Reason for Visit: Service
I recommend this dealer: No
My Review of Martens Volkswagen:
I had a failed water pump covered under warranty. Mileage at failure = 44K. For those of you who are not gear heads, this part is typically replaced during the timing belt service, not due until 80K on this car according to the manual. When I pointed this out to them and suggested they buy me a new timing belt as part of the service, the refused. Consequently, I agreed to pay for parts. However, they insisted on a $150 labor charge to replace the tensioners that are part of the service, a complete rip off IMHO.
As stated above, getting to the water pump on this rig required removal of the timing belt anyway. Is it really necessary to charge me for 1.5 hours of labor to remove two glorified pullys as this service department was already getting reimbursed by VW of America for all the labor associated with the water pump repair? Remember, everything except the removal of these tensioners would have been accomplished for this job. We're talking about loosening a few screws for $150. A complete ripoff in my opinion--smells like double dipping to me.
We also had the car detailed there. I had never had a dealer detailing done and thought they would do a better job than an independent. What a joke! They quoted me a price of about $170 for a complete inside and outside cleaning, then called back to say that there would be a $25 dollar surcharge for sand in the car (post beach vacation cleanup). How absurd! I mean why have fixed prices at all. There was no mention of this until the car was already in their hands. After this I was half expecting: "Oh, sorry sir, if you wanted your car washed with water, that'll be an extra $50 dollars!" On top of it all, they still didn't get all the sand out anyway and broke a knob off the radio doing the work. Very shoddy!
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