Matthews Paoli Ford

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Matthews Paoli Ford:
I was in the market for a used car and visited many dealerships. I always purchase new and keep them until they die, so this was my first experience looking for a used car. It seemed like every "mega - plex" dealership was busy and didn't have a favorable attitude towards the used car buyer. Then, I got lucky and found Matthews in Paoli.

This isn't a huge, glamourous dealership and I think that's what really makes the difference. I've never been to Paoli before and didn't know they've been in business for almost a century. Everything about my experience at Matthews was excellent from the thoughtful salespeople to the company manager and closing manager.

When it's time for my next new or used car, Matthews will be my first (and probably) last stop.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Matthews Paoli Ford:
I have been using this company since April 2004 to service my Ford Explorers (this is my second) and the experience has been great. Pick up service (thanks Jerry) and very prompt attention at all times. Would recommend Paoli Ford to anyone - service department is excellent, call up and get appointment within a couple of days. Any minor issues (light out) I called in and they fixed it immediately at no charge to me. It seems almost everything apart from actual service, is covered by warranty.
Thank you to the service team

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Matthews Paoli Ford:
Well first off we caught the sales lady lying to us and after her studdering one to many times &quot;with her back against the wall&quot; we asked for a higher up and she introduced us to a mr.perfetto who began to smooth over an already bad experience, Mr.perfetto brought us numbers that were rediculous to say the least But then stated (ya but after 1 year you can Re-finance the van and your payments will come way down) Him not realizing my wife is a finance officer and that his statement was not only &quot;Untrue&quot; it was also &quot;illegal&quot; found himself now in a desprete attempt to backpeddle.<br><br>Mean while our van was being serviced for a &quot;check engine&quot; lite on and we went to see what progress that had made Only to over hear two mechanics named dave and mark laughing to one another at their parts counter &quot;which our van was next to&quot; saying that the guy working on our van actually can't read and they just helped him with the problem, as they didn't realize we were the owners of the vehicle.<br><br>At which point we were subjected to about 10 minutes of company negativity we really didn't care to hear.<br><br>In final it's ashame a ford dealership feels the need to mislead it's customers even at the risk of legal action, to me theres NO EXCUSE other than desperation of filling ones pockets!<br><br>To us it was a drama experience not only being lied to by their sales dept. but having to hear how unhappy employees are from the service dept are a clear sign of ownership/general managment Failure!

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