About Mckinney Volkswagen
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Mckinney Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About Mckinney Volkswagen
Among the largest and fastest growing Volkswagen dealerships in the U.S., McKinney Volkswagen is dedicated to making your experience with legendary German Engineering a high performance phenomenon.
As a member of Boardwalk Auto Group we cultivate a focus on top-flight performance. It's the driving force behind every nameplate we represent, every car we maintain, and every customer we have the privilege to serve. McKinney Volkswagen – where our customers always come first!
janlouie
5/23/2012 1:23:46 AM
Overall Score: 
5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Joshua Seale
My Review of Mckinney Volkswagen:
Our experience on 5/22/2012 was a very good one. Josh is kind, friendly and most of all genuine and honest. He is a pleasure to do business with and has a great sense of humor. This is our 3rd VW to purchase over a span of 10 years and Josh and the staff at McKinney Volkswagen have come in first, hands down and treat customers right. I would encourage any customer to visit them and they will get a friendly welcome and a great deal at this dealership. Thanks again to all of you for your kindness and help. Jan, Madison and Louie Torres
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drew797
5/21/2012 9:59:05 AM
Overall Score: 4.8
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Dmitriy Finkler
My Review of Mckinney Volkswagen:
Dmitriy was very knowledgable and helpful from our first contact via phone. He was of great assistance as I had just purchaced the car and needed to really review its status of upkeep. He has a passion about these cars that really improves the customer experience.
The service bay was nice and clean, I also had a good experience with your parts department, and was happy to see that they had the air filters on hand for my Phaeton.
I've visited your dealership before and was impressed with the level of care you take with new car customers. My daughter's mom is looking for a gently used Tiguan and we plan to visit your dealership soon!
I think the review form you use with it's required registration skews results. I would think that only persons like myself (very happy) or persons unlike myself (very grumpy) would take the time to do the additonal peice of registering. Cutting you out from a lot of data in the middle.
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Jean Melton
5/13/2012 9:12:29 PM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jeff French,
Joe Verhey
My Review of Mckinney Volkswagen:
After deciding to purchase a 2012 Golf, I started shopping online for the perfect one and found it at McKinney Volkwagen. A prompt reply to my email inquiry from Jeff French was welcoming and very helpful, never pushy. Several emails were traded during the week, and we got together to seal the deal. The dealership's friendly and efficient staff made the whole car-buying process a joy! In a matter of hours, I drove away in my dream car (purchased at a great price), and looking forward to my already scheduled first service appointment. I would confidently recommend McKinney Volkswagen to anyone!
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Response from: Mckinney Volkswagen
Added: 5/14/2012 10:20:58 AM
I want to thank you for putting your confidence in Jeff French and the rest of us at McKinney Volkswagen. We are pleased to hear you had a such a positive experience!
Do not hesitate to contact Jeff, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Golf 2.5!
Douglas Lucas
Customer Relations Manager
McKinney Volkswagen
lila williams
5/13/2012 8:44:47 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Willy Castillo
My Review of Mckinney Volkswagen:
We did not plan on buying our new car at the time we visited McKinney VW on Saturday, 5/12/12.
Willy Castillo was so knowledgeable, professional and genuine that we did purchase our beautiful new 2013 CC from him. The CC was our optimum choice but like everyone we are trying to watch our budget and drove a Jetta and Passat as well. Willy explained the advantages of the CC so well that it just simply made sense for us and our needs to get our dream car. Willy helped identify some of the features we need for best driving, such as the xenon headlights, safety features and not to mention the great ride!
Another selling point is that Willy stayed with us and negotiated for us with sales management, we weren't turned over to someone else to do the financial part like most dealerships. This helped build credibility and allowed us to see Willy work for us where it's critically important-financing. He again proved his knowledge and ability to speak on our behalf. We did meet with Finance but only after the price was set, we also weren't pushed to buy all of the options like at other dealerships.
McKinney VW is part of the Boardwalk group which will allow us to get our service done at the Richardson location as we live closer to Richardson than McKinney. Another great selling point for us that Willy pointed out.
Lastly, Willy is a kind, fun man, and don't we all like to buy from people we like? Basically, go see Willy Castillo for your new car!
Muchas gracias Willy!
lila & Matt Williams
Garland, TX
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Response from: Mckinney Volkswagen
Added: 5/14/2012 10:19:48 AM
I want to thank you for putting your confidence in Willy Castillo and the rest of us at McKinney Volkswagen. We are pleased to hear you had a great experience!
Do not hesitate to contact Willy, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new CC Sport Plus!
