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McCluskey Chevrolet

McCluskey Chevrolet

9673 Kings Auto Mall Road
Cincinnati, Ohio 45249


Sales: (513) 761-1111
Service: (513) 697-5200
Parts: (513) 679-9300

McCluskey Chevrolet
Manufacturer: Chevrolet

Write a ReviewWrite a Review

  • Customer Service:

    4.7
  • Quality of Work:

    4.8
  • Friendliness:

    4.8
  • Overall Experience:

    4.7
  • Pricing:

    4.8

24-Month Rating

based on 92 reviews

4.8

4.8 out of 5

164 lifetime reviews

McCluskey Chevrolet

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Certified: McCluskey Chevrolet

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, McCluskey Chevrolet has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About McCluskey Chevrolet

The McCluskey Chevrolet Difference: we will do our best to provide you and your family with the most exceptional sales and service experience that you have ever had. Please review our list of customer amenities below to get a sense of just how committed we are to exceeding your expectations. We will make sure you're completely satisfied with the value and price that you receive...we're so confident that we will save you money on your next vehicle that we'll pay you $500 if we don't. In service we'll beat any competitor's price...or our service is free to you!
Lastly, if your credit has been challenged during the Great Recession...we WILL get your credit approved and help you start re-establishing your good credit rating!
If I can ever be of any assistance please feel free to call me directly at 513-679-9179 or send an e-mail to keith@mccluskey.com

Thank you for the opportunity to prove how much we value your business,

Keith McCluskey
Owner
McCluskey Chevrolet



Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 12:00 PM - 5:00 PM


Service

Monday: 7:30 AM - 3:00 AM

Tuesday: 7:30 AM - 3:00 AM

Wednesday: 7:30 AM - 3:00 AM

Thursday: 7:30 AM - 3:00 AM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 3:00 AM

Tuesday: 7:30 AM - 3:00 AM

Wednesday: 7:30 AM - 3:00 AM

Thursday: 7:30 AM - 3:00 AM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed


Our Amenities

Service Open Until 3:00 a.m. Free Shuttle Service
Internet Cafe' With Free Wi-Fi Free Maintenance With Our Preferred Owner Card
Free Starbucks Coffee & Pastries Pet Friendly :)
Free Popcorn Guaranteed Credit Approval
Free Car Washes $500 Best Price Promise
Free "McCluskey Chevrolet Thank You" Chocolates Full Service Body Shop
Free "McCluskey Chevrolet Thank You" Bottled Ice Waters Shop at Target, Barnes & Noble, Costco, Kohl's, or Best Buy
Free Apple iPads To Use While In For Service 24 Hour Night Service Drop-Off
Free USA Today Newspapers Hi-Def TVs For Your Viewing Pleasure
Free 24 Hour Towing & Roadside Assistance Chevrolet Rental Department

brackejk
12/4/2012 10:38:00 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gary Reed
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of McCluskey Chevrolet:

Gary Reed is a new Sales person but my buying experience with him was just fine. He was friendly, listened to my desires in a suv, and made a recommendation that I bought. I am quite happy with the 2012 Captiva that I bought. Things could not have gone more smoothly thanks to Gary Reed.

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hoopty66
10/27/2012 10:04:05 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Mike KelseyMike Kelsey
Keith McCluskeyKeith McCluskey
Tim ShawTim Shaw
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    1.8

My Review Of McCluskey Chevrolet:

I purchased a 2006 f150 from McCluskey Chevrolet. I was told that it would be checked over thoroughly befor I received it. After getting the vehicle home I raised the hood and found hoses dry rotted. Two weeks later they finally fixed the problem. I have had the truck serviced at the dealership since I have owned it. The last time the truck was taken in for an oil change, the service department personel who serviced my truck did not put enough oil in it. It was 2 quarts of oil low. I took the truck back to them for this problem and they could not find anything wrong or could not find out why it used 2 quarts of oil when I took it on vacation. I drove 225 miles to my destination after having the oil changed at their service department and the truck was 2 quarts of oil low when I checked it to drive home. I put 2 quarts of oil in the truck and drove the same route home and did not use any oil. They could not find the reason why it used 2 qrts of oil but did manage to find $1800 dollars worth of other problems my truck had. Now keep in mind that the truck was just in their service department about 3 weeks before that and there was nothing wrong. Needless to say I did not let them work on my truck again. To fix what they said was wrong with my truck cost me less than $250 in parts. After I told them that I did not want them to work on my truck I went and picked it up. When I got it home and looked under the hood, who ever at the service department that diagnosed my truck left to end of my air breather off and 2 of the clamps were gone. So I had to go and get new clamps to fix the problem. All I can say is do not go to this dealership and this is not the only incident that I have had with them.

