Reason for Visit: Sales
I recommend this dealer: No
My Review of Mazda Subaru Saab of Thousand Oaks:
To start, Mazda of Thousand Oaks lost all interest in me when I indicated I would not buy in 24 hours, but rather within 30 days. Apparently, customers who don't like to be rushed into decisions are not the type of customers they like.<br><br>We had received a quote over the phone. When we went into to finalize a deal, the sales manager/finance manager Lewis told us the price we were quoted was below his invoice and he would never have allowed his salesperson, Alex, to quote a price that low. He then came back and said he could honor the price IF we went with Mazda financing to take advantage of Mazda's $500 in loyalty cash (which he was offering even though we do not own and have never owned a Mazda). We waited as he got the payments calculated and considered the payments. He tried to pressure us into accepting the offer then and we insisted we had to wait. He then insisted on know why we wanted more time to consider the deal, which was none of his business. We then went home and ran the numbers ourselves and found that the payments were higher than they should have been. Lewis had never given us the rebate he said he would if we financed through Mazda.<br><br>We were annoyed and started looking at other dealerships. <br><br>Eventually, Alex gave us a price we could not ignore, so we went back. They then told us that we had to take the car that day, or we might lose it to another customer, and Mazda would not allow them to take a deposit to hold the car. This was told to me after I had driven there for the express purpose of putting down a deposit, which Alex had told me on the phone I could do. They both tried to pressure me into signing what they called an "option contract" where I would be financed through Mazda (notice a trend?) and then come back with the check from my outside financer and pay off the loan. Luckily, one of their own managers foiled their plan to pressure me into signing something right then and there. Later, Alex called us and asked us to "help him out" by signing the option contract and helping his numbers. Why the high pressure? Because it was the end of the month and he wanted his sales numbers.<br><br>Obviously, I was not interested in helping Alex or Lewis. If Lewis had been straightforward with us in the first place, we might not have gone to other dealers and probably would have bought the car before the end of the month. The sale would have counted for the previous month instead. Unfortunately, Lewis felt that he could lie to us and not be truthful.<br><br>We finally went to pick up the car and were greeted by Alex, who was dressed in a t-shirt and jeans. He appeared very unprofessional. We had set an appointment time to pick up the car, and the car was not even finished being detailed. We even opened the door to find footprints on the rear seats, which Alex of course was surprised by as he apparently had not inspected the vehicle before delivering it to a customer.<br><br>We finally got everything sorted out and were waiting for Alex to finish the paperwork when we spot him outside selling a car to someone else who had just walked in. All this while we had taken time from work to come and pick up the car. Only after complaining to another salesman did Alex finally come back to finish our transaction. I was glad to leave and will hopefully never return.<br><br>The best part is that I ended up buying the car for $150 over that "impossible" price that Lewis just couldn't do. Turns out he could.
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