My Review Of McGrath Honda of St Charles:
I had my oil changed a few months ago at McGrath Honda in St. Charles. Then, my wife went to Firestone for a tire problem and they found out the oil was overfilled and needed to be drained. So I took the car back to McGrath Honda in St. Charle to drain the oil.
The manager (John, I didn't get his last name) said after checking service record on their computer,
"Yes, it is overfilled. I will give you 'the benefit of the doubt' and we will correct it".
"The benefit of the doubt"?, what was he implying? I thought it was an inappropriate comment,
especially since I had to waste my time going there and waiting due to their mistake.
He said it would be done in 15 minutes, so I didn't say anything and waited in the lobby.
He was passing by me a few times while I was waiting in the lobby for 1 hour.
I finally got up and went out to check on the progress. The car was sitting outside.
So I asked John whether the service was done. He said that he thought someone already told me that car is done.
He saw me waiting all those times, and didn't bother to ask me?
One good thing from this experience is that now I know I wouldn't go there again.
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