Mercedes-Benz of Fort Wayne

Mercedes-Benz of Fort Wayne
7227 West Jefferson Blvd.
Fort Wayne, Indiana 46804

Sales: (260) 432-7200
Service: (866) 432-7200
Parts: (866) 432-7200

Manufacturer: Mercedes-Benz

Most Reviewed Employees
Erin Moore Erin Moore
Internet Manager
Need a New Car?

Dealership Amenities
Free Coffee
Free Snacks
Free WiFi
After Hours Drop-Off
Shuttle Service
Loaner Cars Available
Parts Store
Cable TV
Customer Lounge Area
Free Drinks
Pet Friendly
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: Closed

Sunday: Closed

Twenty-Four Month Rating: 4.2/5
6 Reviews
Mercedes-Benz of Fort Wayne

Overall Score: 4 Star Rating4.2



About Mercedes-Benz of Fort Wayne
Certified: Mercedes-Benz of Fort Wayne
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Mercedes-Benz of Fort Wayne has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Mercedes-Benz of Fort Wayne
Mercedes-Benz of Fort Wayne, located at 7227 West Jefferson Blvd Fort Wayne Indiana, takes pride in our helpful staff, and we will do everything to make your car buying experience the best you have ever had.

Here at Mercedes-Benz of Fort Wayne we have an incredible selection of new Mercedes-Benz vehicles, including the E-Class, C-Class, GL-Class, M-Class, S-Class and more. Come in to our dealership to browse our new and used cars and take a test drive. We provide a complete car buying experience and can easily get you into a brand new Mercedes-Benz today. Don't have time to stop in? Give us a call or fill out one of our online forms www.mbfortwayne.com

We have a huge inventory of like-new vehicles. Whether you're looking for a used more
sports car, work truck, SUV, convertible, sedan, coupe or something else, the salespeople at Mercedes-Benz of Fort Wayne will help you track one down.

For a low interest car loan in Fort Wayne the Mercedes-Benz of Fort Wayne auto finance team has you covered. By working with a network of financial institutions, we make our customer's dreams of owning a Mercedes-Benz come true. Get a car loan or lease that you can afford by completing our online auto finance application.

For professional Mercedes-Benz auto repair you can trust the trained mechanics at Mercedes-Benz of Fort Wayne. Let our technicians diagnose your car accurately and efficiently. With our expert service, repair, and an extensive Mercedes-Benz auto parts department we will get you back on the road quickly.

Thank you for considering Mercedes-Benz of Fort Wayne. If you would like more information on our Mercedes-Benz cars, stop by our dealership at 7227 West Jefferson Blvd. We are always available by phone during normal business hours so give us a call today. less


michaelpmarsh
3/30/2012 8:38:34 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony, Chris and John

My Review of Mercedes-Benz of Fort Wayne:
I purchased a Certified Pre-Owned CLK 350 convertible. There were problems with the windshield and driver's side mirror. The dealership sent someone to pick up my car, took it back to the dealership and replaced the windhield and mirror. Thank you for taking the time and resources to make this right! I appreciate it, and I love my car!

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Mercedes-Benz of Fort Wayne
Added: 3/30/2012 2:31:47 PM
Michael-From all of us here at Mercedes Benz of Fort Wayne, we want to say 'Thank You' for being a recent customer and writing up that great review! It's great to hear our staff did an outstanding job in helping you choose your new car. The CLK 350 Convertible is a magnificent car and we hope that you enjoy it. Please visit us again in the future and follow our Facebook and Twitter pages for specials and evens going on monthly!
Best,
Paul Webb
pwebb@mercedesbenzfw.com
(260) 432-7200

L Carfag
3/6/2012 8:08:55 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Qasim Javed

My Review of Mercedes-Benz of Fort Wayne:
Everything from my purchase experience to tha detailing of my car was great. Everyone was helpful and accomodating. My detailing was beyond my expectations and they even found an Owners Manual for my car when I inquired about it. I already recommend the dealership to my friends. You all were great!
Thanks
Laura Carfagno

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Mercedes-Benz of Fort Wayne
Added: 3/7/2012 12:24:34 PM
Laura-Thanks for taking the time to write to us. We are very pleased to see that your recent visit with us was a great one. Our service team does a magnificent job in providing the best quality service. It's a pleasure to see that you could witness it firsthand. Please visit us again in the near future. Also, follow us on Facebook & Twitter to get monthly specials!
Best,
Paul Webb
pwebb@mercedesbenzfw.com
(260) 432-7200

wmaikranz
3/6/2012 1:33:50 PM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: john

My Review of Mercedes-Benz of Fort Wayne:
Very thorough and personable, Lounge makes the wait comfortable. The service department is clean and reflects the kind of work offered. They return phone calls when they say they will and follow thru as expected.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Mercedes-Benz of Fort Wayne
Added: 3/7/2012 12:30:59 PM
Thank you for taking the time to write us a great review. Our service team does a tremendous job with our customers. We are glad to hear you enjoyed your visit. Please visit us again soon and also follow us on Facebook & Twitter to stay up to date with monthly specials!
Best,
Paul Webb
pwebb@mercedesbenzfw.com
(260) 432-7200

daviesb62
5/27/2011 8:05:00 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Diehl/Jon Forrest/Dan Zoda/Jason Henn/John Bender

My Review of Mercedes-Benz of Fort Wayne:
I have purchased 2 cars from them in the 22 months up to January 2011: an 06 E350 and 07 CLK 350 Cabriolet. All servicing on both has been done at dealer, except a tire for the 06. Super staff from my experiences - I often drop by just to see what's going on when I don't even need anything.

