McConnell Honda

Reneged on the deal! I got a price on a white HR-V 2024 but i don't like white so i asked if they had one in a different color. They asked what i preferred. I said how a I got a price on a white HR-V 2024 but i don't like white so i asked if they had one in a different color. They asked what i preferred. I said how about that dark green. I learned it's called Nordic Green. They said that color was an up charge. I say how much he says about 500.00. I asked my wife, On the phone , while he was listening, if she wanted to pay 500 more for color . She said okay so i said okay add the cost of the paint. Next day they can't get the green so i say ok subtract the color charge from the price and ill get the black one. THEY SAY NO , WE WERE GETTING SUCH A GREAT DEAL WE STILL HAD TO PAY FOR THE COLOR WE WERE NOT GETTING. Of course they say how honest they are but they clearly reneged on the deal. To recap 1.) We made a deal on regular color 2.) we made a second deal on up charge for color 3.) they would not subtract the up charge to get the regular color. 4.) deals off. 5.) I talked to my wife to get her impression of what they said on speaker phone over the last few days. She was shocked that they added for color the would not remove up charge. 6.) fundamentally dishonest dealing. More

11 minutes ago NEW This was the worst experience I’ve ever had at a Honda dealership. Was driving home through Alabama and all of my lights came on and car started running hot. Had the car towed to McCon ever had at a Honda dealership. Was driving home through Alabama and all of my lights came on and car started running hot. Had the car towed to McConnell because it was the closest Honda dealer on July 16th. Got a call on the 17th and they were to going to look at it. They called and said it was the turbo, was approved by my warranty company and was work was completed. While they were doing the test drive the temperature gauge was still going up. That was on July 21st. I was told that they need a bay to do the tear down and by they should be able to get it in that week. No communication till the 27th when I asked if work had started on my car. No work had been done yet, said that a tech had been out and they were behind. On the 31st I got a message saying they hoped to start the tear down that day. Not hearing anything, I reached back out. As of August 7th, the tear down had not yet started. At a month without my car I still wasn’t getting answers. On August 16th I was told that the warranty company did not approve my claim. I needed a new engine. It’s a 2017 CRV with 77,000 miles on it. Was told that I should call the warranty company. Asked then who they showed as my warranty company and the person I talked to (a woman) told me American Warranty. I said that wasn’t my warranty company and she said that it was under that umbrella. It was not. Told me that they had to have someone else come out to do the inspection, and since I got my car in Philadelphia it had to be someone from there. The number of blatant lies that I was told on that phone call were insane. I told her to have a tech call me back. No one called me back. My step mom called them to see what was going on since I wasn’t getting anywhere. The person that she talked to said that the claim was denied because they thought that it was fraud. Zero idea where that could have come from. I told my original tech that my mothers name was on the car, I have that in a text along with my warranty companies information that I provided the second day they had my car. So, finally call back with anger in my voice and not taking no for an answer. Magically, my claim was suddenly approved. Given an estimate of August 31st for completion. Called a few days before that and was told my car was ready. Without having received any phone call letting me know that it was. Also, when I called they said they showed a customer balance for the tear down. He was able to get that taken off, but not without letting me know that they have problems with the Honda Care paying the guys. So, if I wouldn’t have said anything, they would have tried to charge me for that. Communication horrible. Awful customer service. Only at the end did I find out that it wasn’t even ran through my warranty, it was run through Honda Care since it was certified pre-owned. Would not ever recommend this place. Also, not that this is on them, but I was coming back from a vacation and had lots of stuff in my car, one being a case of soda. Since it was left in the Alabama heat, of course they exploded and now my backseat is mildewed. More

About 4 months after purchasing a used 2018 vehicle from this business for over $16,000 in February 2023, I discovered that it needs a new engine. The estimated cost to replace the engine is $11,000 to $12, this business for over $16,000 in February 2023, I discovered that it needs a new engine. The estimated cost to replace the engine is $11,000 to $12,000. I put faith into this business and trusted them to sale a reliable used vehicle to my wife, 2 and 4 year old daughters, and myself despite the red flags I encountered during the buying process. When I called to discuss my situation with them, their only proposal was to trade the vehicle back to them in exchange for another of their vehicles. Below you will see the original review I wrote on Google in February of 2023. ** Original Review ** I do not trust this business and I suggest that you be speculative of everything they say or do. Honest sales folks are unfortunately your interface to a greedy and dishonest process that’s designed to, from my perspective as a customer, 1. Make as much money as possible and 2. Expend as little money and effort as possible to do #1. These two goals by themselves aren’t an issue; However, they’re operating in a manner that does not consider the customer - the money in their pocket is all that matters. If you choose to shop here, carefully inspect the vehicle or service that brought you here. If you find an issue, double check the work they say they will do if they offer to reconcile it. I don’t believe any of this reflects the salesman, Jacob, that I worked with. Jacob is a great, honest, guy that wants his customers to have a good experience and receive a good product/service. I purchased a vehicle from this location. The backend crew was not only deceptive toward myself, but to their own teammate (my salesman). I identified a problem that I was told would be fixed, but instead the team responsible for working on the vehicles attempted to cover up the problem rather than perform the fix that I was told they’d do. They lied to my salesman, telling him that the fix was applied. It was not. They are also not capable of cleaning a vehicle. If they can’t clean and will willfully lie to you and your salesman about performing work, you better expect that you will pay for your vehicle or service at least twice; Once when you purchase it from this business, and again when you need to compensate for their incompetence and greed. Be cautious and double check/question everything they say or do. More

The service department at McConnell is amazing! It is very clean, is well organized, has comfy chairs, and has free coffee and bottled drinks. All the employees are friendly, and they do NOT “push” c very clean, is well organized, has comfy chairs, and has free coffee and bottled drinks. All the employees are friendly, and they do NOT “push” customers to purchase unnecessary maintenance services. And the service manager (Pat) goes above and beyond to keep his customers satisfied. More

Honda Nightmare Sales team was a joke Mr. King advised us to drive from Georgia to the worst deal Honda has ever put together.Sales Manager needs more training. Sales team was a joke Mr. King advised us to drive from Georgia to the worst deal Honda has ever put together.Sales Manager needs more training. More