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caseyr4u
6/24/2012 10:18:22 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
multiple sales persons
from both dealerships
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of McCluskey Chevrolet:

Their sales person on Galbraith wanted wanted to give me $1,000 for my 2004 ford pick up truck, exchanged for a 1998 old vehicle with extremely high miles. They were treating me like I was a stupid blonde, who in fact has two degrees from college. I guess because I am a girl.
Then I went to Kings Auto Mall, they had two sales representatives that wouldn't even phone me back, their upper management said someone would get right on it. Wrong, if you go there looking for a deal, then you are a blonde. Don't be stupid!!! Corporate needs to be notified how this dealership sucks.

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Response From: McCluskey Chevrolet
Added: 7/6/2012 4:55:25 PM

Thank you for taking the time to bring this to my attention. I'd like to reiterate that this is in no way a reflection of how we do business. No question, that your experience was unacceptable, not only to you, but to our entire organization. There will clearly be reprimands to the appropriate individuals for their lackluster behavior.
Allow me to apologize on behalf of our entire organization for the treatment that you received. I am open to whatever type resolve might be in order here. Please contact me at your earliest convenience.

Mike Kelsey
President
McCluskey Chevrolet
e:kelseym@mccluskey.com p: 513-739-2277

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dammorris
6/1/2012 6:18:43 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Karen ShepherdKaren Shepherd
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of McCluskey Chevrolet:

This is the second car I have bought from McClusky Chevrolet and Karen Shepherd in 10 months.Last July I bought a new Malibu and just bought a used car from her this week. Karen is so personable and really takes the time to listen to us and help us find the car we want. I told Karen when I was leaving that she has to sell cars forever so I can keep coming back to her! She is wonderful!

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2009Camry
5/7/2012 8:18:09 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard  HeimbrockRichard Heimbrock
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of McCluskey Chevrolet:

Richard Heimbrock is an outstanding man. He listened to exactly what we were looking for and delivered. I never got that "sleazy" car sales-man feel from Richard. He was professional and compassionate. We've recently taken our car for the first oil change and couldn't be happier with the service department as well.

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2012avalanche
4/18/2012 8:36:14 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chad WessendorfChad Wessendorf
Brian WorleyBrian Worley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of McCluskey Chevrolet:

they are the best in cincinnati !there shop is clean thruogh out it .they used all gm parts worked with the insurancce company of the guy how rended us great! the body fit looks like new and neverbeen hit thnak you 20911camaro

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northwoodsman
4/16/2012 3:23:52 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
marcus jones
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of McCluskey Chevrolet:

i had a 2011 GMC Sierra pickup 4x4.. traded it in for a 2012 chevy malibu
marcus was very helpful i'd recommend asking for him

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sprather
2/22/2012 5:15:44 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard  HeimbrockRichard Heimbrock
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of McCluskey Chevrolet:

Made it very easy to purchase car even with having bad credit.I would and will recommend this dealer to family and friends,will be a return customer

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2012avalanche
1/26/2012 7:03:33 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
jessy tony humbert jeremy huber
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of McCluskey Chevrolet:

i have bought two new cars from mccluskey every thing i have asked of them they have done and outstanding work for us ! always remember they our human beings treat them like you want to be treated !

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macryan
1/17/2012 6:34:29 PM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
Service manager
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    N/A
  • Overall Score:

    1.0

My Review Of McCluskey Chevrolet:

I called and made appointment for Volt recall per the Certified letter from GM president. I was told by the rep that I had to wait for 10 days for parts to arrive and that appointment would take 3 hours. Well if any of that were the truth the. I would be fine. Upon arrival I was essentially laughed at and told they could "fix my tire" and that I had my facts wrong. I cannot begin to imagine how or why they can make an appointment, tell me they are waiting for the parts and even give me a time frame estimate if they had no intention of actually doing anything.
So after the 10 days I was forced to wait for this hassle and waste of a work-day the offer from GM to buy the Volt back from any buyers who were concerned about its safety--offer rescinded !! The ultimate bait and switch. Not sure if GM instructed its dealers to lie in this manner but
It is highly suspicious. As for why the dealer has chosen to handle its business in this manner is nothing short of despicable.
In short, do not trust this dealer!

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