My Review Of Medway Imports:
Looking for a used Volvo XC70 wagon, I found what looked to be a decent vehicle at Medway Imports. Price was fair, car condition seemed excellent, and the interior was spotless.
I took the vehicle for a long test drive; it drove well, and the transmission didn't appear to be any worse that that of my previous V70 XC, slightly clunky, but nothing to alarm me.
Just in case, I took out a drivetrain/transmission warranty with Medway when I purchased the car...
I should have read the small print in the Warranty....
Because of the vehicle's mileage, Massachusetts Lemon Law covered it for 30 days. I took the car on a long drive on day 35.
Mid-journey, there was a disconcerting clunk in the transmission, which then locked into 4th. The Check Engine light and the warning light "Transmission Service Required" came on. Thankfully I was able to get to my destination, and drive home a few days later, without anything further happening. The transmission seemed now to be OK..
Upon my return, I took the car to my usual Volvo maintenance shop who found that a speed sensor indicated a fault. The transmission fluid was in pristine condition, indicating a recent flush/refill. Looking around the car the technician also noticed that there were a lot of non-Volvo parts which had been used to replace damaged or worn parts. In some cases incorrect nuts had been used on some bolts. The Volvo technician was not impressed with the overall workmanship. We replaced the Speed Sensor.
At this stage the fault again disappeared, and I continued to drive the car.
I called Medway Imports (Barry Roth) to investigate my options. I was told that there was no evidence of any transmission issues with the car. My own Volvo technician told me that any decent repair shop used to working with Volvos must have been aware of the problems with this car's transmission....
Later, after a thousand miles or so, when the fault re-appeared, the same Volvo technician found that a new fault indicated that there was something major wrong mechanically with the transmission, and it would now need replacing. No problem I thought, as I have the transmission covered under the Warranty. However, upon reading the Warranty, it stated that a like for like parts would most likely be used. My Volvo dealer then liaised with the Warranty company and found that a new transmission could also be offered instead of a used one, but the Warranty would only cover the cost of replacing a used transmission. I would need to pay the difference, about a thousand dollars...
- not happy with the whole car purchase experience
- I find it difficult to believe that Medway Imports did not know of the transmission issue when selling the car to me
- non-Volvo parts being used for repairs, and poor workmanship should have alerted me to a potential bad purchase
- I would not purchase another vehicle from Medway Imports
Was this review helpful to you?
Yes | No
10/24/2013 2:48:41 PM
My name is Barry Roth, and I am the owner of Medway Imports. there are so many things that are incorrectly stated in Ross Jones' review, it is difficult to know where to begin.
Ross Jones did take the Volvo on a long test drive to his mechanic for a pre purchase inspection, needless to say the car passed and was purchased. Prior to the test drive I explained the work that had been done to the car and I gave Mr. Jones a copy of the work order that was done at Medway Imports, that included a transmission fluid change along with an synthetic oil and filter change, and replacement of the front struts and rear shocks for his mechanic to review.. These repairs were done as maintenance items, not because they were broken or damaged, we change transmission fluid just as we change engine oil, as maintenance. Mr. Jones mechanic even asked what kind of transmission fluid we use, I showed Mr. Jones "Volvo" brand fluid that we stock and use in Volvos. He is correct in saying we also use non branded "Volvo" items, we use genuine Bilstein or genuine Boge shocks and struts, we use genuine Mobil One Oil, genuine Bosch wiper blades and components, etc. Mr. Jones mechanic said "any decent repair shop used to working on Volvos must have been aware of the problems with the cars transmission" we looked at the car as well as his mechanic and found no defect. There is NO small print on the warranty, the terms, mileage and time covered are clearly stated and are posted on every car for sale at Medway Imports. I was able to get Mr. Jones a 12 month or 12,000 powertrain warranty on this Volvo for $565.00 at the time of sale. I don't know of any extended warranty companies that replace major car components engine or transmission with a new one. These are used cars, New car dealers service departments are busy with broken "new" cars. I don't know anyone that has a crystal ball to predict what is going to break in the future. We at Medway Imports try to service our vehicles so they do not break, it is not uncommon for us to spend over $2000 reconditioning our vehicles prior to sale.
Lastly and more broadly speaking, Medway Imports has many very satisfied, repeat customers. We could not succeed in business, as we have over the years, if we did not offer quality motor vehicles and repairs at very favorable, competitive prices. We welcome you to check out our motor vehicle inventory at our website, medwayimports.com.