My Review Of Matt Castrucci Honda:
I have had Matt Castrucci Honda service my 2011 Honda Odyssey since the summer of 2011. I have had many customer service issues regarding the service department. Services are performed on the vehicle, but when it comes time to speak to the service department, watch out. The service manager John is very rude unless he is getting a lot of money for repairing your car. John the service manager and Bob in service have stated, " I don't have time for you." This is completely unprofessional.
I have contacted Mike Boone, General Manager at Matt Castrucci Auto Mall of Dayton, to resolve these issues. He has tried to rectify the situation in the past. But it seems he has no control over the attitudes of the service department. I have since left him a voicemail over the conversation I had today with Bob in service and am waiting on a response from Mike Boone.
To ensure that this review has some validity, I have purchased a 2013 Nissan Altima from Matt Castrucci in September 2012. I have had nothing but good things to say about our sales person Andy and the Nissan service department. They have taken care of every need that we have had. Even gone above and beyond to ensure our service was great. I am not sure why the Honda service department is not consumer friendly.
I will not bring my Honda back to the Honda service department ever again. I have contacted Honda Corporate regarding the unprofessionalism this dealership has displayed. When you spend $40,000 on a vehicle, you kind of expect to be treated like you matter, and that your time is valued. When it comes to John and Bob at Matt Castrucci Auto Mall of Dayton, I would think otherwise. I will post a comment on here when I hear back from Mike Boone to let everyone who reads this know what was done on the dealership's part.
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