Low pressure experience. That was great! From start to finish Barry W was great! Thank you Barry W. for the great experience! We will return.

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I have had Matt Castrucci Honda service my 2011 Honda Odyssey since the summer of 2011. I have had many customer service issues regarding the service department. Services are performed on the vehicle, but when it comes time to speak to the service department, watch out. The service manager John is very rude unless he is getting a lot of money for repairing your car. John the service manager and Bob in service have stated, " I don't have time for you." This is completely unprofessional.

I have contacted Mike Boone, General Manager at Matt Castrucci Auto Mall of Dayton, to resolve these issues. He has tried to rectify the situation in the past. But it seems he has no control over the attitudes of the service department. I have since left him a voicemail over the conversation I had today with Bob in service and am waiting on a response from Mike Boone.

To ensure that this review has some validity, I have purchased a 2013 Nissan Altima from Matt Castrucci in September 2012. I have had nothing but good things to say about our sales person Andy and the Nissan service department. They have taken care of every need that we have had. Even gone above and beyond to ensure our service was great. I am not sure why the Honda service department is not consumer friendly.

I will not bring my Honda back to the Honda service department ever again. I have contacted Honda Corporate regarding the unprofessionalism this dealership has displayed. When you spend $40,000 on a vehicle, you kind of expect to be treated like you matter, and that your time is valued. When it comes to John and Bob at Matt Castrucci Auto Mall of Dayton, I would think otherwise. I will post a comment on here when I hear back from Mike Boone to let everyone who reads this know what was done on the dealership's part.

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Priced Accords all over the area. This dealership had the best price for the best car! Our salesman, David Barnes was wonderful and would highly recommend him! The car had a ding in the leather behind the passenger seat which the salesman brought to our attention. We were given a due bill to get it fixed. They kept their word, fixed the seat, gave us a loaner car and even washed the car before we got it back. So far so good! Love Castrucci Honda!

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Issues with my Accord tansmission and not repaired by the service department. Charged a diagnostic fee even though the issue not fixed and the real issue covered by warranty.

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We went to this dealership because we had friends with connections to it. We were very skeptical about buying a vehicle because of past crediting issues and budget. The cars we were looking at the banks wouldn't approve because they didn't cost enough. This dealership was able to get us into more than what we expected but still kept us in a workable price range with very little down. We were very happy with the dealership not being pushy or trying to work more money out of us than what they knew we could front. They were up front about the loans and vehicles. I would recommend this dealer and salesman to others.

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I searched all over Southwestern Ohio seeking a vehicle that met my needs...I considered the Optima, Fusion, and the Sonata...What sold me was the price and Honda's reliablity. In addition, I was impressed with Zach and Tom's professionalism...I did my research and was not there to "haggle." They located the vehicle that I preferred; because they did not have the color I wanted in stock...The price I paid for the Accord EX-L was MUCH MORE affordable than the any other dealership that I contacted via internet...

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Went looking for info/test drive on the CR-Z. Took 10-20 minutes just to talk to an employee who was very rude and impatient with me. Talked down to me about the car's technology/accessories. After test drive she was no where to be found, left the keys with another employee who didn't seem helpful either. For someone who wants my business they sure didn't act like it. Very unhappy with their service! Would not recommend!!

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Used Edmund's quote service for a 2011 Odyssey. Hands down best price. Kevin, intenet sales exec, went out of his way to get the style and color I wanted( they didn't have my choice in stock) they expedited title so I could register car out-of -state. I had quotes from 12 dealers. No one else was close. No nonsense, everything up front and as promised. Best ever car buying experience after 50 years

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I took my Honda Odyssey to have body repairs done to it. I would never take anything I own back to this dealer again. My husband and I figured since it was a Honda dealer doing the repairs it would be done right. We were wrong. First when I went to pick up my van, I asked the lady at the desk (didn't get her name) if there was someone at the body shop that would go over what was done to my van with me. Her response was "Um Didn't someone call you and tell you what they did. I said " No, They just quoted me the estimate and told me when to pick it up. She started reading off of a paper that was making no sense at all. So I just went on with it. I paid the lady and she handed me my keys and said " Your van is in the parking lot. So I take my keys and walk outside to a million cars in the parking lot looking for my van. I looked at the paint job which had bubbles all in it that I could of probably did better myself. The damages just looked like they were painted over and not repaired at all. (The whole drivers side was smashed in and was suppose to have new doors put on). I open the sliding door to put my kids in the van and there is glass all over the seat from where the window was busted out and they repaired it but failed to clean it up. I grabbed a handful of the glass, took it over the body shop and handed to the man standing there, which didn't say anything because I'm sure he heard me talking about how the van was not repaired the correct way like it was suppose to be. Along with the glass was dust all over the seats and interior, the floor mats were nasty. Needless to say I called my insurance company and I am getting everything taken care of, But I would never recommend anyone to take their cars to the body shop! What a waste of time and money!!

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I had a warranty claim for my Honda Accord. Part was ordered and they never called me. I call 1 month after to see if the part ever came in and they said they sent it back because I never responded. I have no record of any phone call on my cell phone. I called back and spoke with a Jason in service and he said the Service Manager would get in contact with me. What do you know, no phone call again. Now I have a Honda Accord where I could have had a repair on my car under the warranty and now I will have to pay for if I want to get it fixed.

Thanks for the no response.

Tom

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