I bought a 1996 Lincoln Town car from a private seller. The car began leaking coolant into the passenger compartment and releasing steaming coolant through the defroster vents onto the windshield. I too the car to my local Ford Lincoln dealer. Phil Waterfords Manteca ford mercury.
They charged $1,500 to replace the heater core. Less than 5 months later the same things started happening again. Coolant leaking into the car and steaming up on the windshield. Took it back and they once again replaced the heater core. A few weeks later it started again. After 3 new heater cores I began to research online and found Fords have a lot of trouble with something called Electrolysis. Everything I read told me that this was the problem. I took some of the material into the dealership for the 4th time. Six weeks later it is happening for the 5th time. They gladly charge me $600+ more dollars and tell me Ford corporate told them to do a few things including adding baking soda to the coolant.
None of this is listed on the invoice. Not even the reading verifying they had found the electrolysis. I pick up the car and drive home only to discover the car now has a dent and scrapes it didn't have when I took it in. Also I am told that Ford informed the service dept. manager that the problem may not be fixable without replacing the engine block. The feeling I got was they were gonna get a lot of money out of me if I kept coming back expecting the problem to be fixed.

I never had the chance to get them to fix the dents because the heater core problem returned and my mother had an accident while trying to wipe steamed coolant from the windshield so she could see.

After $2,200 + dollars and a few hundred dollars worth of dents and an accident caused by an unsafe car... I am ready to say this dealership does not know what the hell they are doing unless you count their skill for taking peoples money.

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WARNING Don't do business with : Phil Waterford’s Manteca Ford & Exotic High Line
If you are looking to get harassed into buying a car and cussed at, then this is the place for you.
I received a magazine flyer with the scratcher to win 1 out of 5 prizes. Also if you came in with the flyer you will be donating $5 to Susan G. Komen for cure (Charity for Breast Cancer) and from what it seemed like, we won. I’m always skeptical to these types of things but if I didn’t get anything at least it was for a good cause (since my grandma died from breast cancer). So my dad and I decided to drive all the way from Stockton to Manteca. The moment we arrived the sales rep gave us a look and started being super rude and harassing us to buy a car. We told him we weren’t looking to purchasing a car today thank you, but he kept on trying to convince us to buy one. Then after a couple minutes of saying no thank you, he decided to get even ruder, and asked “then what are you doing here if you didn’t want to buy a car!?” I told him that we received this magazine flyer for charity and said that it also said that we had won, so I wanted to see if we did or not. He then turned to my dad and asked him what car he has. My dad spoke a lil English but he said what it was. I was like, why do you need this information if all we’re here for is for this charity event. Then he ignored my question and said, “How many miles is on the vehicle and are you still making payments.” I asked him again why do you need this information. He rudely replied by saying that he was going to see if we can trade it in to get a new car. I told him, “look we are not going to buy a car today and we are just here for the charity event and see if we won. You also need to stop being so rude to us.” He stood up and when he came back, he threw a wrist band at us and said, “this is what you won, bye!” I was like that was it, can I at least see if our number matches the prize? He was hesitant to give me back my paper. I grabbed my paper back and before I was able to examine the number, he said “if you’re not going to buy anything then you can leave.” So I got mad and started walking out, he then told me that I needed to give him back my flyer. I told him that it was mine and I was going to take it with me. He then started pursuing us all the way to the parking lot and harassing us to give him the flyer and even started cussing at us. We got into a confrontation in the parking lot and I ripped up my flyer and got into my vehicle and left. I would hate to be the charity associated with a dealership like this; it just makes them look horrible. And if they are like this with a charity event, I would hate to see them on a normal business day!

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I felt I couldn't leave until I bought the Extended Warranty. I said 'No Thanks' over and over again but I was hammered about how I'd need it in the future. I finally said Yes. I sold that car not too long after because I wasn't happy. I tried to get a refund for the warrantly but to this day I have been given the run around although I am entitled to one per the contract.

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