Read Reviews Mercedes-Benz of Annapolis

Mercedes-Benz of Annapolis

Mercedes-Benz of Annapolis

324 Sixth St
Annapolis, Maryland 21403


(888) 261-7620

Mercedes-Benz of Annapolis
Manufacturer: Mercedes-Benz

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  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.7

24-Month Rating

based on 218 reviews

4.8

4.8 out of 5

560 lifetime reviews

Mercedes-Benz of Annapolis

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Certified: Mercedes-Benz of Annapolis

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Mercedes-Benz of Annapolis has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Mercedes-Benz of Annapolis

Here at Mercedes-Benz of Annapolis, we were built with one mission, “To provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Mercedes-Benz cars, trucks, and SUVS.” That’s why our primary concern is the satisfaction of our customers not only here in the Annapolis area, but also to our neighbors in Baltimore and Washington. We offer one of the most comprehensive parts and service departments with the #1 Parts Team in D.C., Maryland, and Virginia serving all your Mercedes-Benz repairs, service, and maintenance needs!

We are conveniently located at 6th Street and Severn Avenue. Our online Mercedes-Benz dealership web site was created to enhance the buying experience for each and every one of our internet customers. We look forward to meeting you, our new friends, at Mercedes-Benz of Annapolis. Our commitment to customer service is second to none and that’s why our Annapolis Mercedes-Benz dealership is one of the premier Mercedes-Benz dealers in the state of Maryland!

Please feel free to call us at (888)-918-9247 and remember that here at Mercedes-Benz of Annapolis, we believe in integrity and giving you a good value for your hard-earned money. So stop by and give us a chance to share our experience and inventory with you in a no-hassle environment that is sure to ease you into the seat of your very own Mercedes-Benz from Annapolis.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed


Our Amenities

Shoppingwith6
4/30/2013 9:52:33 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Philip GerberPhilip Gerber
Dustin HowardDustin Howard
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Mercedes-Benz of Annapolis:

Many thanks to Philip for everything. Absolutely wonderful experience. He was very accommodating, answer all questions honestly and worked to give us what we wanted.

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edemunda
4/17/2013 5:23:31 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Wayne DiscusWayne Discus
Michael HerronMichael Herron
Dustin HowardDustin Howard
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Annapolis:

I came to Mercedes-Benz of Annapolis with a very specific idea of what kind of car I wanted and what I wanted to pay. With the help of the Mercedes-Benz of Annapolis team, Wayne not only showed me only the types of cars that were what I was looking for, but what my financial options were with each. Wayne, Dustin, and Mike were more than helpful in getting me exactly what I wanted, and I won't have any hesitation both recommending Mercedes-Benz of Annapolis to anyone or purchasing another car from them down the road. Overall, it was a great car buying experience made easy.

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oliverthedog
4/5/2013 5:28:02 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Wayne DiscusWayne Discus
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Annapolis:

Wayne Discus is by far the best automotive customer representative that we have ever had the pleasure of working with. He spent hours showing us the various models of interest and even came to the house to make sure that the garage door remote and other electronic features were properly set up. Wayne was courteous and accommodating at all times and a pleasure to work with. The other staff at Mercedes-Benz of Annapolis were also courteous and responsive. This experience will keep us in the Mercedes-Benz family for some time to come, and we highly recommend this dealership.

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Response From: Mercedes-Benz of Annapolis
Added: 4/17/2013 1:52:41 PM

Good morning oliverthedog. In response to your review, I want to take the time to thank you for praising Mercedes-Benz of Annapolis. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again oliverthedog and be sure to stop by soon!

https://www.facebook.com/mercedesbenzmd

Twitter
dfeliz
4/3/2013 2:42:46 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kevin SmithKevin Smith
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Annapolis:

Kevin Smith is a consumate professional who brings a personal touch to service. Taking time out of my day to get a car worked on is never fun, but Kevin makes the experience easy and enjoyable. He knows Mercedes Benz cars and he treats my car as if it were his own. That to me, is the best kind of service you can get. I wouldn't take my car anywhere else.

While I have considered buying other cars, I will probably stick with a Benz just because I like the service and every car needs service.

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Response From: Mercedes-Benz of Annapolis
Added: 4/17/2013 1:53:06 PM

Mercedes-Benz of Annapolis appreciates your considerate review. We are pleased to hear that your experience at with us was a great one! Please do not hesitate to stop by with your new Mercedes-Benz for a checkup! Thank you again Dfeliz for the highly praised review.

https://www.facebook.com/mercedesbenzmd

Twitter
shirleydixon
3/29/2013 2:48:11 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Casey Duffy Casey Duffy
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Annapolis:

We went to the dealership and purchased a CLS550, 2013 on Saturday, March 23, 2013. The salesperson was very professional,and worked with us until we found the exact car we wanted. The purchase was one of the best experiences we have had.

