Mercedes-Benz of Fort Washington - Service Center

Over I am satisfied. As I have my extended warranty did you make sure everything is in good condition?we trust your service that is why I did all service there after I buy As I have my extended warranty did you make sure everything is in good condition?we trust your service that is why I did all service there after I buy this vehicle.I never went anywhere even oil change or inspection. More

An excellent place to buy and service your car for many years; keep it up years; keep it up More

I received excellent service, thanks to Tony and his team members. I am grateful to them. members. I am grateful to them. More

Phil was really helpful and informative. Andrew, who helped me when Phil was not there, was not great. I don't remember specifics other than that he didn't return calls. He just didn't seem Andrew, who helped me when Phil was not there, was not great. I don't remember specifics other than that he didn't return calls. He just didn't seem comfortable in his job and hence did not inspire confidence. Other than that, everybody has been great. I did receive a call asking about an accident I had in the loaner. That was puzzling, as I had no accident. The check engine light went on when I was leaving Baltimore and I called Diane about that as soon as I noticed it. The woman who called about the non-existent "accident" was lovely and I think we got it straightened out. More

The service representative was excellent! He was very polite, professional and kept us informed of the status of our car service. He made sure our car was repaired to our satisfaction and tha He was very polite, professional and kept us informed of the status of our car service. He made sure our car was repaired to our satisfaction and that we had a loaner until it was ready to be picked up. More

My 2012 C300 4Matic Sport is in amazing condition at 130,000 miles because of Christina Lowe and her Service team! Kudos to Fort Washington for their great staff, great environment and for their great 130,000 miles because of Christina Lowe and her Service team! Kudos to Fort Washington for their great staff, great environment and for their great customer service! It's nice to be treated like a respective owner of a Mercedes-Benz when you walk in to Mercedes-Benz of Fort Washington! Thank you! Bob M. More

Everything was fine and the people were real nice. The only thing that bothered me was that we were there waiting for the car for over 5 hours! There is no excuse for that. Luckily their showroom i The only thing that bothered me was that we were there waiting for the car for over 5 hours! There is no excuse for that. Luckily their showroom is gorgeous and rather relaxing. Overall, I would go back but just be more persistent. More

I had a great experience with Tommy Son and was happy to close out on a new lease that was in inventory on the lot! Everything was seamless, he was super personable and prompt and explanatory. close out on a new lease that was in inventory on the lot! Everything was seamless, he was super personable and prompt and explanatory. More

Tony is a gem. He fought to get us every dime he could from the warranty company. He made sure we were satisfied with the service, and kept us informed throughout He fought to get us every dime he could from the warranty company. He made sure we were satisfied with the service, and kept us informed throughout the process. More