Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Ed Gilbert
My Review of Mercedes-Benz of Freehold:
Ed Gilbert told us, after the sale, that we had been his first Mercedes-
Benz customers. We would never have guessed if he had not told us. Our experience of Ed was that he was very knowledgeable about the product, explaining the various classes of cars (we had never owned a Mercedes-Benz before)and, in particular, the features of the pre-owned E350 we bought.
Ed's selling style was gentle yet compelling, answering questions, and always asking us into the next step in the process softly yet with some presence. We followed right along, a gaggle of boy scouts to his expert leader. "Ahh, so this is how they do it at a Benz dealer", I thought. "So much nicer than the approach of other dealers." As I said, we would never have known we were Ed's first.
You get the feeling of teamwork in the Freehold Benz dealership - the finance guy was protective of Ed, taking over and showing us all the ropes, the manager stopped by to offer congrats, the maintenance guys who prepped the car, and the expert who gave us the "tour of features" -everyone worked together to make the customer experience very easy and enjoyable.
It is two weeks later and I still love the car - love everything about it. It DOES go from zero to sixty in under seven seconds and is so smooth about it. It purrs like a lithe black jungle cat. I have been taking curves at 40 that I used to have to brake to get around. It stops as effortlessly as it starts. There is nothing unnecessary or gawdy about this car - everything is quiet efficiency and elegance. The Blaupunkt sound system is lovely. All in all, I am such a happy customer. I have been telling all my friends and co-workers about the deal and everyone agrees that this was such a smart buy that it requires no post-purchase guilt.
Sincerely,
Cindy McManus
Was this review helpful to you? Yes | No