Before I found my way to Pembroke, I had visited about five or six dealerships from Friday to Sunday, and most all of them just wasn't listening to the customer. Little things, really, like “I want exterior black,” and the sales rep comes out and says, “I have Silver.”
Well, not McGee Preowned - they went above and beyond. They were fantastic, and Felix was sooooo patient and understanding and kind. He worked the deal fantastically and was very communicative about what deals fell through, and what happened when I ended up at another dealer who ran a credit app on a car that I thought was theirs. I also enjoyed when Chris Logan texted me when I was at that other location. I almost made a mistake buying the wrong car at the wrong location, a car that I wasn't very happy about it.
My situation wasn’t that complicated, but the other dealerships that I visited made it too complicated. Long story short, I was approved for the same car that McGee had at another dealership through a bank that all dealers work with [not a regular bank, that is], but the dealer had no title for the car and wouldn't have the title for three weeks, and that wasn’t going to be helpful to me. When I went to the other dealerships, I explained the situation and all of the credit apps got denied because they didn’t call the bank that approved me and explain, “Hey, she’s approved, we just need to transfer the approval from the other dealership to our dealership.” That’s what Felix did, flawless. He got on the phone and was very communicative. And when I was at the other location, he called personally to find out where I was. Most General Sales Managers don't give that personal touch to customers. I often have to chase down a General Sales Manager at another dealership if communication is going sideways, and Felix is excellent to communicate with when it came to finding the right car and the right deal.
Rick St. James was a fantastic sales rep. He explained the car, features, took me for a test drive and went above and beyond to offer help in other areas of the purchase. He offered advice, and has a great personality, very funny and personable.
The finance business manager, Arnold Bennett, was also fantastic to work with. I feel that the business side is the most exciting because it means that the deal went through. He was very knowledgeable about Gap Insurance and Extended Warranty, and about the customer's part regarding contacting the insurance agent.
All around great experience. I came in to McGee frustrated by those other dealerships that I will not name and I will not post negative reviews about them – I think it’s just about finding the right place. I live 1-hour away, and had to drive far but it was worth it. Not every dealership has the magic to speak with the banks. They all make you think they do, but besides McGee Preowned and two other dealerships between 2008 and 2017, I can know put McGee as the third dealership that I have gone to who made me feel comfortable and didn't lie to me. All the other dealerships that I visited, at one point or another, lied to me. One dealership even lied about my credit score, saying that it was 450, just to get a high rate from a bank. I laughed at her because they think that being a woman, putting a woman as a sales rep will make me not see the lies.
There were also so many other great cars to choose from McGee Preowned, so the huge selection is very attractive. Mercedes, Infiniti, GMC Acadia, GMC Yukon, Chevy Tahoe, Chevy Suburban, Honda – all fantastic choices. If there is one car that you don’t like, there are soooo many others to choose from.
Their website also has the best pictures, too. They take so many detailed pictures of the cars, it gives you the full understanding of the car before you test drive it.