Mark Miller Subaru Midtown - Service Center

Trenton Jones deserves an award for sticking w/ me in this repair. We were at it since October or more: the parts were unavailable, production workers strike. He kept track of the parts as we texted we this repair. We were at it since October or more: the parts were unavailable, production workers strike. He kept track of the parts as we texted weekly. We made our wish list plan as time passed of what to fix. Trenton checked things from this list in case they had been completed. He covered for the retiring Tom Francis with excellence. More

As I moved to Utah from Idaho, I needed a new registration and vehicle license plates for my leased Subaru Forester which is not an easy task to do for the first time. So I went to Mark Miller Su registration and vehicle license plates for my leased Subaru Forester which is not an easy task to do for the first time. So I went to Mark Miller Subaru Midtown - S. Towne and met with Marianne N. (Office Manager) who was very knowledgeable and highly professional. She assisted me and took me through the entire process with patience, thoroughness and genuine courtesy to finally be able to apply for a new state registration. I am really impressed with Marianne’s confidence and outstanding customer service. Thank you very much for your time and remarkable assistance. More

Service rep lied to me about replacing my 3 month old battery they installed after it had to be recharge 3 times in the past week. They instead recharged the old battery and said it was ok. My wife ha battery they installed after it had to be recharge 3 times in the past week. They instead recharged the old battery and said it was ok. My wife had taken it in and they stated over the phone that there was a recall for telematics system that is draining the battery so they just removed fuse and recharged my damaged battery. So much for honesty and customer service Carlos (service rep) More

My response to a text follow up from a 2nd service due to vehicle having issues from a 150k service. Thank you for the follow-up. Tom was great from a communication and understanding perspective given the ci vehicle having issues from a 150k service. Thank you for the follow-up. Tom was great from a communication and understanding perspective given the circumstances. With that said I am still wondering what I paid almost $700 for in May. The inspection and recommended services differ tremendously. I appreciate the attempt to make things right but has not given me any added confidence in having my vehicle serviced at this location. I am not able to honestly recommend anyone seek out service from Mark Miller Mid-town. More

I have a 2019 Subaru Accent, today went in for a simple oil change and Emissions done because their computer couldn't read the OBD they Blamed the after-market remote start that I had put in about 3 years oil change and Emissions done because their computer couldn't read the OBD they Blamed the after-market remote start that I had put in about 3 years ago that was working flawlessly, they have me remove the Remote Start including all wiring went back again the same problem OBD not working. At this point, they told me that the aftermarket remote start fried the computer. They think that I am stupid, have No Check engine, and run well for bad or fried computers. More

Service has always caused anxiety… what’s going to need repairs, how much, etc.. We never look forward to the experience, but Alex Cosma helped alleviate and answer our concerns. Yes, there were needed rep repairs, how much, etc.. We never look forward to the experience, but Alex Cosma helped alleviate and answer our concerns. Yes, there were needed repairs and service, but Alex was professional and did all he could to get our daughter’s Crosstrek running like new. We have two Subarus and will definitely come back here for our vehicle needs. More