McKenna BMW

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of McKenna BMW:
I recently went to Mckenna to test drive and look at the new 09 7 series and I ended up purchasing it on the spot!!! I had done all my research and wanted to just look---I hung around the showroom for a while and there was a few salespeople talking in a group, David came up to me and asked me if he could be of assistance, I told him I just wanted to take a test drive and that I was not planning on purchasing the same day, he was more than helpful---he answered all my questions and was very knowledgable. He took me for a test drive and never once pressured me to buy :) I asked him what type of deal I could get and he gave me some rough numbers which were aggressive! I asked if he could do a little better and well he did! I BOUGHT IT!!! I am love my new BMW!!! I would recommend David and McKenna BMW to anyone looking for great service and a great deal. My only problem was that it took a while for someone to come talk to me but I am glad David approached me, He is a true professional and I am a tough person to deal with.

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Reason for Visit: Service

I recommend this dealer: No

My Review of McKenna BMW:
I bought a CPO from them. And i got a good deal. But they were very pushy, trying to get all the info from me while i was still trying to learn more about the car.

After i bought the CPO car i noticed a week after that the driver seat had some play. So it being under warrranty i took it in and told them about the problem and they said they would take care of it. They did not have a loaner for me (i love BMW driving experince but MBZ will destroy them in customer service) they said i have to give them a 1 1/2 week notice.

After all this i got a call the next afternoon and they told me the seat frame was damaged during the delivery, so they would need to reorder the part (now its going on the second day the car is there) I called today to see how everything was going, and they told me that they got the wrong seat and they need to reorder but it wont be in for alm ost a week.

AHHHHH!!!!!!!!!! I told them to get my car ready and call me next week and have a loaner ready for me. After this problem is fixed i will never use anything to do with MC Kenna. ( their cars, restrooms, coffee machines, i dont care what the $%$#@ it is i dont want to see any moron that works at that place)


This dealership doesnt even deserve half a star. I dont know what is a good bmw dealer in So Cal but i know one not to ever go to again.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of McKenna BMW:
This is bad dealership. Employees are rude, they lie, Never go to Mckenna.
They cheat the customers. They advertise special on internet, when you go to the dealer, they make the customer fill out financial papers and make the customer wait, than they the customer the car is sold, pick another one. They're involved with false advertisement.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of McKenna BMW:
I returned my lease and final inspection stated there were no damages to my vehicle. The lease end department and inspector SIGNED the final inspection stating there were no damages. Well after I left the lot, they must have crashed my car and damaged the front tire and rim and side of the front bumper. Now they are charging me for the damages and they are saying that I turned in the car that way. DO NOT LEASE FROM MCKENNA!!!!! They will screw you at the end. NO JOKE!!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of McKenna BMW:
Joe has been helping me service my BMW's for a while now... where as other BMW dealers seem snobby and act as if rental cars and warranty repairs take food off their tables Joe and crew dont act like that at all. If you tell him Officer Jones sent you you are in for a great service treat. Now be reasonable... your not gonna get a rental for a 2-3 hour job but I can GUARANTEE some Deidrichts and a great atmosphere. Anything lengthy and if you need to get to the office and are truly sincere they will take care of you.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of McKenna BMW:
I came in to the dealership in response to an online for a brand new Alpina B7 for $105,000, about $10 below MSRP. While all went well in the beginning (no high pressure sales tactics, sales rep got me 0.9% APR which I didn't even know was available for that model etc.), real horrors began two days after I drove off with the car.

1. I became suspicious the day of the transaction because they would only give me one key, and the car did not have bumper tow caps, manual, or navigation DVD with it. They said that someone had taken the key from the storage room and they could not retrieve it, even though it was still early afternoon.

2. Sure enough, two days later my sales rep calls me to come in because there is "some new paperwork" I need to sign, acting very shady and not telling me any details over the phone.

3. It turns out that they overshot my financing amount that I was approved for by a whopping $25,000! I can understand a few extra thousand, but 25? Of course this is speculation and only they know the real truth, but my gut tells me they knew I would have bought that car if I knew I had to shell out $35 up front, which was not my intention. So they let me drive it with $10, knowing that I will love the car enough to come up with the rest when they called.

