McKenna BMW

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of McKenna BMW:

I would definetly recommend this dealer! I had been shopping around all the local BMW dealers and I kept getting the wrong information from all the different salesman from the dealers-some of them did not even know the options available on the 4.8 X5 I was interested in. I had been to Shelly,Irvine,Pacific, and They would give me higher MF's and would always try to just BS around.I ended up visiting McKenna BMW and after meeting with David Mercado I was Blown Away! He gave me a great deal and he knew all about the X5!!! He knew all the options and colors available and gave me a killer test drive! His professionalism and excellent customer skills blew me away! I have already referred him to three of my colleauges and they all loved him! I would definetly recommend him to anyone looking for an excellent experience!



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Reason for Visit: Service

I recommend this dealer: No

My Review of McKenna BMW:
The electronics on my two year old BMW malfunctioned and I brought it to the McKenna BMW where I leased the car. They said that the drains for the sunroof are clogged and that about a cup of water damaged the electronics. The repair bill is estimated to be thousand of dollars. McKenna claimed that BMW NA is not covering the repair under the factory warranty. Amazing considering there is a factory service bulletin clearly stating my sunroof is defective and that an improved sunroof with better drainage system is available and was introduced to the production to prevent what happened with my car.

This dealership has not honored the factory warranty. I see this as bad faith move to get me to pay retail dollars for the repair.

Take your business elsewhere. I could not think less of this company.

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Reason for Visit: Service

I recommend this dealer: No

My Review of McKenna BMW:
Mckenna does not provide customer service to any person who walks in for service. the mechanics jump into conclusions without accurately diagnosing the problem. this falls on the customer who ends up paying more than what he intended. i've taken my touareg back for the fourth time and they can not resolve the problem. they originally claim it was done by me costing me approximately $3200. i recommend you go to a different dealer.

unhappy mckenna customer

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Reason for Visit: Service

I recommend this dealer: No

My Review of McKenna BMW:
This dealership is the worst dealership I've been to....especially for vehicle service. Brought my 2006 330i to have regular scheduled service performed plus have TCU (computer module) replaced. The car was in the shop for over a week, claiming the TCU was on order. After that run around, got fed up and picked up the car....service incomplete, tools left in my car and access panels still exposed,... and still waiting for the TCU. Then brought it back to have it finally replaced, only to have my car returned with some body damage. Both Service writer and MANAGER saw the damage and stated, WE'LL TAKE CARE OF THIS!!!....yeah right! These people wouldn't even return my call. These people are untrust-worthty and only want to take your money (or BMW's).
I ended up going to another dealership, with far superior service and found out McKenna NEVER changed the TCU, only programmed it, and rendered it faulty. It was experiencing occassional crashes. So the other dealership actually replaced it...THE RIGHT WAY! Don't go to this dealership....they need to be shut down. Search the internet, this place has been under investigation by various agencies.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of McKenna BMW:
I cannot begin to tell a future buyer of this dealership. In a nutshell, PLEASE NOT BUY from McKenna!!! I was an out-of-state buyer who found a CPO 2006 BMW M3 convertiable on the internet with a good price. After talking with Ray Jackson and Tony Caruso, we came to a deal. Mind you, I purchased this car sight unseen and relied on the honestly of the sales team to supply me with all the facts of the car. Needless to say, never believe any sales persons from McKenna. I can rant for days however I can assure you that my dealing with McKenna may have saved a few dollars upfront however I spent countless hours of frustration that I would happily paid a larger price for the car from another dealer who practices in better and honest sales. Should you decide to deal and buy from McKenna, please get everything in writing and keep track of all communications with any and all persons. This will give you the trump card if anything come to head. Best of luck (you'll need it)!!!



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Reason for Visit: Sales

I recommend this dealer: No

My Review of McKenna BMW:
I had my independent BMW mechanic inspect the 2004 330i CPO car I chose before I made an offer. He found a number of things wrong. I gave my friendly salesperson a list of the items to be fixed, along with an offer. We agreed upon a price based upon their willingness to fix the items. A due bill was made listing the items to be repaired. This included repairing a bent left front wheel and providing a spare key, among other things.

