. They said it would be done that evening. Never heard back that evening. Called 8am Fri 10/30/2015. Talked to Steve who said there was a problem but service manager for my car would not be in until 1pm - Steve said he would try to call him. Never heard back. Tried to call shortly after 1pm. Tried repeatedly for about a half hour - always bounced to voice mail. Left voice messages on Service Dept. line, for Mario Giannese and Ed Tapper. Never heard back. Called operator and asked to get me a human being - she transferred me to Mario Giannese's voice mail. Called again - finally got to talk to Steve who now says the car will be ready tonight and that the service manager (the same one who failed to respond for the last 24 hours) will call me to let me know when it is ready.

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I Recommend This Dealer: No

Employees dealt with

Steve service dept manager; Jim Jordan service manager

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dlts
2/17/2015
Reason For Visit
Service

"light on dashboard "

I went in because the light came on they told me it had to do with the steering. They supposedly worked on it. The last time I went in they said the steering on the left needs work. I paid for the work to be done. I use to have NO PROBLEM with them before but now I don't know if I'll go back there for a car.

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I Recommend This Dealer: No

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Mancari's Chrysler Dodge Jeep responded to this review

February 20, 2015

Donna This is Ed Tapper, Business Manager, at Mancaris CJDR Gary Fast, our Service Director, has reviewed your service history and he has called you in order to reconcile any concerns that you have with your vehicle. We are going to make every effort to make sure we address all your concerns and make you 100% satisfied Gary will help you personally Gayr has left you a detailed phone message and we are waiting for you to respond back Please call Gary Fast directly at 708-423-0910 x 139 Once again, our efforts are to make sure that you are 100% satisfied with our service Ed Tapper Business Manager Mancaris CJDR

jhlavach
1/14/2015
Reason For Visit
Service

"TRUE 5 STAR DEALER"

i bought a 2014 t and c and had it serviced at mancaris amazing group of people they did everything possible to ensure customer happiness however due to the fact the vehicle was simply unrepairable no fault of the dealer chrysler agreed to replace our vehicle and after the selling dealer refused to help us which was bettenhausen cjd orland park il mancaris stepped up and is currently assisting us in getting it replaced when they didnt have to i must say this dealer has all my business going forward i can not say enough great things on how they treated us i just wished i would of purchased it from them

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I Recommend This Dealer: Yes

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2002SLPSS
4/17/2014
Reason For Visit
Service

"Great place to buy a long lasting vehicle excellent service"

We bought a new Jeep Liberty Ricky Mountain Edition in 2009, it is a 4WD, with options vehicle. We have now 61,000 miles with absolutely NO problems, we take our Jeep for service,so far just maintenance and a new battery to Mancaris service department. The vehicle is always,clean,the service writers are great, very efficient technicians, Len and Chris Mancari always around to say hello,and ask about your vehicle and more importantly about how your family is doing. this dealership is great,they really realize that customer service is #1 priority. My daughter is a school teacher and with the severe winter we had,her Jeep never got stuck and never failed to start and get her to school to educate the high school students. Years ago American cars were unreliable,with the new Jeeps it is all changed, look at the safety ratings Jeep stands alone. If you want an honest deal,and great service go to Mancaris you will not be disappointed!

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I Recommend This Dealer: Yes

Employees dealt with

Terry Service Writer

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2
bryankerwin
3/20/2014
Reason For Visit
Service

"Want to be treated like extended family? The good old..."

Want to be treated like extended family? The good old days of customer service are alive and well in this humble shop on 95th Street. While many dealerships moved out of the area to Orland, Mancari's has stayed true to the neighborhood and close to their loyal customers. I bought two new cars here and both experiences were consistent. Ed and Ernie in Sales helped me find the right vehicle, answered all my questions then worked a good price for the new car and trade. Leonard Mancari found me a great financing rate, then personally moved my items from the trade to the new vehicle. On the second trade I had a big bag of mints in the trunk of my trade-in that I left with Leonard - 3 years later he calls me "the mint man" when I visit while the car is serviced. "Bring more mints" is the only high pressure tactic I've experienced here The folks in the service department are true professionals - they keep you informed, answer all of your questions and treat you like you just spent $50K in the front building. My car is always returned clean and fixed. I'm sure everyone has their favorites, mine is Terry, but all the Service Writers work together - I have never had a bad experience My most recent experience involved servicing both vehicles - the experience was consistent with all the others - outstanding.

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I Recommend This Dealer: Yes

Employees dealt with

Ernie & Scott (Service Writers)

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1
bonnsha
2/17/2014
Reason For Visit
Service

"I chose this service center because of the available..."

