While vacationing in the WDC area my ignition failed and I had to have our car towed into your shop on a Thursday afternoon. David Smith kept me informed as to the progress on analyzing, ordering parts and the repair schedule. David made me feel relaxed during this unfortunate breakdown. We had a hotel reservation in NYC for Friday and were able to make it and continue on our vacation. Thank you MB of Arlington for your understanding and willingness to get us on the road . Sincerely L. Eugene Dillow

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Mercedes Benz of Arlington addressed all minor the issues I had after having purchased the car back in March. Everything plus items I hadnt noticed were corrected.

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I rated your team as great for their customer service. I was stranded in DC with my car having to be towed, your dealership/service department opened the doors for me after hours, had a loaner car all set up when I walked on the door (even though it was well after closing time), helped me unload my suitcase from my car to rental. That all sounds simple, but they were so kind and helpful. The service team went out of their way to help, Dave called me first thing in the morning to discuss what my issue was, stayed in contact with me during the day and personally met me when I picked my car up. Your service team and sales people went as far as helping me pair my phone to the loaner car's Bluetooth. I cannot say enough about your people and your team, everybody was professional, treated me with respect and went out of their way to be helpful. I don't live in DC, but I have already told this story to two of my relatives who do. I also am a sales trainer and you can bet that when I speak about stellar service, I will be using your team as an example. Thank you!

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I brought the 2010 E550 in for a pre purchase inspection. I was concerned that, although it appeared to be in excellent condition, the 98000 miles on this vehicle could be a deal breaker for my proposed purchase from another party.

Your complete and thorough inspection and report alleviated my concerns and I went through with the purchase.

I intend to bring my vehicle in for regular maintenance etc. at your fine establishment.

Thank you,

Howard Grunin
howard.grunin@gruninfamily.com

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The dealership was extemely busy when I dropped my car off. The staff was friendly and courteous both during drop off/pick up. My issue was with the loaner vehicle. The wait time was too long; which required me to return to my office via metro and return to the dealership [again via metro] later that afternoon to pick up the loaner.

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This was one of the better experiences I have had with this dealership, likely because of the service representative with whom I worked (I have worked with others who were gruff). The car went in for a maintenance service but, as usual, the service technician found other things needing or about to need fixing. When the service representative called to inform me of work, he was honest in telling me what really needed to be done now and what could be deferred (the mechanic is looking to get a car into near perfect condition - this car has 97,000+ miles so not all work is essential as there is normal wear and tear). The price was reasonable because of the coupons that had been sent to me from the dealership otherwise I would have considered not using the dealership. All in all I was very pleased with the service and cost - and knowing that a Mercedes technician worked on the car.

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I was passing the dealership and stopped on the off chance I might have my car inspected (I did not have an appointment). I found Max and asked If my request was possible. As usual he was pleasant, accommodating and took care of my needs. This is not unusual for Max be it buying a new car or having a tail light fixed on a previous car Max is always at the top of his customer service game!

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I was so pleased with Dave Smith. (This is my firs time with American Service Center.) Dave communicated with me in all aspects of the work to be done on my car. I liked that he was approachable, friendly, and professional. I feel very happy that I have Dave as my service manager and look forward to working with him in the future. I have owned my Mercedes since 2003 (purchased at a different dealership) and this is the very first time I have been treated as a valued customer. I thank you for a wonderful experience. Peggy Garlich

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Tim and the whole team did an excellent job with this sale. We only buy cars once ever 10 to 12 years, and never one at this price point, everyone treated us with patience and respect! Thanks Bill Booth

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I have used this dealership since 2003 and will continue to do so as long as we own our Mercedes. Service is impeccable and reliable, the service center staff I have worked with have always been friendly and helpful, and I am confident that any work done will be done properly and with great care. I have never done any comparison shopping to try to find a less expensive alternative facility to service the car nor do I intend to: I trust the work done by the mechanics at Mercedes-Benz of Arlington and I would recommend both the dealership and the service center to anyone shopping for a Mercedes or who needs to have work done on theirs, regardless of its year or model.

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