Marlboro Nissan

Manufacturer: Nissan
Marlboro Nissan
740 Boston Post Road
Marlboro , Massachusetts 01752
(888) 296-4383



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Dealership Amenities
Complimentary Valet Parking
Local Shuttle
Rental Cars
WiFi
Body Shop
Complimentary Coffee
Vending Machines


Twenty-Four Month Rating: 4.9/5

About Marlboro Nissan
Certified: Marlboro Nissan
This dealership is a DealerRater.com Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Marlboro Nissan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made within two weeks of the review posting through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced.


This dealership is available to supply quotes for new vehicle inquiries.

About Marlboro Nissan
Our mission is to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Marlboro Nissan is dedicated to:

1) delivering exceptional service & value
2) promoting personal & professional growth
3) fostering teamwork & associate involvement
4) demanding the highest ethical standards from ourselves

Our commitment to this mission makes Marlboro Nissan a place where people want to work and do business.

My name is Tim Martell. I am the Director of eCommerce at Marlboro Nissan and it is my passion to find opportunities upon which we can continue to improve both as a business and as people. You will find that I am easy to talk to and that if you ever have a concern, I will truly listen to your concerns. There is no hidden agenda with me. I really want you to feel good about buying a car at Marlboro Nissan. If there is a way we can make your experience better - I want to know about it.

While many dealers prefer to tell you that they are the best, we consider it our honor to have been rated by you, our great family of customers, as the #1 Nissan Dealer in the world with which to do business. It is an awesome responsibility to live up to that honor and I want you to know that we will continue to strive to provide the level of service that should accompany the very high expectations you should have as a result. Thank you for taking the time to find out why our customers think we are the very best Nissan Dealer in the world.

Again, my name is Tim Martell and I can be reached ANYTIME - day or night - on vacation or on the moon - ABSOLUTELY ANYTIME at (508) 561-1945. I return all voice mail within 1 hour. Or send me an e-mail at tim@marlboronissan.com.

jcp688
11/5/2008 10:21:08 AM

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Tiede

My Review of Marlboro Nissan:
I am very happy with my new car and with the salesman that helped me get into my new Sentra. The dealership went out of their way to accomodate me. I would recommend the dealership for sales/service. They were all very fair in their dealings.

Thank you, Jillian Pepe

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Response from: Marlboro Nissan
Added: 11/5/2008 11:46:44 AM
Hi Jill!

It was my pleasure to speak with you on the phone both yesterday and today. I know we had some glitches along the way, but I say again, that we truly value you as a customer. I had a meeting with the entire staff and we will work hard to make sure there is no room for confusion for our customers going forward. Like all great companies, we sometimes make mistakes. It is when a mistake happens, that we have the opportunity to show our true colors and do right by our customers. I am working on something special for you and I will be following up with you as soon as I can work out the details. Again, thank you for taking the time to bring your issue to my attention and I encourage you to do so in the future if you ever have a concern. As always, you can reach me directly at (508) 561-1945. Thanks again for choosing Marlboro Nissan. I know that in the coming months when you service your new Sentra here, we will continue to provide great service and show you what we are truly made of.

Sincerely,

Timothy P. Martell
Director of eCommerce
Marlboro Nissan
Woburn Jaguar
tim@marlboronissan.com

Response from: Marlboro Nissan
Added: 11/6/2008 8:03:39 PM
Hi Jill!

Great news! We all felt sorry that there was some confusion around your second purchase on the 2008 Sentra and we decided that we would like to say thank you for being a terrific customer by offering you the body side moulding you really wanted, free of charge. We're are happy that you love your new sentra, but we wanted to really go above and beyond! So I will give you a call next week when the parts come in and we will install this for you gratis as well! Thanks again for choosing Marlboro Nissan as your dealer for life! As always, if there is ever anything I can do to be of assistance, please don't hesitate to call on me.

