Marlow Motor Company

Marlow Motor Company
707 North Commerce Avenue
Front Royal, Virginia 22630
(540) 635-4158

Manufacturers: Chrysler, Dodge, Jeep, Ram

Most Reviewed Employees
Frank Joyce Frank Joyce
General Manager
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Free Coffee
Free Loaner Cars
Free WiFi
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines
No Appointment Necessary!

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
16 Reviews
Marlow Motor Company

Overall Score: 5 Star Rating4.8



About Marlow Motor Company
Certified: Marlow Motor Company
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Marlow Motor Company has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Marlow Motor Company
Marlow Motor Company in Front Royal, Virginia has proudly served Virginia's Northern Shenandoah Valley as a family-owned and operated dealership for over sixty years. Customers can count on Marlow Motor Company for the purchase of their new Chrysler, Jeep, Dodge, or Ram vehicle; for dependable service; for superior selection in pre-owned cars; and, most importantly, for unparalleled customer service. At Marlow Motor Company, we're not in the car business...we're in the customer satisfaction business.


Senli55
3/30/2012 9:07:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Josh Lambert

My Review of Marlow Motor Company:
The experience at this dealership was the best experience I've had at one. The customer service was excellent. The cars were excellent and our salesperson josh lambert was excellent in his customer care. We would definitely buy another vehicle from them!

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meljeff258
3/29/2012 5:18:30 AM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Maynard

My Review of Marlow Motor Company:
My husband and I purchased a new car from Marlow Motors a couple of years ago. We had a great experience with our sales person (Maynard) but it went downhill from there. I absolutely dread it every time I need to take my car in for service. Now I mostly just take it in for oil changes since we purchased the platinum plan for reduced rates for oil changes. We find the employees of the service department to be very rude and act as though we are an inconvenience to them. Each time my car goes in for an oil change, we bring it home and there are oil leaks on my garage floor. Also, my steering wheel is left greasy. It was just inspected by them yesterday and whoever scraped off the old inspection sticker left the remnants from the sticker on my dash. I would expect more from a 'service' department. It's for this reason that when we went to purchase a new Dodge, I went out of town to another dealership. Which by the way, offers free inspections when you purchase a vehicle from them. This may be a little thing to some people, but every new car I've purchased, the dealership has offered free inspections (Marlow does not).
Needless to say, I would not recommend this dealership nor will I purchase a new or used vehicle from them again.

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thomas armstrong
3/28/2012 7:41:57 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: JOSH LAMBERT

My Review of Marlow Motor Company:
Our salesman was Josh Lambert, he went out of his way to make sure we got the vehicle that best met our wishes. He got us good trade in values for our older vehicles and made the entire experience very easy and stress free.

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mandykw
2/26/2012 6:56:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: susan, frank, andrew

My Review of Marlow Motor Company:
We had a great experience purchasing our 2012 Dodge Grand Caravan from Marlow. Every person we met at the dealer was very friendly and professional. Susan did an awesome job helping us find the perfect vehicle for our family and was very professional and knowledgeable. She answered every question with a smile and we could tell she was very informed on all the vehicles on the lot. The finance guy worked very hard to get us the best interest rate possible and we were very happy with the end result. All the guys in the show room helped entertain our two small children while we were filling out our paper work. We will definitely be returning to Marlow for all of our future purchases and service!

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hdrduckslayer
2/25/2012 9:40:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Josh Lambert

My Review of Marlow Motor Company:
This has been the best truck buying experience I have ever had!I'm in my 40's and have had my share of bad experiences with car dealerships. Josh Lambert and his team (Bill and Andrew, to mention a few) worked relentlessly to get me the best possible deal on an excellent truck. They were very respectful and relentless. Not only did they pay off a current auto loan that I had, but also, got me financed at an incredible rate with no money down and no trade in and got me into a brand new vehicle of my choice! Josh even picked me up from my house in the new truck and I drove it back to the dealership to finalize the deal! The truck was detailed and had a full tank of gas! The dealership was super clean and well run. I could go on and on, bottom line is, this dealership is incredible!

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Icefox
1/30/2012 9:52:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mr. Maynard Leckie

My Review of Marlow Motor Company:
After reading this you might think I either work for Marlow Motors or am a family member. I can assure you I am not. That said I guess I better get down to why I am writing this. I can honestly say my buying experience at Marlow Motors turned out to be wonderful as the sales man Mr. Maynard Leckie was on top of his game. From the first day I visited the showroom to the day I pick up my car Mr Maynard was a "Johnny on the spot" nothing was to small to ask of him as he was quick to respond to all my needs. I too have worked in sales for many years and was consider to be at the top of my field as I always gave my all to customer satisfaction and felt I was the best but now I must admit I have finally met my match and his name is “Mr. Maynard Leckie” of Marlow Motors. He made me a believer and truly made me feel as if I was being taken care of by a family member... I talked to a few other individuals within the showroom and all were truly professional. I expect the service department will mirror the other departments within Marlow Motors so now I know next time I need a new or used car, I need go no further then to Marlow Motors the family connection!!! Thanks for your outstanding Customer service!!

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debcahill
12/6/2011 10:01:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Maynard Leckie

My Review of Marlow Motor Company:
My husband and I purchased a 2012 Jeep Grand Cherokee Limited from Marlow Motor Company and we absolutely love it! Our sales representative, Maynard Leckie, was outstanding, and the entire staff was warm and friendly. We felt we got a good deal with our trade-in, and we got an excellent purchase price with great incentives on the new Jeep. Maynard took his time to carefully explain everything to us and his expertise in customer service was top notch.

The follow up after the sale has been excellent too. We have received phone calls, emails and thank you letters. We would not hestitate to purchase another vehicle from Marlow Motors, and trust me, Maynard will have a loyal customer for life.

Sincerely,

Bob & Debbi Cahill
Front Royal, VA 22630

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lmrussell
12/6/2011 3:05:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Keys

My Review of Marlow Motor Company:
Tim Keys was a great salesman. No pushy at all. Very knowledgeable and very friendly. I would definitely buy from this company again and I recommend Tim Keys for sales.

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AleciaK
12/2/2011 9:26:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Timothy Keys, Bill Lawhead

My Review of Marlow Motor Company:
I would usually prefer getting a root canal than go through the experience of buying a new car. My husband and I have purchased about 12 cars over the last 20 years and this is the first time ever that I walked out feeling great about the experience. The service was excellent, the staff helpful and friendly and the paperwork process was incredibly quick and efficient. I was extremely happy with the deal I got and their trade in prices were very fair. I purchased additional items for the car in their service department and found the staff in that department very friendly and helpful as well. If this is the standard service that Marlow provides, I expect to become a lifetime customer.

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bellaman10
11/14/2011 6:59:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Keys

My Review of Marlow Motor Company:
My husband and I had a wonderful experience at Marlow Motors. Mr. Keys was friendly, helpful and a pleasure to work with. I had initally gone a few days before our planned purchase date to check out the Jeep Cherokee. I was welcomed immediately and was given all the information I was looking for that day. When we came back to buy the car was already pulled out and Mr. Keys greeted us again. We felt very comfortable and taken care of at Marlow Motors. My husband later commented that this was one of the best experiences he has had at a dealership. We are delighted with our new car and the services we were provided.

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