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Response From: Mercedes-Benz of Annapolis
Added: 4/17/2013 1:53:53 PM

Thank you for your heartfelt response shirleydixon. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Casey Duffy lead you to your new Mercedes-Benz, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Mercedes-Benz of Annapolis. Thank you again shirleydixonhave a great day!

https://www.facebook.com/mercedesbenzmd

Twitter
mlsjresq
3/24/2013 1:48:32 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Casey Duffy Casey Duffy
Dustin HowardDustin Howard
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Mercedes-Benz of Annapolis:

After deciding exactly what interior and exterior color of the MB that I wanted, I searched online and found it at Annapolis. I then submitted a web inquiry and sales person, Casey Duffy got back to me within minutes providing me with answers to my questions. He also promised to follow up with photos of the car which were not yet posted online. He followed up without having to ask. We then made mutual arrangements to see the vehicle as I lived over two hours away. He lined up parts and a service appointment for the installation of extras. Casey was knowledgable and friendly and made the overall process a pleasure. We got everything accomplished in one day so that I did not have to drive all the way back. Dustin Howard in financing was also a pleasure to deal with. This was an overall great buying experience! Highly recommended...

Was this review helpful to you?    Yes | No

Response From: Mercedes-Benz of Annapolis
Added: 3/27/2013 2:20:59 PM

Good morning mlsjresq. In response to your review, I want to take the time to thank you for praising Mercedes-Benz of Annapolis. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again mlsjresq and be sure to stop by soon!

https://www.facebook.com/mercedesbenzmd

Twitter
Deverson
3/21/2013 5:06:50 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Wayne DiscusWayne Discus
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Mercedes-Benz of Annapolis:

Wayne Discus is very knowlegable salesman. He knows the Benz product like the back of his hand. He made my leasing experience for my E350 an excellent and painless one. I will definitely do business with Wayne again. His attention to detail, even after the sale is impeccable. Great job Wayne, I highly recommend him to anyone interested in a Mercedes.

Duane Everson

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Response From: Mercedes-Benz of Annapolis
Added: 3/27/2013 2:21:35 PM

Mercedes-Benz of Annapolis appreciates your considerate review. We are pleased to hear that your experience at with us was a great one! Please do not hesitate to stop by with your new Mercedes-Benz for a checkup! Thank you again Deverson for the highly praised review.

https://www.facebook.com/mercedesbenzmd

Twitter
lindsay_foster
3/8/2013 10:22:55 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike BruceMike Bruce
Michael HerronMichael Herron
Dustin HowardDustin Howard
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Annapolis:

An unfortunate car accident put me in the market to purchase a car sooner than I expected. I had made a mental list of “must haves” I knew I wanted and was hoping I could get all of this within my budget. My salesman, Mike Bruce, was extremely helpful in finding me a car that fit this description. He found a beautiful C300 4matic with not only all the “bells and whistles” I was looking for, but had good gas mileage and safety rating. I already knew a Mercedes Benz vehicle was a step above other cars I was interested in, but it wasn't until I test drove the C300 that I was sold on the idea of purchasing one. Together, Mike Bruce, Mike Herron, and Dustin Howard gave me an offer I could not refuse. The way the sales and financial departments of Mercedes Benz of Annapolis worked together as a team really allowed my car buying experience to be smooth and stress free. I have recommended this dealership to everyone I know! Thank you so much!

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Response From: Mercedes-Benz of Annapolis
Added: 3/27/2013 2:22:26 PM

Mercedes-Benz of Annapolis appreciates your considerate review. We are pleased to hear that your experience at with us was a great one! Please do not hesitate to stop by with your new Mercedes-Benz for a checkup! Thank you again lindsay_foster for the highly praised review.

https://www.facebook.com/mercedesbenzmd

Twitter
esorrell
3/4/2013 5:57:49 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Casey Duffy Casey Duffy
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Annapolis:

Although, I did not get the color or model car that I wanted, I made the decision to opt for the best deal. Subsequently, I left the dealership feeling and believing that I received the best deal for my present circumstance, and, for that I am grateful,

Casey worked with me all day and ,literally, bent over backwards to ensure that I was satisfied. On Friday, 3-1-13, I left the dealership driving a "Special Edition" Smart car; plus, I received some cash in return. Can't beat that.

For some reason, this little car still gets a lot of attention, especially from men. Also, I live right across the street from a middle school, and when the children were released from jail, I mean school, they showed a great deal of fascination for this little yellow car with black wheels.

Casey, and the Mercedes team, I am so appreciative and grateful for my "special Edition" Smart model.

Thank you sooooooooooooooo much!

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Response From: Mercedes-Benz of Annapolis
Added: 3/27/2013 2:23:40 PM

Thank you for your heartfelt response esorrell. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Casey Duffy lead you to your new Mercedes-Benz, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Mercedes-Benz of Annapolis. Thank you again esorrelland have a great day!

https://www.facebook.com/mercedesbenzmd

Twitter
SarahDuwel
2/19/2013 12:32:38 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tom StancavageTom Stancavage
Brian SturgeonBrian Sturgeon
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Annapolis:

My experience working with Brian Sturgeon was wonderful! He was so patient and kind as he helped me and my family make the right decision. He was a great listener and remembered what we were looking for in a car and what our values were. I recommend him highly to anyone, but especially to other mothers shopping for a great family car. Thank you, Brian! We would also like to thank all of the employees at the dealership who took a few minutes to talk to us throughout our decision making process-- everyone was so friendly and went out of their way to make us feel at home. This was by far the best car buying experience we've had-

Was this review helpful to you?    Yes | No

Response From: Mercedes-Benz of Annapolis
Added: 2/20/2013 2:23:41 PM

Thank you for your heartfelt response SarahDuwel. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Drew, Tom, and Brian lead you to your new car, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Mercedes-Benz of Annapolis. Thank you again Sarahduwel and have a great day!

https://www.facebook.com/mercedesbenzmd

Twitter

Reviews 11-20 >>