My Review Of Mercedes-Benz of Freehold:
I've brought my GL here almost 5 times in 6 months. Every time it comes in, they nickel and dime every single repair, and always push for unnecessary repairs to up sell their services (put new wipers on 2 days before service - was told i needed new ones when brought in here). My recent visit was the straw that broke the camel's back - when it was a 300 dollar AC repair, that rose to 2500 dollars within 30 minutes, since they "forgot" to tell me about a few other things. When i refused the repairs, it became a negotiation - and they could reduce the cost to 1500 - my question is - why are you trying to charge me an additional 1000 dollars, and only when i ask to have my car back, begin negotiating repair costs - when the xxxx has a service center ever been a place of significant negotiation?? Also - they slow rolled my initial repair as i was killing time speaking with sales - in hopes of me buying a car from them. Overall, the shadiest place i've ever been too - they single handedly have almost turned me off from the brand all together. I will NEVER bring my cars there, and have made sure to tell everyone i know to avoid this place at all costs. Horrible, horrible service. Beyond shady operation. BBB complaint submitted. Hope this place goes away and ceases to tarnish an overall great brand in Mercedes.
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