Sincerely,

Timothy P. Martell
Director of eCommerce
Marlboro Nissan
Woburn Jaguar
"Proud to be changing the way cars are sold!"

danielfferguson
11/4/2008 3:16:23 PM

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim McCall

My Review of Marlboro Nissan:
Jim McCall Has by far been the best new car saleman we have experienced; Jim has followed through with everything we have asked for and has done it with a smile. My wife and I would definately come back to Marlboro Nissan in the future. Thank You Jim McCall

Daniel and Anne Ferguson, Harvard, MA

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teejaysam
11/3/2008 1:47:07 PM

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Johnson

My Review of Marlboro Nissan:
This is the third vehicle that I've bought at Marlboro Nissan. Each time I have asked for Mike Johnson at the dealership because of his knowledge of the vehicles on the lot. I can count on Mike to do all the financing for me exactly the way I want it in a timely manner. This time I told him what I was looking for and drove it off the lot the same day, including all the paperwork.
I have used the service dept. for all of the oil changes and mileage tuneups on all of my vehicles. I have been happy with all of my visits to the dealership and plan on making future purchases at Marlboro Nissan with Mike Johnson.
I have to add this because I believe it is important to Nissan. I travel a lot up and down the east coast. I have used dealerships in Virginia and Florida. Whatever the Nissan training program consists of they are doing it right because I have never had a bad experience at any Nissan Dealership, and Marlboro Nissan started it all.

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bguild
10/31/2008 10:17:27 AM

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Hochberg

My Review of Marlboro Nissan:
Multiple dealings with Dan in their service department. Dan is always eager to provide a high level of service. He even went above and beyond in finding replacement transportation on one occasion where I needed a vehicle during the service. Every time, always a pleasurable experience.

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bshea
10/31/2008 10:10:48 AM

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Tiede ,

My Review of Marlboro Nissan:
Marlboro Nissan is the complete package “GREAT SALES & SERVICE”

My first Nissan was purchase elsewhere, and I was not happy with the service we received. A friend recommended Marlboro to me.

The great customer service we have received over the years from Dan Hochberg in service made us consider buying another Nissan, this time for my husband. Dan introduced us to Greg Tiede. Greg was extremely friendly, understanding and worked hard to get us a great deal. This experience was so painless that six months latter I went back to Greg to trade in my first Nissan.

Every one at Marlboro Nissan is great and we highly recommend them to all our friends and colleges.

Thank you ?

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mstefanik
10/30/2008 4:45:46 PM

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: dan hochberg

My Review of Marlboro Nissan:
I have been to several service depatments and marlborough nissan's service department has been outstanding in all phases of service,and customer satisfaction especially dealing with Dan Hochberg. He goes beyond the call of duty to help you to make sure that your completly satisfied and your visit with them is second to none. I have never had this good service anywhere. I even go to marlborough nissan for all mt oil changes.

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krobb2008
10/30/2008 2:42:20 PM

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Hochberg

My Review of Marlboro Nissan:
I have had my car serviced more than one time at Marlboro Nissan and every time I have dealt with Dan Hochberg. He has been fantastic to deal with. He is always friendly and very helpful. He takes the time to answer all of my questions in a way that is easy to understand. He is the reason that I have returned to Marlboro Nissan and will continue to do so in the future.

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sstar
10/30/2008 2:27:55 PM

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim McCall

My Review of Marlboro Nissan:
I bought my first car at the marlboro nissan, Jim mcCall took the time to understand my needs and finances as quickly and proffesionaly as possible. wich is why i chose the nissan dealership to buy my car opposed to others, I love my car and that nissan stays up to date with my maitnence and any other inquiries i have. they are very friendly and willing to help.

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fglf226
10/30/2008 1:35:31 PM

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Hocherb

My Review of Marlboro Nissan:
I leased my second Murano from Marborough Nissan earlier this year. The vehicle has been great, reliable and comfortable. I have all of my service done at Marl Nissan and am always amazed and pleased at the friendliness, expeditiousness, and courtesy, constantly offered to me by the folks in the service dept.

On a Friday before Memorial Day, my Murano had a problem. I phoned Dan, who was calm as always. He told me to come right over. This was in the late afternoon, just before a big holiday weekend. An hour later, my Murano was as good as new. This is service that keeps me coming back.

I always tell people I know that if they are in the market for a new car, go to Marlborough Nissan. They are the Best!!

Sincerely,

Gary Forman
Sudbury, MA

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gadgetman2k
10/30/2008 10:58:10 AM

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Hochberg

My Review of Marlboro Nissan:
I have worked with Dan Hochberg for over five years. He is a true professional with a deep knowledge of his products, follows through on his timelines and agreements and is willing to go the extra mile for the customer. He understands and delivers true customer service.

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