Massey Cadillac Dallas

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Massey Cadillac Dallas:
I RECENTLY WENT TO MASSEY CADILLAC TO PURCHASE A USED VEHICLE. UPON ARRIVING, I WAS GREETED BY ATA BARAKAT AND WAS TOLD I COULD TAKE THE CAR FOR A TEST DRIVE. I WAS ONLY ASKED FOR A DRIVERS LICENSE TO DO SO. I WAS INVOLVED IN A COLLISION WHILE TEST DRIVING THE VEHICLE AND WAS BY ATA BARAKAT THAT IT WAS MY FAULT AND ACCORDING TO TEXAS LAW, I HAVE TO PROVIDE MY INSURANCE TO THE OTHER PERSON. I ASSUMED THE DEALERSHIP WAS INSURED BECAUSE I INITIALLY WAS NOT ASKED FOR MY INSURANCE WHEN ARRIVING AT THE DEALERSHIP. ONCE I REFUSED, ATA BARAKAT THREATENED TO CALL THE POLICE IF I DID NOT COMPLY. AFTER WAITING FOR AN HOUR AT THE SCENE OF THE ACCIDENT, WE WENT BACK TO THE DEALERSHIP BECAUSE THE POLICE DID NOT ARRIVE. UPON ARRIVING AT THE DEALERSHIP, THE DEALERSHIPS SUPERVISORS AND MANAGERS CAME OUT AND ASKED FOR MY INSURANCE. THEY DID NOT EVEN BOTHER ASKING IF I WAS ALRIGHT. THEY HAD ALSO BLOCKED MY CAR IN, SO THAT I WOULD NOT LEAVE. I WAS AGAIN THREATENED BECAUSE I REFUSED TO PROVIDE MY INSURANCE. I WAS TOLD THE POLICE WOULD ARRIVE AT THE DEALERSHIP AND HANDLE THE SITUATION. AFTER WAITING AN HOUR AND A HALF, I DECIDED TO CALL THE POLICE TO HANDLE THIS. THE POLICE ARRIVED AND MADE THE DEALERSHIP MOVE THE VEHICLE BLOCKING MY CAR AND WERE TOLD THAT I DID NOT HAVE TO PROVIDE THEM WITH MY INSURANCE. I WAS TREATED VERY INAPPROPRIATELY AND UNPROFESSIONALLY. I WAS TOLD THAT MASSEY CADILLAC IS THE 6TH LARGEST CADILLAC DEALERSHIP IN THE NATION, I WOULD RANK THEIR PROFESSIONALISM TO BE THE WORST IN THE NATION. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE.

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