Reason for Visit: Service
I recommend this dealer: No
My Review of Maplewood Audi:
While I have a feeling that most people might recommend maplewood audi, I wish I could just keep quiet and agree with the rest but then again sharing my experiences might help someone. After all, isn't this what reviews are for? I made an appointment for an oil change, a transmission flush and diagnosis/servicing of a check engine light that goes on/off randomly. I have no idea about the check engine problem but it doesn't take an expert to figure out that an oil change and a regular tranmission flush where no parts are changed shouldn't take more than, say, 300 $ even if it's an audi. Well, I drop off my car and tell them I'd pick it up in the evening. Around 1 or 2 pm, I get a call quoting an estimate of more than 1500 for servicing to which I hesitantingly agreed. Just before I got off work, I called and made sure everything was Ok and a gentleman [whose name I don't wish to disclose] assured me everything was fine and that my car was working perfectly now. I reach the dealership at around 5:30 pm and they asked me to wait in the lounge so they could have my car ready. After 10 min, a guy walks up to me and tell me they're washing my car - I thought to myself - awesome! way to go guys! little did I know that the worst was yet to come... - After another 15 min, a total wait time of almost 1/2 hr, the same guy tells me that the car won't start because the ignition switch is burnt. There is nothing they can do about it today, so I'll have to come back tomorrow. Sure, they gave me a rental car for the evening, but I would expect all decent dealerships to do so. The next day, the gentleman at the dealership never got back to me. I had to call him twice and he came up with an estimate of 2500 this time!! He told me that the ignition switch was already bad and was ready to burn out at any moment. What beats me till today is how did they manage to burn it out in the 8 hours that I left my car with them when it worked fine with me all these years? and what was he thinking when he told me a car with a burnt ignition switch was in a perfect working condition?....I would have made a downpayment on a new car with the combined estimate for these two days. I called Audi directly and they were able to lower the price to 500 after talking with the dealership, which was much better than the 2500! but still, I ended up spending more than 2000 dollars for what started out as a simple oil change/trans flush and a MIL diagnois. My local Midas center diagnosed the very same problem that audi did with the check engine light [carbon build up in some sensors] but estimated a total of 350 for the entire job. I suspected their service might be inferior to that of an audi dealer, but after that experience I believe I might have been better off taking it to Midas. Wait, it doesn't end here. The service records mentioned that after the MIL problem was rectified, the technician test drove it and made sure the light did not come back on a second time. After less than a day's drive, the MIL light came back again. The dealership gave me a "feedback request" call and I told them about the Check engine light that was back again. They said they'd look into it. They never did.... so, in short, I spent over 2000 dollars for an oil change and a basic tranmission flush. I'm not venting out...just expressing my honest opinion. After all that happened, it may be just bad luck and nothing intentional on their part but can you blame me if I told you I wouldn't want to go back again?
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