Service, customer service, and price is great, but when I make an appointment I wait at least an hour for an oil change but I go since I have a brand new dealership and I know they can handle my car and check every part

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I thoroughly enjoyed the experience at the Marvin K. Brown dealership. Because I had limited time I had begun my search for my new car to lease online and the response rate, attentiveness and customer service via this method was phenomenal. Once I entered a request online I was contacted within hours, I said what I was looking for and Sean Beardsley, the online sales manager had all of the information I needed. His responsiveness, accuracy and courtesy made the process seamless. I had a limited amount of time and I really appreciated that Sean and the staff were attentive to that.

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I had made an appointment with Larry to drop off my 2007 Saab 9-3 convertable (I love my car) for an oil change. Larry was right there when I arrived and in no time I was off to play golf........My only request as I've always done is to instruct his crew to not WASH MY CAR!! I keep my car spotless and I cover it every night with her car cover after I have wiped it down with a soft damp poly-cloth. I picked up my car later that afternoon and went home. Anyway when I wiped her down I noticed 2 small unusual indentations in my front bumper!!!

I spoke with Larry the following morning and he told me to bring it by so he could look at. Larry graciously agreed to have my bumper fixed and provided me a loaner for a couple days he would need to have it fixed...... He called me right on time, I picked my car up and am pleased as punch again. I have never brought my car to anyone but Marvin K. Brown and I can't imagine doing it now. I am a customer for the life of my car and Larry is my man.

Still happy after all these (3 1/2) years.

Sincerley, Ron Surrey

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Thanks to Josh's great information/help driving us around explaining all the features,then coming up with an alternative in order for us to buy our XRS.

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I wanted to lease a very specific SRX that was difficult to find as it was the month of June and they were no longer making 2012 models anymore. The first sales rep I spoke with (Shelley) was a mess. I told her specifically what I was looking for and gave her 24 hours before coming back to see what she was able to find. When I got there at the time she told me she would have all the information, she proceeded to ask me what exactly I was looking for?!?! Having 2 small children with me, I was very frustrated and felt the she was wasting my time. She actually got up to leave the room twice and called another salesman to help her locate the car I wanted...long story short, she left the room and sent the sales manager back in. After speaking with the sales manager, I was told they would find what I was looking for and have someone call me with the results. They almost lost the sale at that point.
Thankfully, they got Tony to find exactly what I was looking for...everything went incredibly smooth after that. He even got me an extra rebate that I didn't even know about. He was there to answer all my questions and has been great ever since explaining more than once how certain computer systems work. I would recommend this dealership to my friends but would have them steer clear of Shelley...

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We have been doing our service with Marvin K. Brown for 6 yrs.We purchased our 2006 Buick from McCleand Buick and then they went out of business. MKB treated us great even though we hadn't bought our vehicle from them.

Thank You,

The Noble's

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John D in GMC truck service is awesome. He understands my trucks systems and my explaination of what is wrong and then keeps me updated on repair progress.

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Jon has been my service guy for years and when it came time to replace my Yukon he refered me to Bob Touissant. Bob set me up with a new Buick;Jon gave me the thumbs up. I will never go anyplace else. I trust these guys.

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Anthony in the service department was outstanding in his
care and timeliness in getting my car repaired. I have been
impressed by the overall service level of this dealership sense
my recent 2011 Yukon Denali purchase.

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Good eperience all around. I have dealt with MKB before with my Envoy for several years, which is why I chose them to buy a new car.

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