Maroone Dodge of Delray

Reason for Visit: Service

I recommend this dealer: No

My Review of Maroone Dodge of Delray:
Have had nothing but problems with this dealership on their service. I bought the car in NC but live in FL so Maroone was my local dealer. When my 02 Dodge Dakota was about 6 months old I heard a noise in the front end and since we were in NC we took it back to the dealer we bought it from. The diagnosed the problem but since we were leaving and they didn't have the part in stock they let us know what we needed. When I brought it to Maroone they didn't want to hear that it was the ball joints and the control arms (maybe because there had just been a recall on the same parts!!!) They kept telling me they didn't hear a noise - but as soon as I would drive off it would do it again. Finally the end of my 36k warranty was coming and they finally heard the noise but said it was my serpentine belt - the noise went away. Well then my engine light came on last Dec, so I made an appointment with Maroone for service and it sat there ALL day and NO ONE looked at it. I was leaving out of town the next day so I couldn't let it stay another day - I figured I had an appointment they should have at least looked at the truck. The next day I called to make another appointment and of course no one answered so I left a message - no return call. A few months later I make an appointment to get it looked at - so I take the day off work and they call and CANCEL the appointment. Last week the truck started making an awful squeaking noise and the engine light was still on so I made an appointment for Arrigo and have already been treated so much better by them. They found that the Fuel Pump Seal is bad and the ball joints and control arms are no good (just what I told Maroone was wrong with the truck 4 years ago!!) and they also found that the rear wheel cylinder is leaking hydrolic fluid something I didn't even bring it in for. Since they don't have the ball joints in stock it will be in service over the weekend. I have the extended warranty and it covers a rental and they were nice enough to take care of that for me - Maroone would never have offered that - especially since they can't even look at the vehicle even if you have an appointment!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Maroone Dodge of Delray:
Collision Center – DON’T TAKE YOUR CAR HERE!!!

They do not complete the work on time. John calls and tells you it’s completed, only to find out parts weren't ordered or half the work hasn't been done yet. When trying to explain the problem John assumes he knows what you are saying and will not listen, then become argumentative which escalates into total frustration. Forget about being patient with this shop, your car won’t be completed any quicker or right the first time. Good customer service doesn’t exist at this shop.

I have never had any problems from shops I have dealt with in the past. This is the first and last time I will ever use Maroone Service or Collision centers. I’ve purchased 1 car in the past and will also not waste my money at a dealership with such poor customer service or pride in the work that they do.

OWNER BEWARE!!

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