Mercedes Benz of Laguna Niguel

Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes Benz of Laguna Niguel:
see previous submission & review..... jmt

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes Benz of Laguna Niguel:
Very high pressure salesmen, teamed up to keep me from leaving their sales office, kept me waiting excessive time, showed me MBZ new vehicle of my color choice, however not detailed & had plastic seat covers, etc. still in place dark night location, required signed paperwork & deposit before I departed. I later canceled lease deal via email & phone. Next day salesman called to say "I COULD BUY OUT THE LEASE"!!!! MBZ of Laguna Niguel turned deal over to MBZ Finance, held to lease, dinged my credit, had the car, keys, never inspected or accepted & now 15 months later, they still have my $5,001 deposit!!!! MBZ of Laguna Niguel refuses to return my deposit, they claim they sold the vehicle at "big loss" (Absolutely NEW &
no delivery to me from dealer after new car detail work..... I never saw it detailed) Team Sullivan relocated to Newport Beach MBZ dealer soon after this event. Today, I am out my deposit plus over $10K in legal fees!
This dealer needs to answer to the judge or jury on this matter. I welcome any comments or referrals for clearing this matter. Thank you. jtaylor887@gmail.com

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Mercedes Benz of Laguna Niguel:
Most uncourteous and rude service manager I have ever delt with. Absolutely Zero knowledge of E300 diesel car. Their service and repair cost is proably the most expensive. I guess if you live in Laguna Niguel these guys think you are a millionaire. Suggestion: shop around.

J.beer

Was this review helpful to you? Yes | No