Nissan of Olathe - Service Center

They are. Horrible at customer service. Even if you bought the most expensive car, they’ve ever made! Horrible at customer service. Even if you bought the most expensive car, they’ve ever made! More

Great experience with Robert In service, very pleasant and answered all questions with a smile and made me feel very comfortable. and answered all questions with a smile and made me feel very comfortable. More

Special shout-out to Mitchell in the Service Dept. He was very patient, kind, understanding and helpful. His thoughtfulness and assistance is very much appreciated. He was very patient, kind, understanding and helpful. His thoughtfulness and assistance is very much appreciated. More

Disorganized and backed up. No communication about sale for Mcarthy customers. Outside needs painted and tank tops with shorts is not appropriate PPE for shop. No communication about sale for Mcarthy customers. Outside needs painted and tank tops with shorts is not appropriate PPE for shop. More

Need more personal to greet customers and check in for service. Clean and comfortable waiting room service. Clean and comfortable waiting room More

I had to call shop, leave a lot of messages with no return calls. I return calls. I More

Waited 2 hours for an oil change and almost late for an interview. I was told they had to go buy more oil. It’s a dealership. You guys should have extra at all times. I was never told that the location had interview. I was told they had to go buy more oil. It’s a dealership. You guys should have extra at all times. I was never told that the location had changed. Did not receive a summary of everything that the car needs done like they used to at the other location. The guy that helped me was nice , but the service was HORRIBLE. More

Trying to make my 1st appointment took over 4 hours & then it was the next morning that it was confirmed. Had 8:30am appt. oil change & service, They didn’t start on servicing my car until hour later then it was the next morning that it was confirmed. Had 8:30am appt. oil change & service, They didn’t start on servicing my car until hour later, Then it took another 1-1/2 hours to be finished. So needless it wasn’t a good start with Olathe Nissan for me More