Mercedes-Benz of Littleton

Mercedes-Benz of Littleton
8070 S Broadway
Littleton, Colorado 80122

Sales: (877) 852-6472
Service: (866) 656-6248
Parts: (877) 286-0961

Manufacturer: Mercedes-Benz

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Twenty-Four Month Rating: 2.7/5
4 Reviews
Mercedes-Benz of Littleton

Overall Score: 3 Star Rating2.7



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Richard_C
5/11/2012 12:31:12 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Brooke

My Review of Mercedes-Benz of Littleton:
It was my worse experience buying a car, terrible. They don't care about you, they are interested in the business only not in your needs, terrible, terrible

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ce3rd
3/15/2012 11:23:09 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Wayne Pierce (Preowned Manager), Rod Lovell (Sales), Brooke (Finance Director)

My Review of Mercedes-Benz of Littleton:
Whatever you do, DO NOT purchase the 2008 ML 350 with VIN# 4JGBB86E58A312577. This SUV recently had the intake manifold replaced which means the vehicle seriously overheated. When my wife and I asked why was it replaced, we got a generic answer. They wouldn't tell us what caused the part to go bad. We also nothiced that the employees were rushing us to make the deal without any warranty or anything. So during the paperwork drill, we began to ask more specific questions regarding whether we could return the vehicle within a certain amount of time if we discovered something seriously wrong with the vehicle and their answer was no. As soon as we drove off the lot, the vehicle was basically ours. I then contacted my mechanic, whom I trust dearly, and asked for his advice. When I shared that the intake manifold had been replaced, he stopped me and requested that I specifically ask whether they meant the gasket or the entire manifold. He then went on to explain to me that something had to be seriously wrong with the vehicle and to step away. Rod Lovell was our saleman and initially, I enjoyed what I thought was good customer service. When the deal started to stall, he stepped away. The guy couldn't finished the DEAL! I say the same for the Used Sales Manager, Wayne Pierce. Mr Pierce wouldn't leave his glass office to assure me that Mercedes Benz of Littleton would stand by the 2008 ML 350 once we drove it off the lot. I literally stood outside his glass-walled office, approximately 7 feet away, and he refused to approach me. And you call that customer service!!!???? Keep in mind, this ocurred on 8 Mar 12. Once I received the confirmation from my mechanic and an independent Mercedes Benz expert, I informed all parties that the deal was off. I was asked by Rod Lovell, who was Mike???? His facial expression reflected his anger/sarcasim. I quickly replied that he was my mechanic and he was the owner of business XYZ. Rod Replied, "You have a Japanese car mechanic advising you on a Mercedes?" I replied, "Yes and I trust him because I have consulted with him for years and he's never let me down. Also, since my mechanic wanted a Mercedes Benz expert's opinion to ensure he was on the right path, he contacted a Colorado Springs Mercedes Benz Master Technician and explained the issue and was immediately told to tell me to leave that *^$&*) alone!"

The next day, I received a call from Brooke Eixenberger, the Finance Director. She explained that she was informed that we were concerned that about the condition of the 2008 ML 350 and would like to see of we could work something out. I then informed her that the 2008 ML 350 would not be considered. She replied that she understood and offered my wife and I a Toyota RAV4. WTF!!!!!!! Why would I be interested in that!!!????? I went on to inform Brooke that I was totally disappointed with the lack of customer service and shadeness of the dealership. I also informed her that my wife and I reviewed the dealership's rating on yelp.com and edmund.com where they received horrible ratings. People actually stated that they took their business to Murray Imports and elswhere for their purchase. Since th 9 Mar 12, I've only heard from Brooke. I pointed out the fact to my wife that it seemed odd that a Finance Director would call and schedule a test drive for a car or SUV versus the Salesman or Used Sales Manager.

On 9 Mar 12, I informed Brooke that the Mercedes Benz of Littleton's staff showed what they were made of by attempting to sell a lemon with a Mercedes Benz badge. The staff states that they provide excellent customer service, however, their actions didn't reflect that at all. Had my wife and I drove that 2008 ML 350 off the lot on 8 Mar 12, we would have had a mechanical nightmare.

I'm happy to post that I gave Mercedes Benz of Colorado Springs my business and finalized a deal last night. As a matter of fact, I got more bang for my buck. I currently drive a 2010 ML 350 with only 25,000 miles with a 5-year/135,000 mile bumper-to-bumper warranty at a much better interest rate than Mercedes Benz of Littleton offered. The sales staff and finance manager were on the top of their game and worked with us throughout the process. There were no red flags at all. Thanks Mercedes Benz of Colorado Springs!

Lastly, on 9 Mar 12, Mercedes Benz of Littleton reposted the 2008 ML 350 with Vin# 4JGBB86E58A312577 back on their website for $29, 500. On 8 Mar 12, this vehicle was listed at $28,300 but the E-Commerce Director (Internet Sales), Jeff "Angelo" Melendez, offered it to me for $26,300. He went on to explain that the vehicle had been on the lot for a while and he'd rather get something out of it versus sending it to auction and getting less. So, potential buyer be smart and don't pick this SUV or Mercedes of Littleton.

Again, don't purchase the 2008 ML 350 with Vin# 4JGBB86E58A312577

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cgandrist
6/16/2011 11:31:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott BaKay

My Review of Mercedes-Benz of Littleton:
When buying a car it can become very stressful,the money, the pressure to purchase additional warranties, etc. Scott made the experience very rewarding, fun, and enjoyable, exactly like he said he would. There was no high pressure just excellent information and help in making a decision. This is the second time I have done business with this dealership and with a sales representative like Scott it won't be the last. Thank you for making it fun!

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roro535
6/12/2008 9:36:36 AM

Overall Score: 3 Star Rating   2.8  

Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Steve/Brooke

My Review of Mercedes-Benz of Littleton:
Staff dont seem very knowledgeable, leave you waiting around, noone seems to take control, dont give you much information(even after purchasing). They cant seem to handle simple things, like return of accessory items that they sold at time of vehicle sale. One person doesnt know, the next person doesnt know. Its a return! How difficult is that? Even Walmart people handle that 10 times better!

Our experience at the Westminster dealership was way better, unfortunately the car we wanted was at Littleton.

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