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Melloy Nissan - Service Center

Albuquerque, NM

2.8
43 Reviews

43 Reviews of Melloy Nissan - Service Center

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September 21, 2023

This company forgets the importance of a customer, they only seek to sell defective trucks and treat a customer with lies and deceptions. I bought a titan 2023 and afther two months the transmisson stops w More

by Carlos Varela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Herbrand
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Zisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Engle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Benson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Beavis
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2023

Bad experience with this dealer and the employer Roy is supervisor is terrible. Is angry person I am scare with this guy, everybody got the complaint with this person More

by Carlos Varela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Herbrand
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Zisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Benson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy service supervisor
May 21, 2023

Excellent representative. . Charismatic person and dedicated to customer service satisfaction. I plan to return for a new car. Well done, Eric! More

by tolondro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Zisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Esther, Benito, Alvin
April 02, 2023

Make sure you check your engine oil after a service! !! We just discovered that our oil is very very tar black after only driving less than 5000 miles. Diesels are supposed to go 10,000. Before a change More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diesel dept
November 07, 2022

After hitting a tire on the highway about 100 miles east of Albuquerque, we limped into Melloy Nissan right at closing time. Service put it up on the hoist and checked for damage underneath. They punched More

by stan.and.eun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Zisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Melloy Nissan responded

Stan, I'm very happy that our team was able to get you back on the road quickly. Taking care of Nissan customers is our number one goal at Melloy Nissan. Hope you had a safe trip back to Huntington Beach. Mike L.

August 18, 2022

awful! Rollercoaster - lying.. insulting, thieving - epitome of why people hate car salesmen! Replaced my full size spare for a doughnut while "giving my ca More

by jenasis11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken Engle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Melloy Nissan responded

Jenasis, I'm very sorry that you seem less than pleased with your experiences at Melloy Nissan. First, I's like to assure you that we would never exchange a temporary spare tire for a full size spare. Most of the vehicles manufactured today do not have a space large enough for a full size spare tire. In fact, the only Nissan vehicles that accommodate a full size spare are the Frontier, Titan and Armada. As for your statement regarding the term of your loan, we make a video record of all finance transactions and would be more that happy to arrange for you to view the video. I'm sure that upon viewing the recording you will be able to recall that the term was disclosed in your closing. We are always happy to hear from customers, and hope that this has answered your concerns. Mike L.

Aug 19, 2022 -

jenasis11 responded

Moses showed me the full size spare as we looked at the car... He led with it as one of the many perks of the SLAWD edition if it wasn't one, HE LIED! I definitely spent less time looking it over compared to rest of the vehicle (it's a tire, but it looked like a tire, not a doughnut) and I took his word for it. As I said before, he laughed via text message when I asked about the swap . One of the emoticons laughing with tears .. 🤣😂😅 He also said he couldn't make time to walk me through the car after purchase . There are still things I'm unsure of as well as each of the manufacturer recalls and glitches we could have discovered in the process.. AND I WOULD LOVE TO SEE THE VIDEO!!!!;Then we can All hear us agree to a 48 month term as we started the paperwork and we can ALL see how Frustrated he got as I asked Finance Questions... We had to take a break he was so annoyed with my questions! We can also hear me explaining that I'm Spectrum Autistic and how simple math throws me and how ZERO PATIENCE he had with me regardless!

Aug 19, 2022 -

Melloy Nissan responded

Please contact Mike Turri, our Finance Director at 505/265-8721. He will be happy to arrange for you to view the video so that you can confirm that you did agree to the 72 month term. Since your transaction was OVER 3 YEARS ago it will take a few days to retrieve your record from our archives.

Aug 19, 2022 -

jenasis11 responded

Yes, 3 years ago... All this time I thought it was a 48 month term and thought I was only a year away from paying it off....to my surprise, I'm not! Infact looking at it, only a thousand dollars has come off the amount owed in 3 years of $444 a month payments with financing and only 5k has come off all together. Seems much higher than 22.9% One of your sales team contacted me last week to try and sell me or me upgrade me due to all the equity I should have.... That's what brought my attention to the 72 vs the 48! I even contacted the loan company thinking they had entered it incorrectly.... But nope, it was yet another mislead by Melloy Nissan Albuquerque and had your finance department been patient and explain in detail like I was asking, and it will show several times on the video--- I WOULD HAVE TAKEN MY BUSINESS ELSEWHERE!!! As an Autistic, I was already spinning out from Melloys treatment of me -- but!!! IVE NEVER KNOWINGLY AGREED TO SUCH A LONG TERM it is Rediculous and he and I Both said that initially!!!!! So please, bring on the video. Unedited if you will !!! 27k car, I put down 10k. Financed 17k. Still owe between 12&16 k (w/w.o remaining finance charges) after 3 yrs of $444 payments. Which is 16,000 $. And I called and left Mike a message. What I find Very interesting, is that you know exactly who I am and when it was! This site supposedly doesn't share my information 🥺

Dec 24, 2022 -

jenasis11 responded

It's been a few months...Mike from financing still hasn't returned my call to view the finance video...

July 08, 2022

Went in for an oil change that I get there regularly on my frontier was never told that prices doubled took just about 2 hours just to change the oil the biggest kicker is they charged me 10 dollars for a More

by Ltyler
Recommend Dealer
No
Employees Worked With
Susan
June 09, 2022

Andy in service and everyone I worked with was courteous, kind and definitely a cut above. Their competition pales by comparison! Thank you! More

by L. Glasgow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy
Jun 17, 2022 -

Melloy Nissan responded

We are always glad to hear that we exceeded your expectations. Thank you for your feedback, I will be sure and pass it along. Mike L.

Jun 17, 2022 -

Melloy Nissan responded

We are always glad to hear that we exceeded your expectations. Thank you for your feedback, I will be sure and pass it along. Mike L.

May 29, 2022

Bought a 2021 Rogue at Reliable Nissan and could not get any help regarding a engine light that came on. Walked in to Melloy Nissan and talked to Chris Bouldin the service advisor at Melloy and he took care More

by Davwilhelm11
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Bouldin
Jun 17, 2022 -

Melloy Nissan responded

Thank you very much for your kind words. It is always good to hear that we are outperforming our competition. We look forward to providing you with best in town service whenever you visit. Thanks, Mike L.

October 07, 2021

Service is horrible. You cannot make an appointment anymore and expect to get your car serviced at the appointed time. They just say that they'll "do the best they can" to get your car serviced sometim More

by rowils66
Customer Service
Recommend Dealer
No
Employees Worked With
Brian
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