McKenna BMW

McKenna BMW
10900 Firestone Blvd.
Norwalk, California 90650

Sales: (800) 903-5189
Service: (866) 932-9416
Parts: (866) 926-0257

Manufacturer: BMW

Most Reviewed Employees
Richard Muller Richard Muller
Service Manager
John Hall John Hall
Greg Connor Greg Connor
Craig Mulroy Craig Mulroy
Need a New Car?

Dealership Amenities
Drive-In Service
After Hours Drop-Off
Parts Store
Shuttle Service
Free Loaner Cars
Customer Lounge Area
Cable TV
Television
Children's Play Room
Free Coffee
Free Drinks
Vending Machines
Free WiFi
Automated Car Wash
Diedrich's Cafe

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: 10:00 AM - 6:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.6/5
36 Reviews
McKenna BMW

Overall Score: 5 Star Rating4.6



About McKenna BMW
Certified: McKenna BMW
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, McKenna BMW has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About McKenna BMW
Our Dealership has built a reputation on providing courteous and honest service. Our customers appreciate the way we do business, and we know you will too.

Why do customers drive from all over come to experience our passion and excellence? The reason is simple.

We have the car you want at the price you want to pay. And we’ll treat you the way you deserve to be treated.


chaubellina@gmail.com
5/11/2012 12:28:12 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Noah Schmerling

My Review of McKenna BMW:
I just bought an Alpine White 528i BMW car on Sunday @ McKenna  & I can't tell you how impressed I was with the service I received from Noah Schmerling & his assistant Dominique! The purchase was painless & no dancing & prancing around with numbers!!!! My husband and I told Noah what we exactly want & he took us to our dream car, drove it around the block & was very knowledgeable about the car compared to the experience we received at New Century BMW! ( horrible service there & played too many games)  We came back to his office &  as I was preparing myself for lengthy conversation on sales numbers, Noah went straight to business &  he came up with a number that was within our range in a matter of minutes! wow... That was truly impressive to me & he wasted no time with my husband & I!!! The whole process was such a wonderful experience & I would recommend Noah & Dominque from Mc Kenna over any other dealerships!!!! They are super amazing!!! & I love my new car & kuddos to my new BMW friends Noah Schmerling & Dominique @ McKenna!

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Kevin150
3/25/2012 1:26:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Noah Schmerling

My Review of McKenna BMW:
My wife and I had an outstanding experience purchasing our new 328i coupe from Noah Schmerling in November 2011. Noah worked with us over the phone and through email. When we arrived the car we wanted was ready and at the price we worked out. Couldn’t have been smoother. I have been back to the dealership a couple times and always treated like a most valued customer by Noah, Dominic Torres and everyone at McKenna.

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kphuncp
9/12/2011 2:24:50 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: NOAH SMERLING

My Review of McKenna BMW:
If you want to buy a BMW, this is the place to go. Be sure to ask for Noah in sales. He's awesome, super patient, offers the best price and finance terms. He'll show you any car, explain the different options and features and can schuedule a test drive with no problem. The best thing about this dealership and Noah is that you don't feel the sales pressure like many other dealerships. I also wanted to give a nod to Noah assistant (Dominic) and the finance manager (Sean), they are really patient and friendly also. Overall rating a 10 out of 10, I would totally recommend this McKenna BMW.

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cwic888
7/20/2011 1:09:16 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Noah Bruce Schmerling

My Review of McKenna BMW:
friendly sales person with great service. provide different option of finance and good inventories to choose from. The after service and follow up were excellent.

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abe1967
6/21/2011 2:48:56 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Noah Bruce Schmerling

My Review of McKenna BMW:
Transaction is fast, straight and easy, with Noah Schmerling in particular. No going arounds and dramas unlike other dealerships I went to. Most importantly, I got a car with more of the options than I am expecting at a very reasonable cost.

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careyjSmith
6/20/2011 5:04:38 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris

My Review of McKenna BMW:
I am actually immensely impressed with McKenna BMW, I had an exceptional experience with Chris here. I cannot stress enough why there is so much of a difference between going here -over- pretty much any other dealership out there...

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crimson92
5/3/2011 12:40:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 2

My Review of McKenna BMW:
Back in Nov of 2010 BMW repurchased my Z4M due to some leaking issues. I told myself I wouldn't replace it with anything immediately so I didn't think about buying a car.

Fast forward to Feb of this year I started getting restless, I wanted another toy.

So I decided to give a call to my good ol' buddy Paul Bailey at McKenna BMW.

I've ordered both of my prevrious BMWs, each time requiring me to go to the dealership, sign paperwork, and haggle price. That doesn't work too well for me since I have a crazy schedule. So Paul made this extremely easy for me by asking me three questions. What do you want? When do you want it? What's your fax number?

Simple, right?

After I gave him my specifications, the waiting began. I need to add that I am a very impatient person. I think I called Paul almost daily asking for status updates and every time I called him he was more than happy to help, how refreshing.

So after a two month wait it finally arrives. The car came in on a Wednesday, rather inconvenient but even that won't keep me from picking her up.

Paul calls me and says, "Hey, it's here when do you want to come pick it up?" Of course I reply that I want to pick it up today. What I didn't know that it was his day off. He came in on his day off just to deliver my car, what a guy!!

Easily the best car buying experience I have ever had! If your're buying a BMW go to Paul Bailey at McKenna, he will take care of you!

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marcuscliff
4/29/2011 1:39:36 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: McKenna

My Review of McKenna BMW:
Car shopping is never fun, but I am giving McKenna BMW 5 stars because they made the process as easy as possible. Our sales person and finance guy were both very nice. They were straight forward with us and because we told them exactly what we wanted they didn't try to add a million different options to what we had planned. I definitely recommend this place and I also recommend emailing them in order to get a better deal!

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Hunterhamm
2/18/2011 7:23:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Juan Carlos Caballeros

My Review of McKenna BMW:
Juan Carlos was so good to us.

This car was for my 16 year old daughter and he spent the time walking her thru all the features of her car.

Juan also was very staright forward and we had no surprises with the car on price etc etc..

A very great expereince!

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buddylove89
2/13/2011 4:03:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: juan carlos cabaleros

My Review of McKenna BMW:
Great experience.....Juan Carlos is the best! No one could even come close to the deal they offered me and I talked to every dealership. Customer service is great and the deal was so easy to do. I would recommend Juan Carlos and mckenna to anyone.

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