One drawback is that once a car appears on the MB CPO website, they claim it is almost impossible to obtain that particular car, and that they need to search the off-lease pool. I am usually after particular colors/options, and those can be hard to locate. As with any dealer, knowing your desired product and what it is available with before you go in is a good idea. In-stock inventory of pre-owned cars are sometimes not in the best or cleanest condition. However, I am amazed at the selection being so large in quantity (particularly given the FWA market size), after visiting other Benz dealers during my travels.

Their service loaner program is a logistical necessity with me being single. They have made great strides in relations with our local branch of the Mercedes-Benz Club of America. They have gone above and beyond for me, and friends of mine, when we were in need. I have also heard from club members in other states about the excellent care they received in emergency situations.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Mercedes-Benz of Fort Wayne
Added: 9/16/2011 2:15:00 PM
On behalf of all of us here at Mercedes-Benz of Fort Wayne, we would like to thank you for taking the time to write this review. Customer service is our number one priority and it is always encouraging to know that we have lived up to your standards. We truly thank you for being such a loyal customer and please don't hesitate to stop by if we can ever help you with anything in the future!

Best,
Paul Webb
pwebb@mercedesbenzfw.com
(260) 432-7200

Lolophysio
4/8/2011 9:25:45 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Nadeem Baig

My Review of Mercedes-Benz of Fort Wayne:
Very Poor Experience with this dealership. I drove all the way from southern Indiana thinking I was getting a very good deal on a used SLK 350. Nadeem knew absolutely nothing about the car. When test driving the car he states that the car is equipped with Bluetooth for the phone. He states that the car has a CD changer. Infact he plugged all these in the KBB values artificially bringing the price of the car up. They were supposed to deliver the car to me after 3-4 days. After paying for it and before leaving the dealer ship I even confirmed with him to send the cartridge for the CD changer and he states he would. I found the front door hinge making some creaking noise and Nadeem told me he would fix it before delivering. When I did receive the car (3-4 days late).....NO CD Changer....The door not fixed.....NO Bluetooth. So I called him up, he asks me to spray WD40 on the hinge and he said he would speak to his boss about the CD changer and Bluetooth. After a week of numerous emails and phone calls without him calling or emailing me back I called his boss Dan Zoda. Dan pretty much told me that I was out of luck on the CD changer and Bluetooth and that I should be happy for getting a deal on the car(not really when one removes those 2 options). He agreed to fix the door problem for which I had to drive over an hour to the nearest MB dealership and be without my car for a whole week while they worked on it. Guess what? the door hinge that Nadeem stated only needed WB40 was a $500 job that required a whole new hinge!! Why did Nadeem not spray WB40 before delivering the car??All empty promises, I'm still waiting on the bottle of touch up paint that he was supposed to send me because HE FOROGOT to touch up the nicks on the car that he had promised. The finance guy John was in a terrible hurry making numerous mistakes in the mileage etc that I had to catch. He states he is late for his son’s birthday party! He printed the wrong car on the 30 day tags too.Luckily my local MB dealership caught it and hence I had to run to the DMV to get my permanent plates so that I don’t get the ticket. Dan Zoda promised to send new tags...empty promised again. My honest suggestion DONOT deal with these guys and make sure you check all the options that they are plugging into KBB and don’t let them rush you!!

Share on Facebook

Was this review helpful to you? Yes | No
Alishia
3/21/2011 11:42:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jon forrest

My Review of Mercedes-Benz of Fort Wayne:
This was my second purchase from this dealership. I've had great service and friendly help on all my visits. Very happy with the dealership and its employees. I would recommend Mercedes Benz of Fort Wayne to anyone. If you are looking for a car, I would look here first.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Mercedes-Benz of Fort Wayne
Added: 9/16/2011 2:24:23 PM
Alishia,
Thank you so much for all the kind words. We truly value our customers experiences and love hearing about them! All of us here at Mercedes-Benz of Fort Wayne would like to thank you for being a loyal customer, we truly appreciate it. Please drop by if we can help you out with anything else. Also, check us out on Facebook and Twitter for exclusive deals and offers.

Best,
Paul Webb
pwebb@mercedesbenzfw.com
(260) 432-7200