I leased a Passat from this dealership two years ago. in the summer of 2016, we decided we needed to trade it in on something bigger as we were about to have our second child. After we traded in our VW, my wife and I went to the dealership and filled out paperwork to get a refund on our extended warranty and service contract. We were told it would be 6-8 weeks and we would receive a check in the mail. After 10 weeks, I called to follow up with the dealership. No one from the finance department returned my calls for a week, and when I finally talked to someone, I was informaed that something happened in processing and it would be taken care of within 1-2 weeks. It has now been 17 weeks and I have still not received anything. No one that has said they would call me with an update has followed up, and we are still without our refund. We loved our VW, and would absolutely consider one down the road for a commuter, unfortunately, I have lost all faith and trust in this dealership.