I chose this service center because of the available hours. The problem I had when I went in was a snapped hood cable and the car was not putting out a lot of heat. I had to pre pay for the parts to fix the hood. I thought that was odd considering being able to open the hood in the severe cold and salting was paramount. Since I had to open the hood to put in washer fluid, I considered that repair at this time of year pretty important. I advanced paid for the parts anyway. The hood latch and cable was fixed but I soon found out that would be the least of my worries. When they tested the heat it was tested in a controlled, warm environment. Of course you will get the heat to warm up in a climate controlled environment. Its the same thing that if you check the air conditioning this time of year...... guess what, YOU WILL GET COLD AIR. When I picked up my car, of course the hood latch was fine but after driving the car for more than 15 minutes....Guess what. NO HEAT. I turned the car around and went back to the dealership. They told me one of several things could have been worng. Although the car had a brand new thermostat on it they suggested that it be changed. I was against that. That was a $238.00 repair. I left the car and gave very specific instructions as to what to do. Since they had the car for almost a week, I told them first of all not to leave the car in gear because it was a stick and I have a remote start. That wasnt followed cause when I got in my car and started it, guess what... IT LUNGED FORWARD. Luckily no one was standing in front of the car when it was started, but they could have accidently hit the remote start button at any time and the car would have moved. I also gave instructions to start the car after it had sat for a day or two. SInce they had the car for an extended length of time the dealership had plenty of time to do it. Had they done that they would have noticed that in the below zero weather the car had NO HEAT. I drove the car around for about 45 minutes to see if it would warm up. The car reached operating temperature but guess what.......STILL NO HEAT. I called the dealership and informed them of that. Being very very upset at this point and out of almost $600.00 at this point I took the car home. A few days later Someone named Bobby called me and wanted to know how the service was. I missed the call and called him back. I left a message indicating that I still had no heat and that he needed to call me so that we can discuss. Of course the message was conveniently lost. GO FIGURE!. I then called him back more than a week later and guess what he did. He tried to sell me a new car. Now I was truly upset. As of the writing of this letter I STILL HAVE NO HEAT IN MY CAR. If you hadn't noticed, it has been very cold in the metropolitan Chicagoland area. To say the least, I am very disgusted at this dealership and would not recommend them to anyone. There are other more caring dealerships around and when you give specific instructions, they are followed. LIke I said, had they followed my original instructions I would not be writing this bad review for the dealership. Bottom line, We count on the service team to accurately diagnose our car's problems and we cannot be continually hosed for them 'guessing' at what needs to be done. I will directly compare that to the doctor 'guessing' what is wrong with you when you pay him good money to diagnose your problems. If the doctor diagnosisis wrong, you could possibly die. When the service team diagnoses your cor problems wrong and you pay for a repair that was not needed, both you and your pocket gets very upset, let alone very empty quickly. The dealer has done absolutely NOTHING to rectify the situation. Bottom line, if this dealership wanted a good recommendation, I could not and would not give it. I would tell them that you are better off anywhere else except for Mancari's And if i were ever in the market for a new car, it certainly would not be Mancari Chrylser or any other mancari affiliation.

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I Recommend This Dealer: No

Employees dealt with

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Mancari's Chrysler Dodge Jeep responded to this review

February 25, 2014

This is Ed Tapper, Business Manager, and it is very important to Mancaris to assist you with your service issues. . We have 60 customers per day in our Service Department and we have been unable to identify who you are by your description of the problem. You must can call me at 708-473-2014 in order for me to reconcile your veicle service issues for you.

Mancari's Chrysler Dodge Jeep responded to this review

February 22, 2014

Our response was not generic. This is Ed Tapper, Business Manager, and it is very important to Mancaris to assist you with your service issues. . In order to assist you I have to simply know your name and contact phone number. Or you can call me at 708-473-2014. We want to assist you but we have to identify who you are and we have been unable to do that with the information provided. Calling me is simple, so please call and we will address your service issues right away.

bonnsha responded to this review

February 21, 2014

Its really amazing how suck a generic message can be sent out concerning a bad experience. This Tapper guy should have the intelligence and the drive to go back to his service department and see who came in with heater problems around the time indicated. There was enough information contained in this letter to narrow the scope down immensely. Mr Tapper, you need to take the initiative to research these problems yourself and come up with a resolution. Apparently the customer has tried to get the problems rectified with no avail. WHen they put the ball in your court, you need to take it from there. Do not request that the customer re-hash the entire situation all over again just to please you. DO YOUR JOB!!

Mancari's Chrysler Dodge Jeep responded to this review

February 18, 2014

Our efforts are to make every customer contact with Mancaris a positive expperience. It appears your vehicle was not fixed properly on your visit. We will make every effort to reconcile this problem. I need your name and contact phone number so that we can pull the service records on your vehicle. We cannot determine who your are from the review information. My name is Ed Tapper and I am the business manager and I will personally assist you with getting your vehicle properly repaired. Please call me at 708-473-2014 or email me your contact infomation. My email is edtapper3@gmail.com. We will address these issues immediately once I have your information.

law13
12/20/2013
Reason For Visit
Service

"The dealership fixed a noise I was hearing on my Jeep and..."

The dealership fixed a noise I was hearing on my Jeep and provided a rental car while the work was being completed. My car was returned clean after service.Thank you.

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I Recommend This Dealer: Yes

Employees dealt with

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Mancari's Chrysler Dodge Jeep responded to this review

January 03, 2014

Please call Ed Tapper, Business Manager, at 708-473-2014 so that I can accomodate you for your bad service experience at Mancaris I can only assist you and reconcile the matter properly if you call me. Our intentions are to make sure that ALL your contacts with the dealership are POSITIVE exoeriences Thanks Ed Tapper Business Manager

Mancari's Chrysler Dodge Jeep responded to this review

December 21, 2013

Your experience is unacceptable. The process here should have been to make sure you understood the repairs and to make sure that you get what you were promised (oil changes). We do not normally wash cars in service. We do not have a car wash facility and most high traffic service departments like ours do not have car wash service. But once again, this should and could have been explained to you and there would be no miscommunication. The plastiic covers on the seat should have been removeed when they brought you the car. We need to set up a priority visit for you. We will relook at the noise problem and make sure it is fixed properly. We will clean your car for you as a courtesy. Thanks again for your continued business. We need to make sure every customer is 100% satisfied. Please call Ed Tapper sat 708-473-2014 to set up a time to bring your car back by. I cannot identify who you are from the review (law13) so I need you to call me so I can look up your car and name in our system

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