They kept the car for a few days after I bought it to fix the agreed upon items. About half were fixed, the other half ignored. The spare key, promised to be Fedexed to me a few days after purchase never appeared. Turns out my salesperson forgot to order it. After driving on the fwy, I discovered the bent wheel was not repaired. I spent the next 4 weeks hounding my salesperson to follow up per our agreement. I asked her to provide me with a key to the wheel locks, feeling very uncomfortable driving without a way to remove the wheel - she didn't understand what wheel locks were, if you can believe that. I also discovered a missing wheel stud, which again, she did not understand what a 'wheel stud' was. I finally placed a call to the CPO manager, Anthony, which was not returned. Ultimately, I went in person and raised my voice in the showroom. Manager Anthony was summoned and after significant amounts of b.s., finally agreed to give me a loaner at no cost while they replace the bent wheel. A spare key that they had finally given me was not programmed and did not work in the ignition.

The car was returned to me with a 'new', straight wheel - but it was scratched, dinged, and dirty - obviously pulled from another used car and not cleaned up - it felt like a final "F-You" from my friendly salesperson. The key was programmed to unlock the doors, but still didn't work in the ignition. I bypassed my sales agent and asked the parts dept for help. They were great - got the key fixed in no time. As far as I can see, the parts dept folks are the only reputable people at this pathetic dealership. Please go elsewhere, no matter how great the price appears to be.

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Reason for Visit: Service

I recommend this dealer: No

My Review of McKenna BMW:
Made an appointment for 8:00 AM to change a light bulb. At 12:00 PM David calls to sell me some other unnecessary services for several hundred dollars, and they still have not changed my light bulb. My warranty expired last week, and my car was in for service two months earlier. Suddenly, they seem to find things to fix that they could have done at the last service appointment.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of McKenna BMW:
I must say that I was very sceptical going in over this past weekend because of what other people had written and what other dealers told me about thier bait and switch techniques. They had a price for an X-3 lease that no one else could touch. I called them, went in and got my X-3 just like the ad said for a lease. Other dealers told me that they would lose about $2400 if they did this deal. I love my new X-3 and got it for a steal at McKenna. Give it a try.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of McKenna BMW:
I went back as a returning customer and was promised a great deal over the phone. When I came in to negotiate, they ran my credit first and then tried to screw me over on a new lease. They ignored the current incentives and lease deals. As a returning customer not only was I screwed over by McKenna in the past, but they also tried to screw me over again. McKenna is ran by a bunch of crooks. Now I am forced to buy my car at the end of lease and look elsewhere for a new vehicle. They couldn't even match a price that was quoted to me by a rival bmw dealership. They were rude liars that told me to take my deal elsewhere, and they did not care that I had originally bought my vehicle there.



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Reason for Visit: Service

I recommend this dealer: Yes

My Review of McKenna BMW:
Took 530I in for first oil change and emissions recall. Oscar was great! Called ahead and requested loaner car. Loaner was ready to go when I arrived. Car was returned repaired and clean.

Oscar has renewed my faith in the dealer. I would definitely come back for service in the future. It's a shame that the quality of their sales department does not come close to that of their service department.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of McKenna BMW:
The client advisor, Ruth, was very friendly and helpful, and allowed me to test drive a couple of the 2004 BMWs that I was interested in. She was patient and informative. While I expressed an interest in the purchase of a new 2004 525, I was hesitant to buy the car as a number of reported problems with it have been discussed in a few BMW internet forums. She assured me that none are existent at this time. She then referred me to a sales manager who was rude and who persistantly tried to obtain my personal information with the intent of ordering a credit report, although I had already explained to him that I have my own auto loan terms ready. I had already said "no" for dealer assisted financing no matter what their rates were. The sales manager tried to pressure me to make a buying decision with no regard for my own pricing numbers for the car. He then started to size me up by asking me what type of car that I drive now and how much a make. I already told this jerk that I have my own financing arranged, and won't be using their's. Apparently my idea of a fair price for the car was too low for McKenna to make any money, so he asked me to leave and shop elsewhere. I have and got great deal. Alexander BMW and New Century BMW are much better dealers. Don't come to McKenna BMW if you want unrushed service and a fair price. This dealer is arrogant and greedy. I would have bought from the client advisor, but the jerky sales manager made a very poor impression afterward.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of McKenna BMW:
Sales Person had great people skills.
Sales Manager came by and ran the "best numbers" and after looking at the numbers we (wife and I) decided that it was a great deal. (we purchased a X3 2.5 Premium.
The only bad part about the experience was the finance person.
The finance person was weird -- trying to pressure us to get a special washing services as well as LoJack which we did not want.
Besides him, we had a great experience and would recommend other people to try McKenna.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of McKenna BMW:
This was originally a pleasant experience. I leased a 530i from Nick. Dealt with one person throughout the entire sales process (a pleasant alternative to haggling with an entire “team” of sales reps.). All of the numbers were revealed up front (money factor, price, etc.). I had to haggle with the Finance & Insurance guys a bit over add-ons (as I did not want to purchase any additional insurance products), but otherwise, the experience was flawless.

