McKenna Audi

We are writing this email to express our sincere gratitude for the way we were treated by the staff at Norwalk Audi. We purchased a Q5 after an extensive search for the exact car I wanted. Alex, Pie gratitude for the way we were treated by the staff at Norwalk Audi. We purchased a Q5 after an extensive search for the exact car I wanted. Alex, Pier, Joe and Ghazal (in that order) were patient, knowledgeable, and very competent when answering questions about the vehicle. From the start, Alex was helpful in narrowing down our wants and needs, all while being professional and specially not pushy. Just facts and let the car do the talking. Next, we were introduced to Pier, who covered the car features and took us on a test drive. He was able to showcase the features we didn’t even know we wanted and most definitely enjoy. He covered the options available to us without hesitation all while being thorough. During a short break in the process, my husband and I ran into Joe, the Service Manager. He was also patient answering our questions such as, what types of service an Audi might need in comparison to a BMW (current vehicle). We got lucky since he is new to the dealership transferring in from managing the service department at BMW. He was able to relate to my questions, comments and the comparisons to my beamer. Last but not least, we met Ghazal in the Finance Department. She definitely knows her job. She made us feel at easy during the most stressful but exciting part of the process. Ghazal was friendly, courteous and above all professional. She took time to review the contract and other options in detail to make sure all was clear. Thank you very much for making our car buying experience the absolute best possible and for employing such high caliber individuals to represent your dealership. Federico & Maria Isabel A. More

My daughter purchased a new Q3 and they charged her $590 for tiny plastic strip along door edges, calling it “Audi Guard” that no other dealer would ever charge more than $150 for. BEWARE of shopping here! for tiny plastic strip along door edges, calling it “Audi Guard” that no other dealer would ever charge more than $150 for. BEWARE of shopping here! More

Drop the car off because I had an extended warranty come to find out my warranty was expired dealership tried charging me close to $1000 to make an estimate on a few items, one item being reverse light bul to find out my warranty was expired dealership tried charging me close to $1000 to make an estimate on a few items, one item being reverse light bulb which I told them that was bad and they did not even replace it, pick the car up with no repairs and had to pay close to $700, this is the exact reason why nobody likes the dealership because every time they get a chance they screw you over for as much money as they can possibly get More

Worst car buying experience I've ever had in my life. This dealer was supposed to pay off my old car and sent the check to the wrong address, leaving me to make payments on a car that was supposed to be This dealer was supposed to pay off my old car and sent the check to the wrong address, leaving me to make payments on a car that was supposed to be paid off. Do not do business with this dealer. More

Hayden helped with my service beyond my expectations. My car needed to be returned after my lease expired and also need to be serviced. The car was picked up, serviced and returned with so little effort on car needed to be returned after my lease expired and also need to be serviced. The car was picked up, serviced and returned with so little effort on my part. More

I would really like to thank Tyson Gomez who answered every question and took every call. He took the time to explain things to me about my ordeal. He was professional and polite and he took care of all every question and took every call. He took the time to explain things to me about my ordeal. He was professional and polite and he took care of all my needs. My car repair was done in a timely fashion and he went above and beyond to oversee the work so that I would not be charged more than I was quoted. Thank you so much Tyson! More

Best Car-Buying Experience EVER! I designed what I wanted on the Audi website and it connected me with McKenna, my nearby dealership we've been going to for maintenance on my old Audi I designed what I wanted on the Audi website and it connected me with McKenna, my nearby dealership we've been going to for maintenance on my old Audi A3 convertible since 2015. We lost our car to an accident in May and it was time to replace it. Benjamin M. was the first to reply to order with an email that they had my car on the floor. I was skeptical since I had customized everything online, and I was right to be because when I got there it was slightly different. The year was a 2019 not a 2020, and the color was black, not blue. Ben explained that it could take 4-6 months (or longer with COVID delays) to get the 2020 model in, and I knew by that time that the 2021's would be in. However, everything else I wanted was an exact match to my specs, including the tires, interior choices and luxury package. My family agreed that we all liked the blue, but this black was super classy and would be a nice change. Ben was able to knock off nearly $6k from what I was expecting to pay thanks to a promo they were running. I paid $10k down and I was credit cleared in about 5 minutes. In no-time, I was in Nicole's office choosing warranty options and wrapping up paperwork. Nicole was a machine, whipping through the pile of documents they required, and was super knowledgeable and transparent about the warranty options. I felt like I picked the best options based on my limited miles I drive and doing the math on repairs and maintenance from my last car (I'll definitely be saving some money over time). Within an hour I was out the door in my new Audi A5 Quattro convertible, top down and getting smiles and looks from other drivers. Ben was also able to hook up some swag from the store, including a key chain and hat. I also purchased a jacket and thermos to show my love for the brand. I LOVE my car, paid less than I expected to, and had an incredible experience at McKenna Audi! More

Looking for a Part The person that helped me at the parts desk was very patient, knowledgeable and ultimately very helpful in finding the part that I was looking for. The person that helped me at the parts desk was very patient, knowledgeable and ultimately very helpful in finding the part that I was looking for. More

I'm writing this review for Jane Dulay, who happened to help me with my situation on my Audi. I know it's not a huge deal but picking up the phone and actually helping me out instead of sending me to voice help me with my situation on my Audi. I know it's not a huge deal but picking up the phone and actually helping me out instead of sending me to voicemail EVERY SINGLE TIME really helps. Thank you Jane, for assisting me and actually being there and doing something instead of passing me up. Don't just throw a flashlight down the hole and tell me you're going to get help, jump in the hole with me and guide me out. Thanks again, Jane Dulay, makes sense why your manager. More