Douglas Lucas
Customer Relations Manager
McKinney Volkswagen
gordon24
5/12/2012 2:49:51 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Susan Johnson,
Douglas Lucas,
Chris Schafer
My Review of Mckinney Volkswagen:
The experience that I had was very good in buying my new Passat. There was no long or drawn out haggling over price, options or financing! Everyone that I encountered was very friendly and professional!
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Response from: Mckinney Volkswagen
Added: 5/14/2012 10:18:49 AM
I want to thank you for putting your confidence in Chris Schafer and the rest of us at McKinney Volkswagen. We are pleased to hear you had a great experience!
Do not hesitate to contact Chris, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Passat!
Douglas Lucas
Customer Relations Manager
McKinney Volkswagen
dillondurham
5/12/2012 9:06:27 AM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Joshua Seale
My Review of Mckinney Volkswagen:
We recently bought a Passat from Volkswagen McKinney and couldn't be happier with the car or the dealership. Josh was so friendly and put no pressure on us. He worked with us over several days, answering all our questions and helping in any way. He seemed to really care that we got what we wanted. The dealership is very nice and everyone was friendly.
I would recommend Volkswagen McKinney and specifically Josh Seale.
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Response from: Mckinney Volkswagen
Added: 5/14/2012 10:16:57 AM
I want to thank you for putting your confidence in Josh Seale and the rest of us at McKinney Volkswagen. We are pleased to hear you had a friendly, no-pressure experience!
Do not hesitate to contact Josh, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Passat SE with Sunroof & Nav!
Douglas Lucas
Customer Relations Manager
McKinney Volkswagen
barbarafagaly@sbcglobal.net
5/12/2012 8:02:05 AM
Overall Score: 
4.4
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Brandon Hill
My Review of Mckinney Volkswagen:
Working good at this time. Hope It last a while. Brandon, I thank you for what you did for me. Hope I don't have to be there in the near future
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Response from: Mckinney Volkswagen
Added: 5/14/2012 10:15:35 AM
I want to thank you for putting your confidence in Brandon Hill and the rest of us at McKinney Volkswagen. We are pleased to hear you had a great experience with our Service Department regarding your New Beetle!
Do not hesitate to contact Brandon, Steve Mulholland (our Service Manager), or me if there is anything we can do to assist you, your family, or your friends in the future.
Douglas Lucas
Customer Relations Manager
McKinney Volkswagen
S37H
5/11/2012 10:51:26 AM
Overall Score: 4.4
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Dmitriy Finkler
My Review of Mckinney Volkswagen:
They provide great customer service and good descriptions of service being done. I just wish the price wasn't so high. I will continue to get my Passat serviced here.
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Response from: Mckinney Volkswagen
Added: 5/11/2012 7:27:53 PM
I want to thank you for putting your confidence in Dmitriy Finkler and the rest of us at McKinney Volkswagen. We strive to be competively priced in our service charges compared to other dealerships and other service providers. We are pleased that our customer service has earned your business.
Do not hesitate to contact Dmitriy, Steve Mulholland (our Service Manager), or me if there is anything we can do to assist you, your family, or your friends in the future.
Douglas Lucas
Customer Relations Manager
McKinney Volkswagen
ritasierra
5/8/2012 9:48:34 AM
Overall Score: 
3.2
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Brandon Hill
My Review of Mckinney Volkswagen:
Not sure..My dealings with the dealership have not always been pleasant. I really would think twice before purchasing a volkswagen from this dealership in Mckinney. The service department is not very helpful or nice and they are quick to blame stuff on others. I do like my volkswagen but I liked the dealership located in richardson best.
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Davidpham
5/7/2012 2:44:12 PM
Overall Score: 4.8
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Brandon Hill,
Gene May
My Review of Mckinney Volkswagen:
When the dealership first open, I was not happy with one of the service advisor, and even though I live in McKinney, I took my car to boardwalk in Richardson instead in McKinney because of the service. Then one day I decided to give McKinney one more chance, and I had Gene as my advisor, and everything was great since then.
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Response from: Mckinney Volkswagen
Added: 5/11/2012 7:23:54 PM
I want to thank you for putting your confidence in Gene May and the rest of us at McKinney Volkswagen. We are pleased to hear you had a great experience with our Service Department, especially after providing us with another opportunity to serve you!
Do not hesitate to contact Gene, Steve Mulholland (our Service Manager), or me if there is anything we can do to assist you, your family, or your friends in the future.
Douglas Lucas
Customer Relations Manager
McKinney Volkswagen