Unfortunately, the "smooth" deal came back to haunt me a month later. Apparently, the dealer calcualted the payoff on my previous vehicle (2001 Audi A4) incorrectly (which is ridiculous, considering that McKenna is an Audi dealer, and can access the Audi Financial Services system to calculate payoffs on the fly). As a result, they needed around $1000.00 more than they originally planned. When they realized their error, they let the vehicle sit on their lot for a month while they attempted to cover their losses by negotiating a lower payoff with Audi Financial Services (even though my new vehicle had already been financed, and I'd already made the 2nd payment!!).

When I finally contacted them about this (after receiving several calls from Audi Financial Service's collectors, who had no record of any payoff), they gave me the run around, claiming that they had indeed paid the vehicle off, and that Audi's records were incorrect. After receiving additional calls from Audi at both my home and work numbers, I lost patience and called one of McKenna's Finance Managers (Robert) to tell him that I was coming down to the dealer. He explained the situation, (i.e that Audi Financial (not Mckenna), had miscalculated the payoff). He then told me that the only way that they'd pay the vehicle off is if I paid the $1000.00 when I arrived. Upon arrival, the amount changed from $1000.00 to around $1350.00. I refused to pay the additional $350.00. Finally, I was able to speak to the General Manager (Greg Conners) who was apologetic and sincere, but not very helpful. I ended up giving them a check for the original amount ($1000.00).

...I understand that the customer is responsible for any payoff discrepancies; however, there was no excuse for the previous vehicle sit for a month while they decided what to do (and never contacting me about this). Had I not received the collection calls from Audi, I would have spent the next 7 years getting rid of the adverse credit information caused by the past due account. Again, Greg was apologetic and sincere, but he could have done a lot more to correct this situation (I shouldn't have had to wait a month to get him involved in this).

To make matter's worse, I asked them to program the BMW Assist while I waited (they forgot to do this on the day I purchased the vehicle). They claimed that this was a 5 minute process. After 45 minutes of "playing around" with the IDRIVE, their service staff could not figure out how to do this.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of McKenna BMW:
I went there when BMW was running of their special lease offers.

Salesperson (James, I think was his name) was incredibly rude.
Wanted to run my credit report before giving me a quote. I told him that my FICO score was at least 750 and he could base his quote on that. He asked me 3 times if I really have that kind of FICO score, very clearly implying he didn't believe me and still didn't give me a quote. He saw me when I arrived in my old BMW, and I had to keep telling me I wasn't intending to trade it in. He still spend 5 minutes of my time coming up with some bogus number for a trade-in. I kept asking about their money factor and residual value for the car, and he either ignored me, told me they don't matter, or asked me why I need them. After about half an hour, he finally confessed he didn't have the exact car I was looking for, but he could trade with another dealer. But I had to agree to buy first. I had to agree to buy first, but he wouldn't give me a quote, the money factor, or the residual value. Then he basically told me that I wanted to know those numbers because I was comparison shopping with different dealers (duh), making it sound like it was unethical. I just got up and left.

I've never met any dealer this rude in my entire life. And even if he had been polite the entire time, the games they play at this dealership is enough to recommend everyone to stay away.





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Reason for Visit: Sales

I recommend this dealer: No

My Review of McKenna BMW:
The salesperson basically lied and tried to get as much as he could out of me since I wanted to lease and had no clue what I was getting into. I ended up paying for a big down instead of MSD's(which they didn't care to disclose information about)and got screwed over on the lease rate(payed $2000 more in overall lease rate for 3 yr term). Although BMWNA had offered low rates at the time, I wasn't told about this and ended up paying much more(dealer marked up .00040 MF). Their financial manager will try to get the most they can through high markup interest rates. Initially, when I picked up the car I was explained very minimal about the features.

My bigger mistake was going back there for a quick service to check for alignment. The dealership has no loaners and asked me to wait an hour in which I ended up waiting 5 hours. WHen I got the car back I was given back a car with improper alignment and with no data spec sheet. WHen I asked about the alignment specs they gave me a BS answer saying that the reading was off due to tech error on the readings but assured me the car was okay. I also found a huge scratch my door panel, on the fender hedges, and on one wheel. Avoid all the headache and regrets, don't go to McKenna BMW.

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