McKenna Volkswagen Cerritos

Excellence in service! And no, I’m not paid to write this. We took delivery of a new 2018 Tiguan last week with Westley Mederos and Joe Serpico as the Sales Manager for the deal. I’m a seasoned, well-informed We took delivery of a new 2018 Tiguan last week with Westley Mederos and Joe Serpico as the Sales Manager for the deal. I’m a seasoned, well-informed buyer and a tactful negotiator. I informed them that Imhave about 3 hours to complete the deal. The negotiation was professional all the way to the finance office. Westley was accommodating and Jo Serpico was upfront, honest and professional throughout the whole deal. The experience actually surpasses my experiences at luxury dealerships I’ve taken delivery of cars from. I’m pretty sure that they have other managers and sales staff who are also trained well. But these two gentlemen restored my faith in dealing with dealerships. I would not hesitate to deal again with these gentlemen as well as refer friends their way. Thanks for the service and for the honesty. More

LEMONS LEMONS LEMONS! DO NOT BUY OR SERVICE YOUR CAR HERE. If I could give this 0 stars I would. Purchased a 2 year old Jetta here a few months ago with only 10k miles and DO NOT BUY OR SERVICE YOUR CAR HERE. If I could give this 0 stars I would. Purchased a 2 year old Jetta here a few months ago with only 10k miles and a very low price. In the beginning everything seemed normal with the car except for very subtle noises and things like that. The shifting on the car seemed a little out of the norm for a car with such low milage but I didn't think much of it. I was told it was a CERTIFIED pre-owned car. Little did I know it had a BAD clutch to begin with, after a couple of months the symptoms slowly started getting worse. I took the car in to get it checked out, they diagnosed it and told me It needed an entire new clutch due to a clutch chatter. I explained to them the vehicle had these symptoms from the very beginning and they refused to listen. The car was still UNDER WARRANTY yet they told me the parts needed weren't included in the warranty and the fix was going to cost me $1,500 + tax. They proceeded to tell me that they couldn't do anything about it and sent me on my way. These people are nothing but BS and all they do is hustle people for their money. I also overheard an employee talking to a customer on the phone saying how they found numerous other problems with their vehicle and that it was going to cost them extra,(all bs) shortly after the mechanic had just finished telling her It was a simple fix! Never again McKenna of Cerritos. STAY AWAY FROM THIS PLACE! More

horrible service service took forever here and was charged $400+ for supposedly a simple fix. I feel like I got hustled. wouldn't recommend. Rather go anywhere else service took forever here and was charged $400+ for supposedly a simple fix. I feel like I got hustled. wouldn't recommend. Rather go anywhere else More

No Pressure It really was a no pressure sale. My daughter saw a car online, we went to the dealer, it was on the lot and we bought it. I really appreciate Ali t It really was a no pressure sale. My daughter saw a car online, we went to the dealer, it was on the lot and we bought it. I really appreciate Ali taking the time to let us test drive both cars ( which were used) allowing us to ask questions and not pressuring us into making a decision. He never made comments like, "if you don't get the car today, it probably won't be here tomorrow"...nothing of the sort. It was a lovely Sunday afternoon, we were in the market for a car and we left the same with the car we saw online. Thank You, Ms. Ross More

Terrible Business Manner I would keep my family away from this place. Sales team are frivolous; they presented the price and took it back after hours of negotiation and expla I would keep my family away from this place. Sales team are frivolous; they presented the price and took it back after hours of negotiation and explained to me that the deal was actually for a different model. They were trying to present other sweet deals that are obviously stupid hoping that I will be stupid enough to fall for it. I walked right out of that place, for I can't afford to waste so much time talking to devious, idiotic people. I saw a woman signing the deal with them and felt very sorry for her. I hope she just doesn't get to realize how badly she got ripped off today so that she can just stay happy with her new vehicle. More

Over all a great car buying experience The only thing that was painful was the added on $800.00 for the Auto Armor and Clear Shield. These are two things that should be stated up front not The only thing that was painful was the added on $800.00 for the Auto Armor and Clear Shield. These are two things that should be stated up front not when signing the documents at the end. And to tell you the true I can't see either one of them on the car. More

Easiest First time buyer experience Devin greeted us from the moment we stepped on the lot and asked what was important to me in a car. I said safety was the first thing. He went over ev Devin greeted us from the moment we stepped on the lot and asked what was important to me in a car. I said safety was the first thing. He went over every single safety feature the car had and helped me feel at ease since my next car would be for my family. He was very easy to talk to and I didn’t feel pressured to leave that day with a car like I had felt at other dealerships. I ended up leaving with a car I had no doubts about and I am absolutely in love with the look of it and of course all the safety features it has. Thank you for helping me find the perfect vehicle. More

Exceptional service I had a good experience. My time there was short and I really like that. Spencer was very helpful and informed me of everything with my vehicle. I had a good experience. My time there was short and I really like that. Spencer was very helpful and informed me of everything with my vehicle. More

Very impressive Diego was wonderful and very accommodating. We felt valued as customers and the process was very fast and efficient. We have had two very positive e Diego was wonderful and very accommodating. We felt valued as customers and the process was very fast and efficient. We have had two very positive experiences with this dealership. More