Reason for Visit: Service
I recommend this dealer: No
My Review of McGrath:
First of all, I had a negative experience purchasing my Acura from this particular dealer. Typical salesman games, going back and forth from associate salesman to manager quoting different prices. It literally took my 4 hours to get a fair price. In hindsight, I should have just left and never purchased the car from such dishonest and untrustworthy salesman. I took my car to the service department 11 months later for a simple oil change. When I left the facility, I immediately noticed a significant size dent and several scratches on the front bumper. I returned the car immediately, and yet the service manager and the service director refused to take responsibility for what happened, despite the fact that their own employee admitted that there was no dent on the car when I brought it in and that I certainly did not hit anything on my twenty minute drive to work when I left the facility. Most offensive however was the service manager, who was incredibly rude and accused me of trying to pull a fast one on them. Immagine the irony of this situation - an auto service manager (similar to car salesman), well known for being dishonest people, accusing a Catholic School Teacher of being dishonest! Look, mistakes happen. I have no problem with that. But show some integrity, honor, and class - take responsibility, fix the problem, and make it right.
Was this review helpful to you? Yes | No