"A Meth Dealer Could Have Received a Better Interest Rate"
I was having my leased 2015 Accord serviced at MSH and I have been a very loyal Honda customer since 1991. I have owned a 1988 Accord LX-i, a 1990 Accord EX, a purchased new 2005 Civic EX and a leased new 2015 Accord LX. In addition other family members have owned or currently own Honda's. I would estimate that over the past 25 years my family and myself have owned upwards to 20 Honda automobiles. I have always been a big fan of Honda and their cars and I have always felt like I was being taken good care of and in a fair manner. I decided to ask my sales person about possibly turning my leased car in as I was already going over my milage. He advised us to purchase instead of leasing. I reluctantly agreed and filled out the credit application. To my shock and horror the application was approved by Honda Financial Services for 16.9% interest with basically a $550+ payment per month for 72 months. I was completely caught off guard as my accounts with HFS have always been paid properly and on time. We decided to leave the dealership and was told by the finance manager to come back and try again at a later date.
A few days passed and I decided to call HFS to inquiry why I would have been given the rate I was told. The customer service rep was friendly but explained to me that the dealership basically helps to establish the interest rate. She stated I was approved and the dealership is who comes up with the rate based on different factors.
This is a big issue because I been a loyal customer and always in good standing with my HFS accounts. Honda has lost a life long customer today due to lack of care and what appears to be a calculated attempt to play a numbers game. I will never shop for another car at any McKenney or Salinas owned dealerships, period. On Friday I went to Volkswagen and they were quite happy to sell me a brand new 2017 Passat R-Line and finance it through VW Credit with a low 0.97% interest rate. Not only did they bend over backwards to work with me, but they gave me a very fair trade in on my leased Accord which helped to clear the lease and prevent further money from having to be spent for mileage overages.
All I can say is - Honda's loss is VW's gain. I will more than likely never purchased another Honda automobile in the future, simply because to the lack of integrity shown by those at this dealership. It shocks me to think that someone would not want to sale cars or attempt to work on making the deal. Volkswagen sure is not like this!
"Best car buying experience I have ever had. "
No pressure and no BS. As a woman sometimes its intimidating to be at a dealership looking for a car but I felt very good in my dealings as a customer that I was being treated fairly and with the respect that anyone should feel when buying a car.
I recently purchased a Honda Civic from McKenney Salinas Honda, the experience was as much more satisfying than most car purchases I have been involved with. I presented the dealership with a payment that would fit within my budget, and they did everything possible to make it happen. My salesman was Andrew Ashbaker, who was very helpful with setting up a test drive and providing facts on the vehicle when needed.
He went above and beyond in assisting me and getting me into the car with minimal problems. In one instance my wife had to sign the title on my trade-in. She was not at the dealership, but Andrew followed me home so she could sign the title and saved us an hour and a half trip the next day (with two small children). I would recommend McKenny Salinas Honda for your car buying needs.