Overall it was an excellent experience. I have never met a more pleasant and caring sales associate before. I got a good deal and more importantly a very personalized service. I would go back to them when I decide to buy my next car. High recommend them.

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I didn't just go in to buy a car - I went to get educated and look at options. Carl and Rich helped me understand all the options and trade-offs, gave me a good trade-in value for my old car, got me into a very nice pre-owned vehicle and Cody even worked hard to get me a better interest rate on the loan. Best experience I ever had visiting a car dealership - usually it was like going to the dentist

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I had a great experience working with Adam Ricco and McGrath Audi. The sales process was non-aggressive and the whole team at McGrath worked with me to better understand the car and dealer services. I would definitely recommend McGrath to any prospective new or used car buyer.

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I wanted to say what pleasure it was to buy my first Audi from Mcgrath Audi ! My sales person, Gabe, was very helpful and I didn't feel any sales pressure from him at all! He even came in on his day off to deliver the car to me. I would definitely buy another car from Gabe, and McGrath again!!

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The experience was fantastic. They immediately found a car that met all of our qualifications. Great car, at a great price, with great service and attention to detail. Couldn't have asked for anything more!

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ATTENTION!!! EVERYBODY READ THIS! MR. MCGRATH PLEASE READ THIS! First of all I'd like to say that I have never experienced anything like that ever in my life. Being a small business owner I understand how important is the customer satisfaction and the proper business etiquette. I would never assume that something like that might happen in a business of the size of McGrath Audi dealership. After a service visit on 24 January 2013 I went to McGrath to do the recommended maintenance. The service manager Terry Trickatt refused to give me service and literally told me to get out of the store. He advised me to take my car to a different dealership and said that I'm not welcome to the McGrath auto group. He repeatedly asked me why did I leave such a low score on the telephone survey that I filled in after my service visit on 01/24/2013. This whole conversation is happening in front of all the service advisors, waiting customers, receptionist and the cashier. I was in such a shock I was unable to speak. Then Terry asked me in front of everybody "Do you speak English?". I've never felt so humiliated and discriminated in my life. In my opinion surveys are created so that customers can express their experiences freely. Discussing an outcome of a survey in front of a customer and employees is outrageous and unacceptable. Refusing to give service to a potential customer based on a survey results is unprofessional and borderline insane. Tonight I was ready to spend more than $2000 service based on their recommendation but apparently I have to find a dealership with integrity and professionalism. If I was the owner of a large chain of dealerships in the Chicagoland area I'd be very careful who I hire and I would demand that they treat my customers with respect and professionalism.

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Had a great experience dealing with Gabriel. We bought a black q5 from him and the transaction was smooth. Would definetly refer him to friends and family. Keep up the good work.

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We went to McGrath Audi specifically to purchase a vehicle and were quite surprised with the vehicles and Gabriel Orelove. We drove several autos and decided on the Q5 sport model and are very delighted with the purchase, with interest in the near future of purchasing the A8. If it were not for the excellent service and knowledge of your inventory as provided by Gabriel Orelove... as he is on top of his game... knows his cars, the technology, everything about the vehicles, the service, etal we probably would have left... very impressive. We commend his people and auto knowledge skills! He was most objective and helpful in our purchase. The financial group was also marvelous in working with us to make this happen. All around excellent dealer with absolute top ratings... We would rate Gabriel in the highest category of sales and marketing... and most important customer service. The vehicle is a prize winner...Audi has done a great job! It is also interesting that McGrath keeps their people, highly unusual in this business... that meant a lot that they care about their people, and the people then care about the customer.

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I had a Great experience and good price. Everyone was friendly and helpful. I would recommend Mcgrath to friends and family all day long. Thank you

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I live in Minneapolis and traveled to Chicago to find the car I wanted, and absolutely worth the trip.
Customer service is exceptional at this dealership. Our sales rep took the time needed and was very detailed on the car delivery process, plus his knowledge about the features of the brand made the process very smooth.
Kodi also did a great job with the financing process, she found the best options for us and all of the paperwork was done promptly, we also were very please with this aspect of the purchase.
I hope our local dealer at Minneapolis (Carousel, not friendly at all) could learn from this excellent team at McGrath; we are going to miss the experience of the service and maintenance because the distance, but I am pretty sure that my next car (Audi Q5 TDI) will be delivered by Audi McGrath.

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