Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Josh and Phillip
My Review of McKaig Chevrolet Pontiac Buick:
I had researched pickup trucks on the internet and had decided to buy an almost new chevrolet pickup truck. In one of my searches McKaig Chevrolet had a vehicle that met my criteria and only had slightly over 7,ooo miles. I called and Josh answered the phone and although the dealership was about to close he took the time to answer all my questions about the truck that I was interested in. I told him that I would be out of town the next week but that I would come see the truck the following Friday. He thanked me for calling and we hung up. The following Friday I didn't call because I thought the truck had probably sold. Josh called me about noon and my wife and I drove to Gladewater to see the truck. When we got there we met Josh and Phillip and they were extremely friendly and helpful. They backed the truck into an open area where we could see it and open all the doors. They explained what they knew about the truck and the options. Right away I liked the truck and decided to drive it. Josh told me where to drive, and identified an area that we could drive at highway speeds and really get a feel for the truck. They made sure that we had plenty of gas and told us to take our time and enjoy ourselves. We did just that and when we got back Phillip met us and we began to talk about the truck and he answered some questions that we had. I liked the truck and made an offer and Phillip said, "Let's go talk to Josh and see what we can do." There was no pressure, Josh accepted my offer and invited us to his office to do the paperwork. That seems like a very small thing, but I researched the value of that type truck very throughly and I know my offer was reasonable but on the low side. Josh made the decision and didn't try to get more money out of me. I thought that was amazing.
From that point my buying experience was even better. Josh was very through in the paperwork and my wife and I understood everything that we signed. While we were getting the paperwork done Phillip had the truck cleaned, (it was already pretty clean), filled with gas, and serviced. My wife and I have bought many cars in our lifetime, but this is the first one that the dealership provided a full tank of gas. Before we left we were even introduced to the owner and found him just as pleasant and friendly as the rest of his staff.
In conclusion,let me say, I went in to this dealership to buy a used truck. I could afford to buy anything I wanted but I had concluded that this represented the best value for me. No one tried to sell me anything. I was allowed to BUY what I wanted. I was treated courteously and friendly and all my questions were answered. The salespeople, Josh and Phillip, went out of their way to ensure that we were confortable and had the information that we needed. This was one of the best car buying experiences that I have ever had and I will return as I have need for service or future vehicles. I certainly will recommend this dealership to my friends.
My Thanks to McKaig Chevrolet.
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