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Paoli Ford

Paoli, PA

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rated
519 Reviews

100 W Lancaster Avenue

Paoli, PA

19301

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Showing 519 reviews

August 09, 2023

Terrible experience. They sold the car while i was at the DMV getting the title on my trade sorted out for $1000 more than my offer. Do not trust this dealer! More

by honest-abe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Valdiserri, Lex Mellon, David Kleiman, Dan Keefauver, Wendy Phiel, Bob Gillespie, Randy Richard, Michael Jackson, Gustavo Salguero
Aug 09, 2023 -

Paoli Ford responded

We are very sorry that you were not happy with your experience with us and that you were not happy with our 3 day deposit policy. We did offer to take a deposit from you on Saturday since you mentioned that you would come in on Tuesday, but you declined. We also offered to take a deposit from you on Monday, but you said you wanted to wait until the end of the day to do so. In the time that we were waiting for you to get back to us with the deposit, someone walked in off of the street and decided to purchase the vehicle on Monday afternoon. I understand that this is frustrating but given that there was no deposit on this vehicle at the time that they walked in, it would not have been Ethical for us to turn them away, and given the fact that they walked in, it would not have been Ethical for us to take a deposit from you while they were here. We were more than fair with the discount that we offered given the market on Broncos and offering many opportunities within our policy to allow a deposit. I would also like to note that we sold the vehicle with the same discount that we offered you.

Aug 09, 2023 -

honest-abe responded

You could have reached out to me to give me the opportunity to buy the vehicle but you chose not too. Justify however you want the rating remains.

September 25, 2022

Quick and easy. Keo was great! Loving the escape plug in hybrid so far. Thanks! More

by ericsmith816
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keo
Sep 27, 2022 -

Paoli Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

September 07, 2021

I have purchase a car from this dealership that was not I have purchase a car from this dealership that was not legal to drive and failed inspection, I took it back them for repairs and they only fixed th More

by Djlx
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Sharkey
Oct 04, 2021 -

Paoli Ford responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Paoli Ford. We would like the opportunity to make this up to you. Please contact our manager at (610) 644-4700 so we can make your experience a positive one. Thank you!

June 26, 2021

Very satisfied with my experience at Paoli Ford- not too Very satisfied with my experience at Paoli Ford- not too pushy, explained all options available to me, very pleasant atmosphere and Lex Mellon was More

by klhoops
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Kauriga, Steve Sharkey, Lex Mellon
Oct 04, 2021 -

Paoli Ford responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Paoli Ford. We hope to be of service to you again! Take care!

April 21, 2021

Purchased a Corvette from this dealership and had it shipped to me. They detailed the vehicle before it got picked up by my transport company and made sure all of the extra parts were inside the vehicl More

by Lucaschevysales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BRIAN, Bunrin Keo
Oct 04, 2021 -

Paoli Ford responded

Hi, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

March 08, 2021

Horrible customer service in used car area. Only care about money. Waited for a full week on delivery of my son's purchase only to have another sales rep sell it out from under us. Bob was so worried abo More

by Unhappy
Customer Service
Recommend Dealer
No
Employees Worked With
Bob Gillespie
Oct 04, 2021 -

Paoli Ford responded

Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Paoli Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (610) 644-4700 and we will do our best to make this better. We hope to hear from you soon. Take care!

Oct 04, 2021 -

Unhappy responded

I did call BEFORE the negative post. The chat with manager prompted me to pist and save others from your used car group's ignorant.

September 25, 2020

Another great experience @ Quicklane - Danny once again handled my Explorer with attention to every detail I requested. The 3 Explorers I've purchased at Paoli won't ever go anywhere else. More

by eade528
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Hamels
May 18, 2020

Absolutely loved my experience at Paoli Ford. Lex made everything so smooth and eased my car shopping nerves. I would highly recommend both Lex and Paoli Ford!! More

by Lauren32488
Recommend Dealer
Yes
Employees Worked With
Lex Mellon
February 20, 2020

Bob helped me today and he was Awesome!! I came in looking and thinking about pre-owned cars I searched on the website. I drove them and loved them! Then we start talking $! I hadn’t bought a car in a More

by jeanine_larson
Recommend Dealer
Yes
Employees Worked With
Michael Larkin, Bob Gillespie
February 17, 2020

Lex Mellon did great job preparing my car up for delivery. Car & Paperwork was ready when I arrived. Took me through the features and I was on my way in not time More

by Brian
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lex Mellon
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