A/C was not cooling. They recharged the coolant *before* noticing that the compressor was not running. So $200 wasted. Then they tried to diagnose the compressor problem. They kept calling back and asking (vaguely, once saying that they needed a "Hybrid technician", even though the problem was not in the hybrid drive system) if I could leave the car longer, without mentioning that they were charging for that "extra time" - which came to $550 more. Wanted to replace A/C Amplifier and Gateway ECU at total extra charge of $1800 parts + labor (about half for the Amplifier and half for the Gateway) with no guarantee that this would fix the problem. Based on the problem symptoms, the suspicion of the Gateway was unwarranted (because communication from touchscreen through Gateway to other functions was working). I got an A/C Amplifier on eBay for $50 and replaced it myself in less than an hour - and if the trim had already been off, which the service tech had already done, it would have been 10 minutes. So the amount they wanted to charge for the labor of replacing it was completely nuts.
Esther Hae Phillips and others
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