My Review Of McGrath Nissan:
Ryan Petrulakis (the sales representative) and I agreed to an overall "deal" which included my trade in and a dollar amount that I agreed to pay in addition to the trade in for a 2013 Altima. This was done through a couple of phone conversations and emails. I drove to the dealership from Wisconsin (about 2 hours) after work only to find out that they would not honor the agreed upon price (it was several hundred dollars more). Ryan said it was contingent upon my trade in being in the condition I stated over the phone. There was no mention of there being any problem with the trade in. The sales manager, Keith Kowalczyk, did not back the agreed upon price either, saying "we already have too much invested in your trade," and "the Illinois documentation fee is part of every deal." He was very rude and pressuring. Before Ryan agreed to my offer saying "we've got a deal," I specifically said that the amount I would add to the trade in would include everything except sales tax (which I would pay upon returning to Wisconsin). There was an additional $164 documentation fee, and a $10 fee for the drive away sticker/tag. Ryan did not mention either of these fees during our negotiations. I specifically told Ryan that any additional fees were to be included as part of the money I would add to the deal on top of the trade in. In addition, I had arranged to pay the sales tax with the Wisconsin Department of Motor Vehicles after purchasing the vehicle. The dealership collected sales tax (based on the Wisconsin rate) in advance and the finance person, Dan, who did the paperwork with me said they would mail a check to me by the beginning of the next week to reimburse me for these taxes so I could them pay the state of Wisconsin. He lied, and it took 5 weeks for the check to finally get sent to me. In addition, 3 of the accessories for the vehicle that Ryan and I agreed would be included were not available and ready at the time of delivery. I had to pressure Keith Kowalczyk to put the mud guards on. He tried to pressure me into having him order them and then come back to have them installed (again, it's a 2 hour drive from my home). He also offered to mail them to me, but I would then have to pay the local dealer to install them. Ryan and I also agreed on touch up paint and a cargo net as part of the deal, which he forgot about. It took several emails and phone calls to get them delivered to my home, which was 5 weeks later. I have purchased 7 new vehicles in the past 20 years, from several other dealers, and have never had such a negative, unethical experience.
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4/10/2013 3:09:12 PM
I am sorry that this client feels the way that they do. The specific accessories were very small items, a tube of touch up paint, a small trunk net and the splash guards for the vehicle. We explained that Nissan had the splash guards on back order, however we were able to bring in a vehicle that matched and removed the splash guards from that vehicle and install them on there new car. Documentation fee are charged on every vehicle and I needed to issue a $10 Illinois drive away to get the client home because he didn't have Wisconsin license plates. As to the Taxes being paid, I am sorry for the confusion. We explained that we would collect and pay the taxes, however the client went to the DMV in Wisconsin immediately and payed them to process the license plates. At that time we needed to verify the payment so we could reimburse him. I am sorry that it took to long. I do hope the client enjoys the new Altima and as always, if there is anything that I can do to assist in the future please don't hesitate to contact me. Scott McGrath McGrath Nissan