Mercedes-Benz of Freehold

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dennis Mitchel

My Review of Mercedes-Benz of Freehold:
With all my service experiences,the price and work done on the car was outstanding. I was given a very nice loaner to drive while my car was being serviced.It was as if I bought my car there.
The atmosphere is of a very friendly nature.The lounge is very convenient for internet use and watching television to pass the time away.
I would recommend this dealership to anyone getting his Mercedes serviced.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Gilmartin, Mark Giovanni, & others

My Review of Mercedes-Benz of Freehold:
I've had many new cars over the years, of all makes and various levels of models. The ease and speed of making a service appointment at MB of Freehold is just the tip of the iceberg. From drop-off through pickup and then again on post service follow-up, everyone - from the GM all the way down to the folks that wash the vehicle, are friendly, courtious and genuinly concerned with my satisfaction - and they do fantastic work too. And the fact that I didn't buy the car from them (I relocated it from Florida) played no role in their level of service. It was top notch regardless. I only wish that they owned a dealership of my other make vehicle, they are the best and the only place I would ever bring my Mercedes.
Thanks to all of you at Mercedes Benz of Freehold.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ed Gilbert

My Review of Mercedes-Benz of Freehold:
Ed Gilbert told us, after the sale, that we had been his first Mercedes-
Benz customers. We would never have guessed if he had not told us. Our experience of Ed was that he was very knowledgeable about the product, explaining the various classes of cars (we had never owned a Mercedes-Benz before)and, in particular, the features of the pre-owned E350 we bought.

Ed's selling style was gentle yet compelling, answering questions, and always asking us into the next step in the process softly yet with some presence. We followed right along, a gaggle of boy scouts to his expert leader. "Ahh, so this is how they do it at a Benz dealer", I thought. "So much nicer than the approach of other dealers." As I said, we would never have known we were Ed's first.

You get the feeling of teamwork in the Freehold Benz dealership - the finance guy was protective of Ed, taking over and showing us all the ropes, the manager stopped by to offer congrats, the maintenance guys who prepped the car, and the expert who gave us the "tour of features" -everyone worked together to make the customer experience very easy and enjoyable.

It is two weeks later and I still love the car - love everything about it. It DOES go from zero to sixty in under seven seconds and is so smooth about it. It purrs like a lithe black jungle cat. I have been taking curves at 40 that I used to have to brake to get around. It stops as effortlessly as it starts. There is nothing unnecessary or gawdy about this car - everything is quiet efficiency and elegance. The Blaupunkt sound system is lovely. All in all, I am such a happy customer. I have been telling all my friends and co-workers about the deal and everyone agrees that this was such a smart buy that it requires no post-purchase guilt.

Sincerely,
Cindy McManus

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: john

My Review of Mercedes-Benz of Freehold:
Rip off liers cheaters Beware, fixed they said they fixed one problem 1700 bucks then when it happened again tryed to charge me for another problem, but it was the same problem............................................................................................................................................................................................................................................................................................................................................................................... .........................................

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: ron

My Review of Mercedes-Benz of Freehold:
Consumer beware this dealer will rip you off n every front, from the interest reate to the warrenty to the service never buy a car from them unless you previous shop and now for sure the deal you are getting

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Jack Coffee

My Review of Mercedes-Benz of Freehold:
Very nice dealer to buy from. Recommend Jack Coffee highly. When I turned in my leased C class there and released an E, they treated me very nicely. When I turned in my E to replace with a BMW, they made me sign a paper that said I was responsible for the car when it was at the dealer until Mercedes Benz credit picked it up. This cost me hundreds in insurance until Mercedes Credit picked up the car. David Michael is more than happy to lease you the car. Their choice of a leasing company is exactly that. When I return the car I got from David Michael, and they made money on, to David Michael, it should be their responsibility to deal with the leasing company, be it MB or any other leasing company for that matter. Very shoddy and unprofessional.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Mercedes-Benz of Freehold:
Sales dept was the best, wouldn't purchase a car from anyone else

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With:

My Review of Mercedes-Benz of Freehold:
nice people...but did something that i was not aware of which cost $700 but since it was their fault it came out to $500....overall a nice dealership which will treat you LIKE a mercedes driver...not like a hyndai dealership...they treat you with respect and they do whatever they can to help you.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Mercedes-Benz of Freehold:
Nice showroom, nice salesmen and service department, but their service causes more problems then they fix.

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