I'll be short and to the point: took my car in to be serviced for a faulty AC in my Honda four door sedan. I was told it was a bad AC clutch and coil. They named a price to replace it, I said ok, and they went ahead and repaired it. The day I picked it up, I drove off and after less than 2 minutes, the air went from slightly cold to burning *hot*. I drove it straight back to the service center and explained that something must have gone wrong, as it was not fixed. The lady went back to the shop to get the mechanic to come out and look at it. There's a glass window that looks into the shop: the group of mechanics standing there heard what she was saying to them, glanced at me through the window and began **laughing** (odd, don't you think?).
They took it back, still couldn't figure out what was wrong, and told me they'd call me.
Turns out, the mechanic hadn't bothered to look at the compressor, which was the part that was "bad", not the AC clutch/coil. So *that* had to be replaced.
I ask you: shouldn't a properly-trained mechanic catch this to begin with?
That was another $200 dollars to fix, which they did not eat.
I did not receive an apology/explanation/anything from a manager. I was given a rental car once I asked for one, but the over all attitude of these guys is generally negative.
When I came in for my 75,000+ mile service appointment a few months before, a mechanic came out of the shop wearing white surgical gloves with a *red swastika* drawn on it. Really? When I happened to scowl as I looked at it, another man standing there who must have noticed my reaction, gave me a harsh, "keep your mouth shut" look.
My car being serviced by men wearing symbols of Nazi Germany is not really appealing. I'm sorry.
These experiences, coupled with the high prices and the attitudes, are enough to make me stay away.
One last thing: my husband and I have been taking our Hondas, which we used to lease from McKenny-Salinas, to this service center for nearly 10 years. Once this recent shenanigan happened, we decided to drop them.
I Recommend This Dealer:
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