Mazda Gallery

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: internet salesman steve martin

My Review of Mazda Gallery:
We made appointment to demo a car and had to wait 45 minutes before the keys were put in our hands when we were walking out of the dealership, asked for help from two "managers" and they would not do anything. When trying to do a deal on-line we made an offer and got a prompt response but no counter offer...it took three emails to get a number out of these people but the real number was an additional $299 fee they inserted at the end...this is the typical auto dealer tactic most people want to avoid. When requesting a different color than what they had on their lot we were told there was no dealer nearby with the color we wanted so they couldn't do a swap...guess what? We bought from Wellesley Mazda, got the color we wanted with a very good price (much lower than these guys) and fair value in trade, they immediately agreed to terms without haggling and the paperwork processing and drive away took 45 minutes max!

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: George Sarkis

My Review of Mazda Gallery:
Please do not go to this dealer for a new car purchase. The sales person we dealt with was very nice and accomodating but the finance department is horrible. We are still trying to get paper work straightened out that the financing person, George Sarkis, admittedly messed up. It's been 3 months since we took the new car home! It's been impossible to get calls back from voicemails left with both George and Tom McDonald the manager. The customer service is terrible. I have experience with the BMW Gallery next door and was elated with my purchase and the customer service I received there, I thought that it being the same ownership that the level of customer service would be the same. I was very mistaken. If you like Mazda, go somewhere else!

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Can't remember

My Review of Mazda Gallery:
We had a good experience looking for a new car at Mazda Gallery until the older (very nice) sales guy was (without notice) replaced by a 'Manager' whose approach was comical (flash, fast, not listening, contradicting)

In a nutshell, I was offered way below book value for my trade (clearly based on the great deal they offered on the new vehicle knowing I was looking to trade a low milage, high spec car) and when I stated their offer was not even close the 'Manager' having tried every trick in the book said "OK if we double the trade value will you buy today". While this was a very attractive offer, I just couldn't do it based on the experience with this one guy. What a shame. Had I kept working with the original sales guy there's a good chance I would have made a purchase....

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Harshene Cunningham

My Review of Mazda Gallery:
Excellent service, professional and reliable. Highly recommended. No hassle. They will accomodate your needs. Sales manager was also involved in the transaction all the time making sure of my complete satisfaction. Salesperson gave accurate quotes and scenarios over the phone which i consider very rare on this business.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Levi and George

My Review of Mazda Gallery:
I went into mazda Gallery knowing what i wanted and the saleman who help me Levi was great ! I did not by a car there yet but will be back soon I think that they are great guys and not pushy at all the know what they are giving you and don't trick you or pressure you at all. I love the Mazda Cx-7 I looked at and wish i bought it but i wanted to sell my car first. But i will deff. By a car from this dealership when i am ready to buy.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dick Trinque,George Sarkis,Tom MacDonald

My Review of Mazda Gallery:
Mazda Gallery in Norwood Mass. is in a class by itself. I have been to many dealerships over the years. No one has come close to them. I purchased a new Mazda Tribute and from the moment I walked in I was treated with respect and true friendliness. Every step of the way I was amazed by how honest and sincere these people were. There was never a hint of pressure. They were not trying to sell me a car, they were truly trying to help me. The Mazda Gallery is the model of what a dealership should be.
The more I think about my experience and the excellent deal they gave me, the more I am convinced that I will never go anywhere else in the future.
Do yourself a favor and visit them. You will actually enjoy the experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Clark

My Review of Mazda Gallery:
I did weeks of research before I bought a Mazda 3, I knew what I wanted and I knew what I wanted to pay. As of March 2009 the economy is sputtering along and I heard that there were some great deals around on new cars. I visited another dealership in Quincy and it was a total waste of time, they were full of crap, totally deceptive. Then I visited Doug Clark at Mazda Gallery, they had a Mazda 3 advertised at a really great price, $13,595. When I arrived he had the car out front and we test drove it and the car was still available at that price. None of that “we just sold it but I have another model for $5000 more” carp that you get from other dealerships and none of the high pressure sales tactics. He was totally professional and personable without being fake. No hidden fees, no surprises. My overall experience was top of the line and I would highly recommend working with this dealership and especially Doug. I ended up getting another Mazda 3 because I did not like the color and I wanted a higher end model but I still got a really great deal. That was my decision alone, at no time did I feel pushed or pressured to look at another car.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Clark

My Review of Mazda Gallery:
I am very pleased with Mazda Gallery. My sales person Doug Clark was wonderful, it was a very easy, comfortable process, absolutely no pressure environment. They were completely upfront with absolutely everything, no crazy hidden fees for this or that - I picking up my CX-7 tonight! I highly recommend this dealership. I had a wonderful experience and will continue to go there for all my future car needs.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Harshene Cunningham

My Review of Mazda Gallery:
I went into the dealership looking to buy a new or used Mazda3. I test drove a used 2008 Mazda3 and I thought it was a nice car and handled very well. However when we got back to the showroom and talked price, I found it very hard to get their bottom line price. The response was if you are ready to buy the car today we will give you our best price, if not come back when you are ready to buy. The car salesman was very polite and had a great attitude but when it came down to brass tacks they would not give me any incentive to buy from them. In these tough economic times I find it hard to believe that a car dealership will not bend over backwards to make a deal.

In the end I bought a new vehicle from another dealer.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Doug

My Review of Mazda Gallery:
I went to Mazda Gallery after visiting another dealership in the Boston area. At first, the salesperson was very polite…

Mazda Gallery’s first offer was $1,500 over the first offer that I received from the other dealership. When I informed them of the other offer, the salesperson falsely accused the other dealership of playing “lowball”. In other words, the other dealer’s offer was too good to be true and was made just so that I would come back. Their reaction was “Why didn’t you take that offer?” I ended up purchasing a car at the other dealership for less than their “lowball” offer.

Unfortunately, it turned out that the car I purchased from the other dealership was actually located at Mazda Gallery. The salesperson called me up, informed me of this, and then encouraged me to tear up my purchase and sales agreement. Even worse, he refused to trade the car to the other dealership.

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