So they pretended to "help" me by giving me some money off on the car, and giving me some more on the trade in. I spoke to Michael Ball who is their main finance people. What Michael failed to tell me is that he conveniently changed my APR from 0.9% to 8.6% and wanted me to "take this deal right now or it's off the table". I was so apalled by the way he carried himself that I said I have to think about and will come back later.

When I came back the second time (mind you a week had passed from when I bought the car), THEY BLOCKED OFF THE CAR so I could not leave, and WOULD NOT LET ME DRIVE TO BANK OF AMERICA TO GET A CASHIER'S CHECK FOR THE EXTRA $17,000! They degraded me even further by making me sign a statement of facts that I will not dispute my initial deposit with American Express, as if I am some kind of crook! For Christ's sake I came in with my MOTHER to buy the car!

I now wish I had just given the car back to them; I have a very bad aftertaste in my mouth after this ordeal, I feel taken advantage of and above all very insulted. I am one of those people that have never written a negative review about a product or experience because usually I just let things go. But this shopping nightmare was so degrading that I can't even enjoy my ride.

I am STILL missing parts for the vehicle and I have to keep calling them and hounding them about it.

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Reason for Visit: Service

I recommend this dealer: No

My Review of McKenna BMW:
The electronics on my two year old BMW malfunctioned and I brought it to the McKenna BMW where I leased the car. They said that the drains for the sunroof are clogged and that about a cup of water damaged the electronics. The repair bill is estimated to be thousand of dollars. McKenna claimed that BMW NA is not covering the repair under the factory warranty. Amazing considering there is a factory service bulletin clearly stating my sunroof is defective and that an improved sunroof with better drainage system is available and was introduced to the production to prevent what happened with my car.

This dealership has not honored the factory warranty. I see this as bad faith move to get me to pay retail dollars for the repair.

Take your business elsewhere. I could not think less of this company.

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Reason for Visit: Service

I recommend this dealer: No

My Review of McKenna BMW:
Mckenna does not provide customer service to any person who walks in for service. the mechanics jump into conclusions without accurately diagnosing the problem. this falls on the customer who ends up paying more than what he intended. i've taken my touareg back for the fourth time and they can not resolve the problem. they originally claim it was done by me costing me approximately $3200. i recommend you go to a different dealer.

unhappy mckenna customer

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Reason for Visit: Service

I recommend this dealer: No

My Review of McKenna BMW:
This dealership is the worst dealership I've been to....especially for vehicle service. Brought my 2006 330i to have regular scheduled service performed plus have TCU (computer module) replaced. The car was in the shop for over a week, claiming the TCU was on order. After that run around, got fed up and picked up the car....service incomplete, tools left in my car and access panels still exposed,... and still waiting for the TCU. Then brought it back to have it finally replaced, only to have my car returned with some body damage. Both Service writer and MANAGER saw the damage and stated, WE'LL TAKE CARE OF THIS!!!....yeah right! These people wouldn't even return my call. These people are untrust-worthty and only want to take your money (or BMW's).
I ended up going to another dealership, with far superior service and found out McKenna NEVER changed the TCU, only programmed it, and rendered it faulty. It was experiencing occassional crashes. So the other dealership actually replaced it...THE RIGHT WAY! Don't go to this dealership....they need to be shut down. Search the internet, this place has been under investigation by various agencies.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of McKenna BMW:
I cannot begin to tell a future buyer of this dealership. In a nutshell, PLEASE NOT BUY from McKenna!!! I was an out-of-state buyer who found a CPO 2006 BMW M3 convertiable on the internet with a good price. After talking with Ray Jackson and Tony Caruso, we came to a deal. Mind you, I purchased this car sight unseen and relied on the honestly of the sales team to supply me with all the facts of the car. Needless to say, never believe any sales persons from McKenna. I can rant for days however I can assure you that my dealing with McKenna may have saved a few dollars upfront however I spent countless hours of frustration that I would happily paid a larger price for the car from another dealer who practices in better and honest sales. Should you decide to deal and buy from McKenna, please get everything in writing and keep track of all communications with any and all persons. This will give you the trump card if anything come to head. Best of luck (you'll need it)!!!

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