Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: Joe Anglada, John Fruhmorgen
My Review of Mastro Subaru:
Beware Mastro Subaru!
My base 09 Forester is noisy, as cheap fits and trims and gets lousy gas mileage. I am getting rid of it and getting a new VW Golf wagon.
Here is my story at Mastro Subaru: My white “cash for clunker” 2002 dodge van sat in the Mastro Subaru Sanford clunker lot for days after being driven there by the brother of the general manger who is a sales manager. The paper work for the clunker was in there possession for weeks (since 8/5/09) and Mastro and I signed a purchase order for a new subaru on 8/23/09 with the general manager’s knowledge and phone approval (he lives in tampa). i was assured on 8/23 that the dealership would accept $3500 trade equity on the dodge with or without the CARS program rebate. so, i was assured it was a “done deal” if i could raise the cash for the subaru. i raised the cash and was given the keys to the new subaru and drove it home overnight. i was called to return to get the papers necessary for a new title, pay a small remaining balance with my american express card and get some new car serivce check-ups, car wash, detail and some nitrogen in the tires. in a absolute shock out of a rod serling nightmare, while i was waiting i was confronted by “joe anglada” who apparently is a finance manager at Mastro and who shoved a document in my face and said the dodge doesnt qualify for “clunkers” because the dates were insufficient. i tried to explain that i had provided those dates for weeks and was told “dont worry, everything will be OK”. i told aglada that I was told by the general manager it didnt matter and that the deal would be done with or without the clunker program rebate but he said “no” that wouldnt happen. he proceeded to blame me for the whole misunderstanding and even accused me of risking the life of the sales manager that drove the car from st. pete! (that sales manager was suspended BTW by the owners of mastro for 2 months)
the keys to either vehicle have not were not returned to me. the new subaru remained on the lot for days, the clunker in another lot and the original title of the dodge clunker in the dealership. now the clunker has a flat tire and the dealership refused to return the van back to st. pete and threatened to tow it!. the management or the owners pete and steve mastro refused to answer my emails or return my calls. the clunker remained for days behind a fence in the clunker lot. they drove it there not me after assuring me and congratulating me on my new subaru then renigged and left me stranded! this demonstrates how good a signed contract is with Mastro Subaru. it means nothing! this demonstrates that when the Mastro management says “we got a deal one way or another” this means nothing at Mastro.
this example exposes this subaru - suzuki dealer for dishonesty in orlando and central florida in the mode and style of “bill heard chevrolet” etc. Mastro will end up the same..bankrupt just as their sales practices are. i will find a way to get my dodge clunker back home where Mastro drove it from after “guaranteeing” me i was going to drive away a new 2008 subaru.
Beware Mastro Subaru Suzuki!
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