A few weeks ago, my family purchased a car from McGee Superstore in Norwell. Although the sales rep. we worked with was very nice, we have had a number of problems since purchasing, all of which have been difficult to resolve with the unhelpful service department. The first problem we encountered was that we were not given a second key to the car. We had to call multiple times before someone finally helped us and made another key for us (we were told that originally that we would need to pay for it, but ended up not having to after explaingint to them (many times) that it is standard for cars to come with a spare key)
Our second problem was dealt with today (sort of...)
Since purchasing the car we noticed that the car was giving a low tire pressure reading. After replacing the two missing valve covers (not there when the car was purchased) and filling the tire with air, we brought it in today to be serviced and have the tire looked at. The tire had been leaking since we purchased the car.
Upon bringing the car to McGee, I was instantly spoken to rudely by the person we worked with (I want to say Mike). As I was explaining to him the problem we were experiencing (and why it had been a few weeks before bringing it in) I was cut off and bluntly told that I would have to pay $15 for it. I was not given a chance to explain anything more to him. He then walked away.
After waiting for almost an hour (when I was told it would be about 15 minutes) I was told that there was nothing wrong with the tires, and it was the tire pressure reader with in the car that needed repair (and that it needed to be serviced by a Chevy dealership). Well, after bringing it to the Chevy store, we were quickly told that there WAS a nail in the tire, and it needed to be plugged.
When we called McGee to explain that this was their mistake in first of all selling a car with a nail in the tire, and secondly missing the nail when we brought it in, the sales manager hung up the phone on us.
**We have also already had the issue of paint chipping up in a few spots, and again, we have had this car for less than a month (and of course had to shell out the $15 for the touch up paint on our own)
I would NOT recommend purchasing a car here, as we have had multiple problems in just a few short weeks, and when we present these problems to McGee they are not resolved. I have never been treated so rudely or disrespectfully anywhere. I only wish I had read these reviews before deciding to do business with them (it seems many people have had the same issues with rudeness, unhelpfulness, and even several people indicating being hung up on while expressing frustrations on the phone. and I agree with many other people that it seems people write their own reviews)
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Service Rep. (I believe his name was Mike)