McDonald Ford

After taking my F150 in for service I would never buy another vehicle from this establishment again. After keeping my truck for over two months with multiple calls ( with no return calls half of the t another vehicle from this establishment again. After keeping my truck for over two months with multiple calls ( with no return calls half of the time) and then having to personally go to the dealership to talk to the service department to get them moving on the matter at hand. If that is what McDonald Ford calls customer service. WOW!!! When I was able to pick up my truck after two plus months it was empty on gas (when it was dropped off it had a full tank) and the truck needed to be washed because it was a filthy mess. Again customer service WOW!!! Never once did we get an I am sorry for how long it is taking, sorry for not returning your calls, about having to ask multiple times about a loaner vehicle, about the empty gas tank and the dirty truck. I was making truck payments and insurance on a vehicle that I could not use. Again nobody said hey we are sorry, we will try and get this matter resolved a little quicker. I think that this is a poor reflection on Ford Motor Company and will make me rethink my decision on buying another Ford product and certainly not from your company. More

They reached out to me,on my search. I got there 3 hours,car was sold,they said 15 minutes ago. I understand first come first serve. I sarcasticly said I was on your lot for 25 minutes a I got there 3 hours,car was sold,they said 15 minutes ago. I understand first come first serve. I sarcasticly said I was on your lot for 25 minutes and didn't see that vehicle leave. They had a blank look on their face and didn't have a come back More

I recently bought a used 17 explorer from this dealership. I found it on their website. Since i live on the other side of the state. The salesman was Josh. He informed me that in addition to the p dealership. I found it on their website. Since i live on the other side of the state. The salesman was Josh. He informed me that in addition to the price id have to pay 600 for an inspection and oil change. We agreed to a price. He then informed me that he would have to get it back from the owners wife. After work i made the trip with my 6 month pregnant wife. When we got there it was raining. We looked at the vehicle and test drove it. It seemed to be in decent shape. Except it was advertised with 66260 miles on it and it actually had close to 68000 miles on it. When i mentioned that to Josh, he just shined me off. My wife liked it, so we bought it. The next day i looked at it more thoroughly. I noticed the oil hadn't been changed and the inside was disgusting. Like a slob had it. I called Josh and asked why. He told me the owners wife had not brought it back in time for them to to do the oil change or inspection. He had me talk to Joe, the manager. I asked him if he would refund even half of the 600. He said NO. He wanted me to drive it all the way back there. I live in Grand Rapids. Later that week i was washing it and i noticed that the shark fin antenna above the hatch had been almost torn off from the owners wife, backing out of her garage i assume. When i called Josh about that, he at first pretended he wanted to help me. He again wanted me to talk to Joe. Joe, the chump, ignored me for three days. And of course the stealership again ripped off a potential return cutomer. I would use extreme caution with this place. Theyre very shady. I called Ford Motor Co. and explained the situation. I also informed them that the salesman was glorifying himself being a pot dealer for the state. Go to another place. This owner and his employees dont care about their customers. More

My Son was buying his very first car by himself and we had visited several different dealerships in the Tri-City’s. By far, McDonald Ford was the best in everything. From being greeted with enthusiasm to had visited several different dealerships in the Tri-City’s. By far, McDonald Ford was the best in everything. From being greeted with enthusiasm to the end, they made it seamless and comfortable!! Annabelle Boyes and Dave to the whole team there!!!! Everyone was engaging, accommodating and very very nice!!!! It was the only place we felt like they cared! I will buy my cars from them along with my 3 kids from now on!! They have acquired a huge family as I have a large extended family! I will definitely encourage all to visit there!! More

Got the car I wanted This is the second car I have purchased from this dealership. As before everything went smoothly. They go to considerable effort to find the exact c This is the second car I have purchased from this dealership. As before everything went smoothly. They go to considerable effort to find the exact car you want. No pressure to buy something on the lot. No pressure to buy extras you don't want. Very friendly low pressure staff. A well run dealership. Pointed out rebates that I didn't know about. More

Awesome My husband and I we’re dreading to go look at some cars this place came highly recommended we walked out with what we wanted Josh our salesman answere My husband and I we’re dreading to go look at some cars this place came highly recommended we walked out with what we wanted Josh our salesman answered all our questions and went above and beyond to help us out and also Chris from financing this experience was amazing thank you both for making it a positive and pleasant one we will definitely be back and will highly recommend it to all our friends More

Excellent Experience I worked with Brad Neal on a used 2016 Silverado, He sold me on himself, and then the truck. All my questions, were answered, and never felt pressured I worked with Brad Neal on a used 2016 Silverado, He sold me on himself, and then the truck. All my questions, were answered, and never felt pressured to buy. Everyone I came in contact with at the dealership were helpful and friendly. And Chris in finance handled everything for me making it smooth and simple. Very pleasant experience. More

Very pleased Purchased a 2015 Fusion from them. The whole process was good. They did everything to make us happy and they succeeded. Would recommend them to anyone Purchased a 2015 Fusion from them. The whole process was good. They did everything to make us happy and they succeeded. Would recommend them to anyone. More

Very good experience! Worked with Don Thurston or sales consultant, and Amy Courtney the Business Manager. We were treated as if we knew them for ever. No questions went Worked with Don Thurston or sales consultant, and Amy Courtney the Business Manager. We were treated as if we knew them for ever. No questions went unanswered and went out of there way to take care of us, right down to the popcorn. LOL Rick Plum also jumped in to help making us feel at home! Thanks! More