Let me start out by saying that I did a lot of research in what I wanted. I wanted to go to a car lot and test drive what I felt would work best for my family; I did not want to feel pressured or have to be hounded about what we could afford before the Rep would work with us. I knew exactly what I wanted and what I could afford. We went to several car lots and can say that Honda of Gastonia was the best in customer service. When we arrived, we started to walk towards the cars on the lot, Glenn came out to greet us and see if he could help. I immediately felt like this would be a good experience, because he seemed sincere, patient and kind. We asked about a few cars and I gave him an idea of what I was looking for, which was a car that had a good back seat for my kids. As we looked in the cars, he told us the benefits of those cars, I asked about price, but his phone wasn't acting right, plus he was new, so he said we could go inside. We explained what we were looking for and he opened up the Honda website to search for us. Instead of asking what kind of type of car payment we were looking for, he asked what type of vehicle. He allowed us to look at the screen with him and see what would work best for us. I saw one vehicle I liked, so he went to get the keys and pulled the car up for us to look at. I liked it and he offered to let me test drive it. I put my kids in the back seat and we drove off the lot. I really liked the car, but I wanted to see other vehicles before I decided. So we went inside and he pulled up the screen again. He asked us what type of price range we were looking for and I told him, so he looked, but we didn't see anything. So he asked us again and we went up to the next level. He even filtered by price. I told him a few I wanted to look at and he took a piece of paper and wrote down the stock numbers. As we looked at the cars, I would research them on my phone and I can say, they had the best pricing. He did not once make me feel bad for having it out. He took us outside to the cars we wanted to see. The ones I really liked, he went and got the keys so I could see the inside better and turned on the engine for me to hear and see how the features worked inside. I found one I really liked and he asked if I wanted to test drive it. I did! I was so excited. I enjoyed how this one drove and the miles where not bad at all. The car was clean and it drove very well. We went back inside and he asked if that was the car we may want. He could see I was skeptical, and asked what's wrong. I really didn't want a car payment but I knew we had to do something soon because our second vehicle was falling apart. He went to his finance person and they showed us the price we may pay for either of the two cars I drove. It gave me an idea of what the payments would be. I went in not wanting to do a down payment and not once did he make me feel bad saying I may not get a loan for not wanting to do so. But if I did put a down payment, the payments may look better or I may be approved easier, I really wasn't sure why they wanted that detail, but I didn't care, I was just happy about his kindness and patience of putting up with us and our demands. We looked at a few more cars on the website, but they had higher miles. So we decided to try for the second car I test drove. We were approved, but because of our situation, we had to put a down payment. The guy that ran our application had Glenn bring us in so we could see that the bank would not budge from the interest rate and that they were requesting a down payment. He said he called to talk them down, but they wouldn't. We had part of the down payment, but just couldn't come up with all of it without being short the rest of the month, so we left. Glenn called us a few times over the next few days asking if we had changed our minds. We explained that we just couldn't do it. Then my husbands truck started acting worse and he tried to fix it, but nothing worked. He knew it would not pass inspection and it was due in 2 weeks. He had to pull over several times before work because it kept over heating. We had to do something, so we talked and decided that we had to get the car. It was a very good deal and there really were no other vehicles I liked anywhere else. Plus with the good customer service by Glenn and the finance man, I felt I wanted to deal with them. So, we moved things around and was able to get all the money needed. My husband called and said we had the down payment, so Glenn told him he would have it ready and to come at 7. When we got there, it was about 6pm. I told one guy that we had an appointment at 7 but I wanted to look at another car first. He said Glenn was with a customer and would be with us soon. Glenn welcomed us and said he would be with us soon. I told him I would be outside looking at another car and he was fine with that. When he was ready for us, he had everything ready for the car we originally came for. I asked if there was a way we could see one more car. He said yes, take in mind my husband saw that the car I came for was already detailed and waiting for us beside the doors, but he was willing to look this other car up for me and even go get the keys and bring the car up to us to look at. Luckily, this car was not a good fit and I just knew the Ford must be the one. So we went inside and signed the paperwork. We then went and sat with the finance manager. She was so kind and thoroughly explained everything to us. She knew we were trying to rebuild our credit and explained that the credit company allowed her to increase our interest by 2 points and even showed us where it said it on the paper. She said she would not do that to us. Again, I knew I was with the right people. In the end, the payment was about $60 higher than the estimated price, but that was ok because we knew we wouldn't have the best rate due to our situation. When everything was done, Glenn gave us all the reports for the vehicle. The car fax report was great and he said with the recall, to call a ford dealership and they would take care of us, he then took us outside to show us the features of the car with my phone hook up, but it was dead and I told him that was ok because I had done it before. I didn't realize they were closed until I turned around and saw the lights off. Although they had closed, he stayed to get our tag on our car and make sure we had everything we needed. We asked about the warranty again just to verify and he talked with someone to make sure. Again, not rushing us to get the hec out of there so they could go home. Once he got my tag on the car, we were set to go. When I got in the car, they had detailed it so nicely and filled the tank! Another thing, I have three children, Honda had a snack station and a TV area, one for adults and one for kids. Not once did they get upset because my kids wanted their hot chocolate, caprisuns and snacks the whole time. My kids sat quietly at the TV and watched the movies they had. That helped my kids behave, lol. Thank you Glenn and Honda for making my experience a very good one. Thanks for thoroughly explaining what True Price meant as well as other answers we were looking for. That's the type of service every dealership should have. We look forward to visiting you again for future purchases. I will recommend this dealership to everyone!
I Recommend This Dealer:
Glenn Shepard, a very sweet man!
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