Reason for Visit: Sales
I recommend this dealer: No
My Review of McGrath Honda in Elgin:
They are liars. They tried to get you there with a low quote. After you arrived, they would tell you that was a misunderstanding and the one in the color you liked was just sold. We bought the car there finally by spending more than we would get from other dealers because it was closer and we did not want to spend too much time again at another dealer. But that was not the end of the story.
One day after we got back home, we found two grab handles and a screw were missing. It seemed ridiculous to us because it was a brand new car. We called both the dealer and Honda to figure out what might be wrong. Honda suggested us to get a new car from McGrath Honda in Elgin. But McGrath Honda in Elgin refused to do so. They argued it was Honda’s responsibility. They told us they could not locate the handles either. We never know what happened before. Two days later, we came back to see if we could get handle installed. But they still did not have them and had to order from Honda. As it took about one hour for us driving there, we asked for compensation. They just filled about a quarter of our tank.
The second time we drove there, they installed the handles. But the sales manager, Joe, who claimed he was also the general manager, did not tell us upfront that they would not do anything to compensate this time. Instead, he intentionally let us waited outside for about an hour. We came up to him several times. He always asked us to wait for a couple of minutes. Then finally when we were trying to talk with him to see how long we still needed to wait, he suddenly became very rude and shouted to us. He said he was very busy, we were no longer his customers and he did not care anything about customers’ satisfaction. He even threatened us if we did not leave, he would call the police. He actually did. All of these happened within just two minutes. However, he could let us know early if he did not want to do the compensation. What would you expect from a dealer with such a rude manager?
When we went there, they even lied to us that they fired the person who sold us the car. That person is still showing on their website.
So, I would strongly suggest you to stay way from McGrath Honda in Elgin if you want to get a peace of your mind. They just care about how to get money from you. They never apologized for the missing handles and any inconvenience it caused to us. We thought we would save time while spending more money, but ended up with more time investment and very unpleasant experience.
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